London Councils lose POPLA contract

Castle

According to the 2013/14 annual report, the Ombudsman service resolved a total of 28,640 cases and incurred £10.5Million in operating costs. This is an average of £367 per resolved case!

Based on their current complaint handling procedures and level of operating costs and staffing it's very likely the whole POPLA organisation will be TUPE, and will be a "stand alone" division.

peter_the_piper

Hope its more than £27+vat. for the ppc's.

youreds

Umkomaas wrote: »

I wonder if they'll TUPE the existing POPLA staff across? They surely won't have the existing resources to deal with 650 appeals per week.

Having been TUPEd myself I believe they will have to.

Castle

Check out the financial awards you could claim!
http://www.ombudsman-services.org/downloads/Financialawards_guidanceforconsumers.pdf

ManxRed

Castle wrote: »

Check out the financial awards you could claim!
http://www.ombudsman-services.org/downloads/Financialawards_guidanceforconsumers.pdf

Think I'm going to keep that document somewhere handy...

enfield_freddy

"We look at complaints on a case-by-case basis and we will take the complainant’s
individual circumstances into consideration when deciding upon the award. Two
complainants may experience a similar problem, but one complainant may be caused a
greater degree of inconvenience than the other.
Companies make mistakes but we consider it unreasonable for customers to expect
financial awards each time an error occurs. We need to establish whether there has
been a material impact on the complainant.
Our most common time and trouble award is £50 and most awards are less than £100.
We only award over £500 as a time and trouble award in exceptional circumstances.
But we can award up to £10,000 to return the complainant to the position they would
have been in had the circumstances that led to the dispute not occurred.


so , multiple claims of harassment from the likes of CEL/deal , "could" cost the company £10,000 each and every time they do this?


A clear trail , from each and every individual must be kept

enfield_freddy

or to put this another way , "if the new mob" find in favour of the parking Co, , you go to court and win , you can claim compo off them as well

Herzlos

And potentially if the new mob find in favour of the driver, the driver can claim about £50 for the hassle.

Of course, this assumes the POPLA appeals will use the same system, which seems to be based around complaints for utilities. They might just be providing manpower for the POPLA system with none of those conditions.

enfield_freddy

true , however there terms and conditions are printed on the same website as the announcement that they are taking over.

StaffsSW

Just an observation on this...

"As the UK's leading private sector alternative dispute resolution (ADR) provider, Ombudsman Services works with companies to provide them and their consumers with tailored dispute resolution services. Ombudsman Services will receive cases from POPLA and make legally binding decisions that must be implemented by the companies involved."

Do I read that as legally binding on both parties, or should it read only binding on the parking companies, as the current system does?