Overcharged in Lidl

tronator

Money-Saving-King wrote: »

That's just an excuse. I took something back to Aldi last december without that problem. Your receipt is proof you've previously paid for the item.

It's only proof that I bought such an item in the past, not the one I'm holding in my hands right now. What stops me from taking an old receipt to Lidl or Aldi, take the same item from the shelf and go to the till and ask for a refund? Thats the reason why supermarkets like Sainsbury's or ASDA have the customer desk right on the entrance and not at the back of the store.

I'm not saying that it will happen, but there is a possibility. I'd rather avoid such situations and don't take back previously bought items into the store bofore speaking to someone.

kerri_gt

nodiscount wrote: »

The thing I hate about lidl and aldi is that you often have to stand in the queue again to get your money back. Annoying.

Bet half the time that's still quicker than standing at a CS service desk.

Fuskercat

chesky wrote: »

How smug!
The OP didn't say how much the bill was - could have been £60 or more so it might not have been immediately obvious. And they said they were in a hurry.
For goodness' sake.

The bill WAS around the £55 mark and I was in a hurry (appointment at the vets!), I'm one of those people who obsessively check receipts before leaving the store and go and sort out any discrepancies straight away but this one bloody time I didn't :mad:.
Had email of their Customer Services on Monday saying:

Dear Lidl Customer


Re: Your Contact
Thank you for taking the time to contact us. Your feedback is valuable and we appreciate your patience whilst we look into your comments.
We have passed these details to the relevant department and we will contact you again once we receive their response.
We take great pride in selling high quality products at competitive prices and providing customers with an excellent service. Comments and suggestions from our customers help us to maintain the high standards we aim for.
We will be in touch in the near future.

Yours sincerely,
For and on behalf of Lidl UK GmbH


Haven't heard a thing since so will ring them tomorrow and ask what's happening!

Kernow666

can't people think for themselves anymore without resorting to posting on forums then have there badluck picked apart by people

somethingcorporate

Kernow666 wrote: »

can't people think for themselves anymore without resorting to posting on forums then have there badluck picked apart by people

What would we do without the internet eh?

real1314

Money-Saving-King wrote: »

If I were queuing then someone came in from the exit with a return wanting to be dealt with without queuing then they certainly would get a mouthful from me. If that happened to me I'd remove the product from the counter, tell the cashier to ignore you unless you queue and hand my products to the cashier to scan if you were in the way at all.

It's not your decision.

If the staff choose to deal with a customer who has been served incorrectly BEFORE you, then that is their choice. You have no say at all in the matter.

I don't know why you have taken such an aggressive stance, but maybe you should think about the other person, who has already queued once?
Your route could see you being arrested by the way. You should probably calm down.

ThumbRemote

tronator wrote: »

It's only proof that I bought such an item in the past, not the one I'm holding in my hands right now. What stops me from taking an old receipt to Lidl or Aldi, take the same item from the shelf and go to the till and ask for a refund? Thats the reason why supermarkets like Sainsbury's or ASDA have the customer desk right on the entrance and not at the back of the store.

I'm not saying that it will happen, but there is a possibility. I'd rather avoid such situations and don't take back previously bought items into the store bofore speaking to someone.

I agree.

What's more, if the scenario above did happen, Money-Saving-King would be one of the first telling you that you shouldn't have taken the item back into the store, and it's your own fault.

Money-Saving-King

ThumbRemote wrote: »

What's more, if the scenario above did happen, Money-Saving-King would be one of the first telling you that you shouldn't have taken the item back into the store, and it's your own fault.

No as the receipt the op had would prove otherwise. I have dealt with many shoplifters who steal an item then try and take it back a day or two later for a refund. With this it makes no matter which entrance you go through so the theory you and the op have on that one is flawed.

tronator

Money-Saving-King wrote: »

No as the receipt the op had would prove otherwise. I have dealt with many shoplifters who steal an item then try and take it back a day or two later for a refund. With this it makes no matter which entrance you go through so the theory you and the op have on that one is flawed.

Are you able to read, and more importantly to understand? We're turning in circles now...

"It's only proof that I bought such an item in the past, not the one I'm holding in my hands right now. What stops me from taking an old receipt to Lidl or Aldi, take the same item from the shelf and go to the till and ask for a refund?"

trukdiver

tronator wrote: »

]What stops me from taking an old receipt to Lidl or Aldi, take the same item from the shelf and go to the till and ask for a refund[/B]?"

Money-Saving-King, if he catches you!

I wouldn't be surprised if people do that....When I worked for Tesco, there was a scam where people were buying bogof items then returning both of them for refunds. At that time, they didn't demand receipts.