PC World refusing to recognise Sale of Goods Act

Esqui

The £50 is to cover the cost of labour for the repair, not for testing. It's refunded if the machine is covered under SoGA

enfield_freddy

the £50 was to pay for the new drive , after they found it not faulty , but offered to do it as "customer service" free of charge to pacify the customer.


PCchuckle , who would shop there (twice)

Money-Saving-King

enfield_freddy wrote: »

NO local independent who sold a laptop to a retail customer and remembered him would be in business if he tried to charge him £50 to "test it", there local reputation would not stand it.

So you assume. But what if this local independent had a reputation of selling people things they need & not what they don't need and sold goods of quality that didn't often go wrong anyway then I'd bet they'd still stay in business if they charge to test goods under the SOGA but then refunded if required.

chickendipperbabe

I would imagine the £50 is also a deterrent to some degree, the customer being told that the money will only be refunded if the fault is down to premature failure and not wear and tear or misuse. Currys wont be fixing these in-store, they'll be sent somewhere else for repair and couriers/transport cost them money and that £50 covers them for that if they find out the customer is pulling a fast one and its user related damage.

SuperHan

chickendipperbabe wrote: »

I would imagine the £50 is also a deterrent to some degree, the customer being told that the money will only be refunded if the fault is down to premature failure and not wear and tear or misuse. Currys wont be fixing these in-store, they'll be sent somewhere else for repair and couriers/transport cost them money and that £50 covers them for that if they find out the customer is pulling a fast one and its user related damage.

It's because they have the same end user process for all laptop repairs. The £50 you pay is actually this:

http://www.currys.co.uk/gbuk/laptop-repairs-375-commercial.html

Then, if they know they sold you the machine they will look at whether the fault is inherent and go down the SoGA route as applicable.

But you're right, I'm sure they have significant numbers of people bringing back laptops that are broken because of misuse etc and trying to get away with a free repair. It will help deter these customers.

enfield_freddy

"If the laptop can be repaired we’ll attempt to fix it in store, " , they have drives of the same specification as fitted in stock , they also have staff that are supposedly able to fit parts (on the premises) , they also offer to reload windows in the store ,


if the drive is faulty , and can be seen (or a ticking heard) , then its faulty ,


no need to ask for £50 , when they don,t need to send it away.


the checks will be done in house , by a spotty teenager on bonus (and min wage) who will be encouraged to increase the branch turnover.

Leo2020

They won't repair a laptop in store, not what I would call a repair anyway - which is hardware replacement. The only "repairs" they do in store to a laptop are software, for example OS install, virus scan.

Whether you think the £50 is overpriced or not is irrelevant. PC World are offering an option to a customer with a faulty product, the customer can go the other route of independent report if they wish. An independent repairer will charge for a report, which the customer might be able to claim back through PC World depending on what the report says. For a lot of non-techy customers paying PC World £50 will the easier option as they won't know where else to take their laptop to.

Collabora

Leo2020 wrote: »

For a lot of non-techy customers paying PC World £50 will the easier option as they won't know where else to take their laptop to.

That's what PCWorld rely on, people that don't know their rights or what other avenues are open to them.

enfield_freddy

PCchuckle , make me chuckle , the amount of work I get due to there attitude is nice

neilmcl

Collabora wrote: »

That's what PCWorld rely on, people that don't know their rights or what other avenues are open to them.

Clearly some on here don't know their rights either. As said a number of times now, the onus is on the OP to prove that an inherent fault exists. He can either take up PC World's offer and pay them £50 to examine it or pay an independent to do the same. Either way the OP still pays.

Personally I'd say going the PC World route will be less of an inconvenience.