EXPIRED £10 to spend at Tesco for £5 MightyDeals

MightyDeals_representative

Good Morning,

£10 Tesco Gift Card – Mighty Deals Official Response

We recently emailed some customers to say they had un-subscribed from Mighty Deals after they purchased our £10 Tesco Gift Card offer for £5. We made a mistake and would like to apologise. some customers were unsubscribed in error.

We have experienced a large number of duplicate accounts being made to purchase multiple Tesco Gift Cards. In amongst these duplicate accounts, some accounts was unsubscribed in error. We sold over 16,000 Tesco £10 for £5 Gift Cards, over 11,000 customers will receive their redemption link on May 15th as confirmed in our deal terms. Over 4,500 duplicate accounts were created to purchase more than one per customer, or two per household.

Accounts unsubscribed in error have been reinstated with immediate effect and these customers will still receive your Tesco £10 for £5 Gift Card redemption link on May 15th. No further action is required.

Again, please do accept our apologies for any confusion we have caused. It has always been in our best interest to offer our 50% off the High Street deals to genuine customers.

Thank you MD

aamsal

What about people that were falsely accused of purchasing multiple deals?

nids

Can anyone spell B-A-C-K-T-R-A-C-K?

butterflymum

I did not open multiple accounts nor purchase more than one deal. My deal has not yet been reinstated.


see post below

butterflymum

butterflymum wrote: »

'Liam' must have sore fingers with all the emails he is sending.

I challenged the situation via their ticket system, via Paypal and via Top Cashback yesterday and just received an email from Liam saying my Ticket was now closed as the matter was resolved.

The resolution? That they believe I unsubscribed on the 22/4, so my purchase remains cancelled and I will be refunded.

I may or may not have unsubscribed from receiving Deal emails, but that is entirely different from ceasing to be a customer.

I have asked what exactly am I supposed to have unsubscribed from, as their communications are unclear on this, and challenged their decision again, quoting their own T & C's which allow customers to opt out of receiving Deals emails.

None of the hassle is worth it for a £10 Tesco voucher, but it is worth it on a point of principle and in the hope that such matters do not affect future customers of this and similar sites (and perhaps for the sake of future MSE members being alerted to the potential need to think very carefully before purchasing through certain sites).

Copied for reference of MD rep.

Snap-ant

Dear Snap-ant,

We recently incorrectly emailed you to say that you had been unsubscribed from Mighty Deals after you purchased our £10 Tesco Gift Card offer. We made a mistake and would like to apologise.

We have experienced a large number of duplicate accounts being made to purchase multiple Tesco Gift Cards. In amongst the accounts that we unsubscribed, your account was unsubscribed in error.

Your account has been reinstated with immediate effect and you will still receive your Tesco £10 for £5 Gift Card redemption link on May 15th. No further action is required.

Again, please do accept our apologies for any confusion we have caused. It has always been in our best interest to offer our 50% off the High Street deals to genuine customers.

Endeavourforever

butterflymum wrote: »

I did not open multiple accounts nor purchase more than one deal. My deal has not yet been reinstated.

nothing for me either - I definitely didn't abuse their terms and conditions :mad:

MightyDeals_representative

Hi Butterflymum,

We recently emailed some customers to say they had un-subscribed from Mighty Deals after they purchased our £10 Tesco Gift Card offer for £5. We made a mistake and would like to apologise. some customers were unsubscribed in error.

We have experienced a large number of duplicate accounts being made to purchase multiple Tesco Gift Cards. In amongst these duplicate accounts, some accounts was unsubscribed in error. We sold over 16,000 Tesco £10 for £5 Gift Cards, over 11,000 customers will receive their redemption link on May 15th as confirmed in our deal terms. Over 4,500 duplicate accounts were created to purchase more than one per customer, or two per household.

Accounts unsubscribed in error have been reinstated with immediate effect and these customers will still receive your Tesco £10 for £5 Gift Card redemption link on May 15th. No further action is required.

Again, please do accept our apologies for any confusion we have caused. It has always been in our best interest to offer our 50% off the High Street deals to genuine customers.

Thank you
MD

wibblewibble

aamsal wrote: »

Everyone receiving emails about reinstating vouchers- did you contact them to complain?, thanks

No I hadn't done anything I was waiting to see if my refund went through first and would have complained afterwards, however I got the "apology" email reinstating my order this morning. My original email was one of the "you haven't opened any of our emails" one rather than the duplicate account/unsubscribed ones.

Shiggaddi

Mine was reinstated and received the same e-mail as everyone else. Will wait and see if the voucher arrives, and I'm able to spend it.