Bank with call centres in UK

Piggywiggy

Finally at the end of my tether with HSBC call centre staff who I can't understand and they can't understand me either so I'm looking for a bank which uses call centres here in the UK. Anyone got any recommendations?

Thanks.

grumbler

I have accounts with many banks, but hardly ever call them.

First Direct springs to mind.

So do Clydesdale Bank / Yorkshire Bank - but you might find it difficult to understand them either

I think there are many others.

ceredigion

HSBC call centre is in Swansea:rotfl:

Anthorn

Co-operative Bank and smile and they have announced cuts in charges and an overdraft safety net. If they continue along these lines all those who left will want to come back.

Piggywiggy

ceredigion wrote: »

HSBC call centre is in Swansea:rotfl:

The number on the back of my card definitely does not put me through to Swansea :undecided

anoncol

Anthorn wrote: »

Co-operative Bank and smile and they have announced cuts in charges and an overdraft safety net. If they continue along these lines all those who left will want to come back.

Where they cant do anything unless forms are filled in? No thanks.

lozzy81

HSBC also has a call centre in Edinburgh

ceredigion

HSBC Do Have Call Centres In The UK
https://forums.moneysavingexpert.com/discussion/868959

Archi_Bald

Tesco Bank have call centre in Scotland. Excellent service by skilled people, and they pay decent interest on their current account.

velocity_girl

Would recommend First Direct - call centres in Leeds and Hamilton only. And no "press 1 for..." menus either. I don't call them often but they've always been excellent when I have.

10pence

Whilst HSBC have call centres in the UK; these are tied in to the accounts you have - Premier and Advance UK only, some issues are only dealt with in non-UK call centres such as internet banking, reporting fraud and cancelling CPAs and all 'overflow' goto non-UK sites too.