ICICI problems

DocProc

Just a thought.

Are you using the '.co.uk' site, which is correct, or have you gone to '.com' in error?

mattgod69

Thanx Doc.... but I was on the .co.uk site. I went into the Knightsbridge store today, was not going to leave til it was sorted. ID was reset whilst on the pohone to CS and managed to log in at the branch after 20 mins. Transferred all my money out. Checked again tonight login still ok. Staff quite helpful, but CS difficult to understand most of the time..... Nightmare bank...... Avoid avoid avoid.... you have been warned......!!!!!!!!!!!!!!!

ukdutypaid

sounds like issues with your pc there.... Might start an I love ICICI thread.....
I've had A&L go down on me, more than any other... (ooo errr, madam)
All we want now is the first 6.5% instant saver ...

mattgod69

noooooo!!!! the pc is fine..... it was the fact that they were not resetting the id..... once this was done i could log in at home too..... def icici issue (tried on more than one pc and im computer literate).... never had a problem with any other bank.... icici are useless...... like an ejector seat in a helicopter.... fine until you need to use them! lol

ukdutypaid

No, no, they are my lover!!....

I've never had a prob with 'em.... They are an odd one though. I've never seen so many up's and down's with this lot... Poles apart...the reviews are...
I've been with 'em since 04. Funny ain't it how for some they're fine and for other's they are an absolute horror....

Stick it all in my account if you want.... As I say it runs smoothly.. lol

limpingchicken

This has been a terrible experience. I set up a transaction to transfer £100 per month to them over the next six months - and my screen dump confirms this. I went away for a break and when I came back checked my regular bank account online to find that ICICI had taken £100 EVERY DAY FOR NINE DAYS. I had gone overdrawn and was charged £30 on three occasions. Happily, my regular bank know I'm a good customer, understood my dilemma and refunded the £90 straight away. I rang ICICI. Got cut off mid-conversation. I rang them again. Put on hold for a very long time. They said they cancelled the transaction order but it might take a day or two to take effect. I got an e-mail to confirm. That was 1st October. 2nd October another £100 went. 3rd October - THREE SEPARATE TRANSACTIONS OF £100 went from my regular bank. That's now £1200 instead of £100. I rang them and was put on hold for a very long time (again). Finally, the person said she had written out a complaint in my name. She said the department concerned would ring me by 11.30 a.m. and they would send me an e-mail to confirm what had happened and what they'd done to put it right. I got an e-mail that said the transaction was cancelled on 1st October (which I already knew) - but no phone call and, as yet, no explanation why several individual transactions disappeared today. I've instructed my regular bank not to let ICICI have any more of my money. I'm in the process of transferring everything back from ICICI. Then I will close the account. The interest rate might be good, but not at the cost of my sanity.

DocProc

I'm of the opinion that the staff in the Call Centre only have the responsibility for taking the message and then communicating that message on to the bank.

Because they don't have any responsibility for handling these types of transactions themselves then their empathy on things can sadly be lacking. Thus the communication problems are now also somewhat compounded.

I am guessing that the real problem is in the use of only the written word from the Call Centre to the bank. It is an inadequate way of communicating.

We can see that 'eventually' they 'get there in the end' but the journey takes far too long and, for we customers, is far too traumatic.

One only has to look on here to find examples of postings where users have difficulty communicating using only the written word and only having their own 'one-sided' empathy on the situation.

I always think that good communications always look at things from the 'receiver's end'.

robp

Sadly this is all to common, mainly in my experience with offshore call centres.

We are about to open another bank account to deposit £30k, and were looking at ICICI's nice rates.

The thought of dealing with this level of incompetence is putting us off now.

ukdutypaid

limpingchicken wrote: »

This has been a terrible experience. I set up a transaction to transfer £100 per month to them over the next six months -

So let me get this straight, for that is horrendous should that have been the case.
You're saying that within the ICICI online banking interface you set up the transaction for a Monthly transfer of 100 UKP. Despite you have a screen shot of the little box for frequency saying "Monthly" and not "Daily", which is the default setting, it was overidden and it did indeed end up as "Daily", or it is actually the case that it was left at Daily and not changed to Monthly?

If the reality is in fact the latter, then they were of course simply obeying your instructions.

Upon discovering the error and examining the payment instruction you'd set up, you're still asserting that their system failed to comply with either your modification/cancellation of the instruction?

It's either a complete failure of their online banking front end, to communicate correctly with their back end, or was in fact a balls up by you...

As you say, you've got the screen shot with the box saying Monthly though, haven't you?

I don't like doing it by DD anyway, I much prefer a SO from the sending bank...

Equally, I've never had any issues with ICICI and have encountered no problems communicating with them via the internal, secure online banking email system.

mattgod69

well i have taken all my money out and will never put any back in there again.....

nightmare organisation..... as organised as a tossed salad!