IGT (Independent Gas Transporters)

Hammer_Time

Hammer_Time wrote: »

I will check my bill when I get the first one, I have IGT, however my daughter who is transfering at the same time don't, will compare the two bills and come back with the results.

I have just received my welcome letter from Npower, unit stated are the same as my daughters. So they don't charge for IGT.

Electricity

Daily standing charge 21.50p
Unit rate 10.45p

Gas

Daily standing charge 11.18p
Unit rate 2.85p
excl Vat

Taiko

NPower wouldn't take over my supply as it's on an IGT (nabbed £150 compensation from Energy Ombudsman after they didn't deal with complaint timely!). This is despite them previously supplying my property before a recent change!

Any idea who your IGT is?

Hammer_Time

Taiko wrote: »

NPower wouldn't take over my supply as it's on an IGT (nabbed £150 compensation from Energy Ombudsman after they didn't deal with complaint timely!). This is despite them previously supplying my property before a recent change!

Any idea who your IGT is?

My IGT supplier is:-
GTC Pipelines Ltd, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT.

Logan112

Hengus wrote: »

Setting up and moving IGT accounts can be a bit of a pain as there is a 3rd party involved in the switching process.

Yep, absolute pain. Part of the reason my switch which was initiated on 9th January is still ongoing....

Hammer_Time

I am transferring my gas and electric, the electric is okay but I am still waiting for the gas, I phoned IGT and they said they have no record of the request. I phoned Npower and they said they will put it through again. I knew is would take a time but this is the first hurdle!!!

lstar337

Hammer_Time wrote: »

I am transferring my gas and electric, the electric is okay but I am still waiting for the gas, I phoned IGT and they said they have no record of the request. I phoned Npower and they said they will put it through again. I knew is would take a time but this is the first hurdle!!!

I'm having problems too.

Didn't hear from Zog for a month so I contacted them to find out what was going on. They apologised for not keeping me updated but said that they applied for the switch which was then denied by my IGT, now they say they are in the process of applying again.

A few things that bother me about what they said;

1) How can an IGT just 'deny' it, and why would they?

2) Other than the fee that Zog have to pay to use the pipes, what does it even have to do with the IGT anyway? It is all the same gas after all!

3) If the first application was denied, why would a second application be successful?

Everyone keeps banging on (including :money: ) about switching and how easy it is, but with IGT it is just a pain in the !!!! (something than if mentioned, is in tiny print hidden away)

IGT's seem like such a crap idea, but if they are necessary, why not make them provide a level of service on par with National Grid!

sidbee

lstar337 wrote: »

I'm having problems too.

Didn't hear from Zog for a month so I contacted them to find out what was going on. They apologised for not keeping me updated but said that they applied for the switch which was then denied by my IGT, now they say they are in the process of applying again.

Oh!

I am with an IGT too, and haven't had a problem on switching - yet! However I have only been at this address for 5 years. so my experience is limited to SSE, Sainsburys Energy (BGas) & EDF.
But I applied yesterday to switch to Zog.................. watch this space!

footyguy

lstar337 wrote: »

I'm having problems too.

Didn't hear from Zog for a month so I contacted them to find out what was going on. They apologised for not keeping me updated but said that they applied for the switch which was then denied by my IGT, now they say they are in the process of applying again....

Sorry to hear the problems you've experienced with Zog.

I recommended my mate switch to Zog; he is supplied via an IGT.

All went swimingly. Kept fully updated by Zog, and the switch occurred on the date requested (as you know, Zog allow you to select the actual date you want the switch to occur ... within a 3 week window I think he said)

I don't know what to suggest, other than follow the supplier's complaint procedure. It appears you have fallen a long way short of their usual high, albeit basic, customer service standards.

To clarify, Zog normally contact new customers the same day as you first apply, with details of your account number, and details of your cooling off period.

They then contact you again (assuming you've not cancelled), about the time the cooling off period is coming to an end with your welcome letter, etc.

They also send another message about the same time to confirm they have been in contact with the exising supplier

Then they contact you again with details of your direct debit - you also got to choose the day the DD is collected every month.

They then contact you about a week before the switch date asking for a meter reading (to be given +/- 5 days of switch date)

And then a final message is sent on switching day, confirming the switch occurred.


Sounds like for some odd reason, they failed to send you any of these communications, or one suggesting there was a problem.

footyguy

Hammer_Time wrote: »

I am transferring my gas and electric, the electric is okay but I am still waiting for the gas, I phoned IGT and they said they have no record of the request. I phoned Npower and they said they will put it through again. I knew is would take a time but this is the first hurdle!!!

In the normal course of schemes, there should be no reason to contact the IGT; the new supplier should be taking care of everything.

The only time that you may need to call the IGT is if your new supplier of choice is making out they are still waiting for something back from the IGT.
I know in the past when this has occured, the IGT usually says they have responded, and once you then put a rocket up your new suppliers derriere, they suddenly find it sitting in their in-tray.

Where IGT's are involved, communication between the supplier & the IGT is often by letter, and with some of the big suppliers, until someone scans that letter into their computer, they sit there blaming the IGT for not replying.

spiro

footyguy wrote: »

Where IGT's are involved, communication between the supplier & the IGT is often by letter, and with some of the big suppliers, until someone scans that letter into their computer, they sit there blaming the IGT for not replying.

This will all change in October when Xoserve replace the gas registration system and iGT MPRNs are processed in exactly the same way as GT sites.