More Ryanair Woes..

theexo51

Hi,

sorry if this has been posted before but i did look and couldnt find anything.

I flew to Murcia airport with Ryanair, at Stanstead our 2 bags for a family of 3 were 18kg and 18.3kg respectively. The lady advised that they were over the limit but a blank look later and she said she would put them on this time. (the person in front had 1 bag at 28kg that was also loaded)

on the way home from Murcia, a couple of duty free bottles later, our bags were 18.8 and 20kg. The chap said "do u realise these are over the limit" i explained that i was but they were loaded at stanstead and if were able to carry liquids in hand luggage then they wouldnt be. He checked the baggage in without offering us a chance to remove items and then gave me the bill of 64Euros.

My question is, is the policy of stealing my luggage then charging me legal? surely i should have an opportunity to avoid the charge not have my bags put through then charged? has anyone had any joy in reclaiming this charge?

many thanks,

richardw

If you wanted to empty your bags of some items you should have said so, there and then.

shellsuit

How on earth did they 'steal' your luggage??

deva

"they were over the limit" so no chance of a refund- yes you were lucky on the way out but it clearly states that there are charges.
The man in ront of you may have already paid for excess baggage or may have been checkin in more than one person's allowance.
learn from it as i dont think persuing would get you anywhere

robnye

if you check the T&Cs on the ryan air website, it clearly states about the chargin for being over the top

also i had heard that the limit coming into the UK is lower than the limit leaving........

ynot2005

see what happens when ryanair staff help customers and do them a favour, the customer then thinks they are robbed when the terms and conditions are enforced

its all too much, you got what you deserved theexo51, you should have had 3 bags for 3 travellers, or made full use of you hand luggage allowance, you knew you had got away with the charge at stansted and then ignored ryanair rules and thought you could blag it again at murcia with tales about a previous flight and liquids

and because of you ignorance you now claim the chap stole your luggage, all because he was doing his job correctly

i find the spanish staff generally are a fair bunch and helpfull and give the mis-guided a chance to sort the luggage out to avoid extra payments

i would imagine as soon as you started to run on about expecting the same favour you had at stansted and nonsense about liquids, it was just too much for him and he checked you in quick to get rid of you and for the benefit of other travellers in the queue

is it legal, any joy on reclaiming the charge, for gods sake your post is about silly as it gets

DUKE

I would've said something to them at the time, or grabbed my bags back.

LesD

Hey guys, that's not the way to treat a 'first poster'. (On the other hand, it could be a wind-up!)

I will say that the only time I've had cause to complain about petty charges for overweight baggage has been with Ryanair at Murcia! I guess our 'friend Michael (O'Leary) has a tight hold over his ground agents there.

It is also true that the airport is handling far more passengers in summer than it is designed for. They have spent some money recently but queues still happen. I expect the agents have no time to debate issues like this so just apply the rules.

nico26

Ryanair are very strict with this policy.Especially at Murcia.Your best bet would have been to get a buy a small holdall and put some items in it to carry on, or to put in the hold as you had a party of three travelling.Especially when you were overweight on the road out. You would have only had to pay 7 euros to put it on.Its an expesive lesson but many of us have endured it with Ryanair and other budget airlines.

bagand96

You wont have any joy reclaiming the charge. The terms and conditions are clearly stated - 15Kgs each bag you will charged for excess.

At Stansted you were lucky simple as that. For whatever reason you weren't charged, but they were well within their rights to, must have caught the chech-in agent on a good day. The thing I don't understand is that you knew your bags were overweight on the way out, yet you added to them for the flight home?!

The practice of just checking the bags in and then presenting a bill is perhaps sharp practice. But when he said "you do realise they are over" you should have asked if you can remove anything. The fact they were loaded at Stansted is totally irrelevant, you got away with it there. Also the liquid issue is totally irrelevant, its a security measure that has nothing to do with Ryanair or their check-in agents.

You could try expressing to Ryanair you don't appreciate how it was handled at Murcia, but I seriously doubt you'll get anything back.

budgetflyer

theexo51 wrote: »

Hi,

My question is, is the policy of stealing my luggage then charging me legal? surely i should have an opportunity to avoid the charge not have my bags put through then charged? has anyone had any joy in reclaiming this charge?

many thanks,

But you did have the opportunity. They told you at Stansted you were over!
So your response- You added to it !

Its getting as bad as the "compensation" culture we have .
Now its the "Reclaim" culture.

The formula is easy- read the rules b4 you book. Stick to them. Dont be charged = happy passenger