Refurbished Mobiles guide - official forum discussion

Silk

henryscat wrote: »

No response to my Payapl dispute yet.

Yes, they seem incredibly unproffessional. The guy on the phone was getting stroppy with me because I stupidly expected a customer service phone number to get you through to someone at customer services! How silly of me

Perhaps it was because he was still in his bed in Dagenham :rotfl:

d123

I see the company gets worse by the day.

An edit to the original MoneySupermarket story in the OP.

It now appears there is no Apple warranty on the phones.

Originally, Hot Bargain Phones told us all the phones came with a six-month Apple warranty. Unfortunately they've now told us they made a mistake and not every phone will, so if you get an Apple warranty it's a bonus.

http://www.moneysavingexpert.com/phones/buying-refurbished-phones?_ga=1.170713507.226417076.1430326492

henryscat

They rang me back. I've had my refund. I think there were problems with the website when I ordered that caused problems with payments (couldn't pay with credit card, paypal payments going awry).

However, customer service has been pretty unproffessional. I decided not to go ahead with the order; if putting in the order to begin with is this problematic, then what will it be like if I had to contact them if there was a problem with the phone?

I have decided to just buy new....(from reputable retailer)

newleaf

Glad you've got your money back too, I think PayPal are pretty safe for purchases. This is the second time I've had to claim a refund through them, and both times it was quickly resolved to my satisfaction.
Lesson learned here for me though; if it seems too good to be true, it probably is!

ZeldaG_2

Update: refund came through this morning as did an email from them to confirm it had been done.

Would be interested to eat from anyone who's had a good experience with them?

henryscat

Silk wrote: »

Perhaps it was because he was still in his bed in Dagenham :rotfl:

This is exactly what it sounded like! When he answered the phone he just said "Hello?", and sounded confused when I asked if this was Hot Bargain Phones (what a name!).

It really sounds like its just some bloke running a business out of his back room at home, rather than a 'big company', as it's described in Martins email. :rotfl:

henryscat

ZeldaG wrote: »

Update: refund came through this morning as did an email from them to confirm it had been done.

Would be interested to eat from anyone who's had a good experience with them?

Glad you got your refund. As has already been said, Paypal seems pretty safe.

Silk

henryscat wrote: »

This is exactly what it sounded like! When he answered the phone he just said "Hello?", and sounded confused when I asked if this was Hot Bargain Phones (what a name!).

It really sounds like its just some bloke running a business out of his back room at home, rather than a 'big company', as it's described in Martins email. :rotfl:

I prefer the Craft Bargain Store one often quoted as Crafty Bargains Store !:D
It does seem to be a one man operating from home with no employees quoted

mobilejunkie

Glad I can't give any "good experience". Wouldn't want to be eaten!

newleaf

And I ordered one from Amazon yesterday afternoon, which has just been delivered. A little more money, but entirely worthwhile and a lot cheaper than a new one.