Bank with call centres in UK

anoncol

M&S have English call centre.

adindas

calydon wrote: »

Norwich & Peterborough get my vote (now part of Yorkshire Building Society). They are brilliant on the phone.

I completely disagree based on my personal experience dealing with them ....

olly300

Piggywiggy wrote: »

Various times my card has been blocked by the fraud department, and now on another issue when there was actually fraud on my account, probably 7 or 8 times this year so far, i even used the phone in branch with a woman from the bank with me, she offered to speak on my behalf if I needed her to, even she tried to explain the situation to them and they still couldn't grasp it.

Then don't bank with Nationwide.

By default they block your cards for some purchases e.g. computer equipment, booking accommodation over a certain amount, so you need to have a phone on you at all times to call them up. However where it falls down is if the customer service person is misinformed about their procedures and blames the merchant and/or Visa so doesn't unblock your card. However if you have another issuer's Visa card you find that your transaction will go through and that issuer's text message security actually works i.e. takes 5 minutes rather than 2 hours.

Metrobank ( who use Mastercard) I've had no issues with apart from when they opened in 2010. At that time they simply didn't have enough staff on some occasions on the phone. Now that isn't a problem and if you live near a branch they are open late.

Coventry have UK based call centres and are helpful. They do block transactions if they think they are fraudulent but will ring you up if possible.

System

I certainly had mixed results - much like First Direct.
Some functions were definitely overseas.

anoncol wrote: »

M&S have English call centre.