Refurbished Mobiles guide - official forum discussion

henryscat

eng3ecd wrote: »

I'm in the same boat - purchased an iPhone 6 on the back of the newsletter yesterday morning and paid with paypal (I don't have a credit card). No confirmation email, order not showing in basket. I emailed them but no response yet and the phone was engaged all day yesterday. I'm extremely worried and can't afford to lose £400.

Does paypal offer protection? Should I contact them now?

I'm sure it will be fine; they have probably been overwhelmed since Martins email. Paypal should refund if your phone doesn't turn up.

victor2

d123 wrote: »

Problem is, how much is exactly Martin these days and how much is just MoneySupermarket.com using Martin as a figurehead and just selling their recommendations to the highest payer?

As I said, the prices aren't even all that cheap on some of what they sell.

Saw it in the MSE email and interested as OH wants a new phone. But with so much doubt surrounding the company, will keep a safe distance from them for now.
MSE recommendations have to be taken with a pinch of salt these days...

henryscat

This is the reply I got from customer services. :

Dear Customer,
Thank you for your purchase, we regret to inform you that there has been a problem with the payment you made by using your card or PayPal which has been reported as not authorised by your bank or Card User has not been identified. We are currently dealing with those transactions and after review we will refund those back to your account shortly.
If you would like to purchase your item again I would request you to please enable 3D security (Verified by Visa or Mastercard SecureCode) to your card before making a transaction.
We apologise for any inconvenience if it may have caused but to keep this transaction secure and for the safety of card owner and your funds we had to take these steps. We request for your understanding over this matter.
Regards
Customer Service

Not happy as payment did go through, via Paypal from my credit card. So why are they not honouring the order?

henryscat

Hmmm. Spoke to them on the phone. Sound like a total Mickey Mouse outfit. Despite me ringing the number provided on Paypal by Hot Bargain Phones, he couldn't answer my queries and wanted me to email customer services...!

newleaf

They have not responded to my email from yesterday, and their website seems to be down now too, so I'm going to open a dispute with Paypal.
That's the last time I'll take a rec from Martin's email

newleaf

Ha! Well they respond quick enough when you open a dispute!
Within 10 minutes I received the following:

From Seller – Crafts Bargain Corner Ltd.
14/05/2015 13:34 BST

Dear XXXX, I believe you have purchased the wrong item, iPhone 5C are sold from our website at £165.50 and there should be no promotional code. I will be happy to issue refund on those grounds, we apologise for that.
A Refund was issued.

14/05/2015 13:46 BST

henryscat

newleaf wrote: »

Ha! Well they respond quick enough when you open a dispute!
Within 10 minutes I received the following:

From Seller – Crafts Bargain Corner Ltd.
14/05/2015 13:34 BST

Dear XXXX, I believe you have purchased the wrong item, iPhone 5C are sold from our website at £165.50 and there should be no promotional code. I will be happy to issue refund on those grounds, we apologise for that.
A Refund was issued.

14/05/2015 13:46 BST

Yes, I think I will do the same; these muppets are still saying I haven't ordered anything, despite me quoting the Paypal transaction ID several times

Don't think I'll be taking MSE offers as seriously in future either. Shame. I always (used to) consult Martin/MSE before buying anything!

ZeldaG_2

I also bought one yesterday off the back of Martin's email. Chickened out when I read the appalling feedback across multiple forums. The article said they had good feedback on Amazon but even that's pretty bad!

I sent an email requesting a cancellation this morning and called a little earlier to confirm. Spoke to a very unprofessional and defensive rep on the phone who said I will receive a refund within 48hrs. Keeping my fingers crossed!

ZeldaG_2

Also haven't received email confirmation of my order to date. When I called the guy I spoke to simply read out my 'invoice number' as though that would be enough!

henryscat

No response to my Payapl dispute yet.

Yes, they seem incredibly unproffessional. The guy on the phone was getting stroppy with me because I stupidly expected a customer service phone number to get you through to someone at customer services! How silly of me