Bank with call centres in UK

alanq

Nationwide Building Society "has a number of call centres across the UK".
http://www.nationwide.co.uk/about/media-centre-and-specialist-areas/media-centre/introduction

Metro Bank's "UK Contact Centre is available 24 hours a day, 7days a week, 365 days a year. .."
https://www.metrobankonline.co.uk/supplementary-header-links/contact-us-/

I have used these very rarely but when I have the calls have been answered promptly and handled to my satisfaction. (as is the case with First Direct)

Southend1

I would recommend the co-op bank or nationwide

dr_adidas01

First Direct.

Yorkshire / Clydesdale Bank.

Norwich and Peterborough

RBS/Natwest

Nationwide Building Society

Coventry Building Society

Tesco Bank

Co-Op Bank

Metro Bank

InsideInsurance

velocity_girl wrote: »

Would recommend First Direct - call centres in Leeds and Hamilton only. And no "press 1 for..." menus either. .

I actually got really annoyed with FD when looking to transfer to them because (a) they always left voicemails giving their central telephone number and (b) there was no call steering.

The result of the above meant I had to call and sit in a queue waiting to speak to someone I knew couldnt help me only to be transferred again to sit in another queue hopefully to someone who could help. Unfortunately their hit rate of transferring through to the right department was also fairly low and several times I had to be transferred and queue 3 or more times.

I know deep nested IVR/ call steering can be painful but forcing people to queue for the wrong department is worse.


Some banks do have different call centres for different product holders. Barclays have a UK call centre for their Premier customers, though you do still speak to India for some specialist departments like Fraud.

NEDOWN

I've just had to call my bank about a problem and it's a definite plus from me for Nationwide call centre.

agrinnall

OP, how often do you need to speak to someone in your bank's call centre? I don't think I've called any of mine in the last year. I'd rate a bank on other things (such as product offering and internet banking) before worrying about where their call centres are.

mgdavid

OP, I am sorry that I cannot help; although I have banked with Barclays for almost 50 years I have *never* had to phone their callcentres.

DCFC79

Not had a problem with RBS call centres, in Scotland I believe.

calydon

Norwich & Peterborough get my vote (now part of Yorkshire Building Society). They are brilliant on the phone.

Piggywiggy

agrinnall wrote: »

OP, how often do you need to speak to someone in your bank's call centre? I don't think I've called any of mine in the last year. I'd rate a bank on other things (such as product offering and internet banking) before worrying about where their call centres are.

Various times my card has been blocked by the fraud department, and now on another issue when there was actually fraud on my account, probably 7 or 8 times this year so far, i even used the phone in branch with a woman from the bank with me, she offered to speak on my behalf if I needed her to, even she tried to explain the situation to them and they still couldn't grasp it.