Bank with call centres in UK

[Deleted User]

Halifax ..sure I've always got a Yorkshire accent

I do more phone before going vaguely near a branch, although my nearest was open until 7pm day before Good Friday this year


Perhaps it pays to be their 'kind of person!' LOL!
http://halifax-careers.com/view/373/contact-centres.html

10pence

Piggywiggy wrote: »

Various times my card has been blocked by the fraud department, and now on another issue when there was actually fraud on my account, probably 7 or 8 times this year so far, i even used the phone in branch with a woman from the bank with me, she offered to speak on my behalf if I needed her to, even she tried to explain the situation to them and they still couldn't grasp it.

Unfortunately those call centres aren't UK based and it is very annoying to get anything resolved with them. Last time I was forced to file a complaint via email to get a CPA cancelled and refunded as I couldn't understand anything being said on the phone.

Piggywiggy

I have now emailed telling them I am currently left £165 out of pocket, they put me on hold yesterday and hung up after about 5 minutes, expected them to call back, they never did.

anoncol

Barclay's hung up on me after not understanding my questions about the blue reward tax!

katejo

velocity_girl wrote: »

Would recommend First Direct - call centres in Leeds and Hamilton only. And no "press 1 for..." menus either. I don't call them often but they've always been excellent when I have.

I absolutely agree. FD is my main bank but I have had to ring 1 or 2 others. I hate all the touch button menus and "Your call is important to us" type recorded messages.

gunsandbanjos

TSB call centres are uk.

System

Whilst I prefer UK call centres but when I tried Barclays (briefly) I got someone who sounded like Vicky Pollard.

First Direct do have overseas call centres for some functions.

MCGONIS

Piggywiggy wrote: »

Finally at the end of my tether with HSBC call centre staff who I can't understand and they can't understand me either so I'm looking for a bank which uses call centres here in the UK. Anyone got any recommendations?

Thanks.

Hello I am with Citibank. I only switched as the £500 overdraft is free. The odd time I ring, the calls are dealt with in Barcelona. And they are really friendly and understand me fine.

Can you let me know how you get on?

username

InsideInsurance wrote: »

I actually got really annoyed with FD when looking to transfer to them because (a) they always left voicemails giving their central telephone number and (b) there was no call steering.

The result of the above meant I had to call and sit in a queue waiting to speak to someone I knew couldnt help me only to be transferred again to sit in another queue hopefully to someone who could help. Unfortunately their hit rate of transferring through to the right department was also fairly low and several times I had to be transferred and queue 3 or more times.

I know deep nested IVR/ call steering can be painful but forcing people to queue for the wrong department is worse.


Some banks do have different call centres for different product holders. Barclays have a UK call centre for their Premier customers, though you do still speak to India for some specialist departments like Fraud.

Press 1 for xyz i can just about deal with but anything with voice recognition is the worst, these systems never get what I want. Can't be just me who hates the latter?

[Deleted User]

Halifax have a call centre in UK but, trust me, the service is so bad you'd be ashamed to be British.