We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

IGT (Independent Gas Transporters)

Options
1235»

Comments

  • lstar337
    lstar337 Posts: 3,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    sidbee wrote: »
    I do think that involvement of an IGT in the switch process is absurd, however - surely all that should be necessary is for the old supplier to inform them that they are no longer the supplier and who the new supplier is?
    Seems logical, which means it cant possibly be done that way.:D
  • footyguy
    footyguy Posts: 4,157 Forumite
    1,000 Posts Combo Breaker
    edited 13 May 2015 at 12:28PM
    sidbee wrote: »
    Yes, I did wonder if was simply that Zog are underestimating the time for a switch involving an IGT - their original switch date was just 3 weeks after my application, which would have been remarkably quick! Their email is worded a little ambiguously - when they say that the IGT has not accepted the request, I suspect they really meant the IGT has not yet replied rather than objected.

    Oh. I didn't see this comment earlier when I posted something similar in the other thread you are discussing this in

    https://forums.moneysavingexpert.com/discussion/5172376
    sidbee wrote: »
    (I do think that involvement of an IGT in the switch process is absurd, however - surely all that should be necessary is for the old supplier to inform them that they are no longer the supplier and who the new supplier is?)
    I don't think it is absurd that a company that is transporting the gas to you through it's pipelines is kept fully in the loop with who is charging you for that gas, not least because they will be wanting their share of that money.

    I don't know the full ins & outs of what information is exchanged, but if they are not on the same electronic communication system, then it's back to the old, reliable, if slow, ink, paper & a postage stamp
  • System
    System Posts: 178,344 Community Admin
    10,000 Posts Photogenic Name Dropper
    I think there was a post to say that IGTs will be fully 'connected' from this October onwards.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • sidbee
    sidbee Posts: 49 Forumite
    Part of the Furniture Combo Breaker
    footyguy wrote: »
    I don't think it is absurd that a company that is transporting the gas to you through it's pipelines is kept fully in the loop with who is charging you for that gas, not least because they will be wanting their share of that money.

    Well nor do I. Kept in the loop - fine. But being able to delay or even object - I don't think so. At present, it doesn't appear to be simply a matter of informing them, but also of awaiting their "acceptance". I fail to see what they have to accept - if the supply has been taken over by a supplier approved by OFGEM who says it will pay the IGTs charges then their "acceptance" should be irrelevent.
    sidbee
  • spiro
    spiro Posts: 6,405 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hengus wrote: »
    I think there was a post to say that IGTs will be fully 'connected' from this October onwards.
    You are correct, currently iGTs use all sorts of communication methods. From October (planned) Xoserve will have replaced the central gas registration system and it will encompass iGTs so it will be one process for all.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • footyguy
    footyguy Posts: 4,157 Forumite
    1,000 Posts Combo Breaker
    sidbee wrote: »
    Well nor do I. Kept in the loop - fine. But being able to delay or even object - I don't think so. At present, it doesn't appear to be simply a matter of informing them, but also of awaiting their "acceptance". I fail to see what they have to accept - if the supply has been taken over by a supplier approved by OFGEM who says it will pay the IGTs charges then their "acceptance" should be irrelevent.

    As far as I am aware the IGT has no right to object to a switch request. Nor have they any right to intentionally cause delay, nor, for that matter, could I envisage any possible reason for them wanting to.

    However, if they are not linked electronically and so communication is based on a snail mail service, then an inherent delay will result compared to those that are able to communicate electronically with each other.
  • footyguy
    footyguy Posts: 4,157 Forumite
    1,000 Posts Combo Breaker
    spiro wrote: »
    You are correct, currently iGTs use all sorts of communication methods. From October (planned) Xoserve will have replaced the central gas registration system and it will encompass iGTs so it will be one process for all.

    Is that also the date when Ofgem has dictated they will be capped as to the charges they apply?
    I think new customers (to the IGT) already have their IGT charges capped, but this is the final bit that covers existing customers.

    Presumably this clamp-down by Ofgem is why most energy suppliers no longer apply a surcharge to their customers supplied via an IGT?
  • Hammer_Time
    Hammer_Time Posts: 497 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Who ever said don't go to npower was right. GTC (IGT) said that even if npower sent an incorrect request they would have a note of it, they have not received a thing. All npower said when I phone them is that they will said another email to their moving dept!!! Is there anything more I can do? I will be moving to OVO standard rate soon!!!

    Update
    I have now found out that Npower or my IGT (GTC) are having problems with their software. They both don't know where the problem is, my IGT said they are only having the problem with Npower. Npower have now cancelled my Gas contract, I will now go with ZOG.
  • Taiko
    Taiko Posts: 2,719 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Much like in my own case then, the problem seems to lie with NPower!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.