Cancelled order but they have dispatched anyway!

Collabora

the_lunatic_is_in_my_head wrote: »

The hard part is proving £69.99 is made up, which let's face it most likely is.

May not be. I could most likely dig out invoices from some of my wholesalers that also list a RRP.

even in hosting business when selling things like SSL you list them as

Comodo price £100 our price £20. no laws broken as you are saying what the direct RRP price is and what you a re selling at. As your price is worked out on what level you pay the wholesaler.

wealdroam

Collabora wrote: »

Guidelines is just a guide and not LAW.

That's right. They are however, a Government department's interpretation of the law.
I see that the_lunatic_is_in_my_head has quoted the law for clarity. Thanks.

Collabora wrote: »

How would this work if the RRP is pre printed on goods, does this mean to sell the item you have to remove them from the packaging that has the printed RRP on

A subsequent quote from those guidelines I quoted from earlier may go some way towards answering your question:

1.7 Pre-printed prices

1.7.1 Reductions stated on the manufacturer's packaging (for example "flash packs" such as "10p off RRP") should be passed on to consumers.

1.7.2 You are making a price comparison if goods have a clearly visible price already printed on the packaging which is higher than the price you will charge for them. Such pre-printed prices are, in effect, recommended prices (except for retailers' own label goods) and you should have regard to section 1.6.

There may well be legislation to back up that guideline too, but I haven't checked.

Poppie68

The same DVR is selling for in between £18.49 and £39.99 on eBay...OK cheaper on Amazon and reviews are pretty good on the DVR. No scam, you should of shopped around before ordering from ebuzz World.

Collabora

wealdroam wrote: »

That's right. They are however, a Government department's interpretation of the law.
I see that the_lunatic_is_in_my_head has quoted the law for clarity. Thanks.



A subsequent quote from those guidelines I quoted from earlier may go some way towards answering your question:

There may well be legislation to back up that guideline too, but I haven't checked.

not taking about flash offers, but next time you are in the supermarket you will see goods marked up on the labels like

http://www.thegrocer.co.uk/Pictures/620xAny/3/5/7/10357_Walkers-price-marked-packs.jpg

http://www.slrmag.co.uk/wp-content/uploads/2012/09/PMP.jpg

it does not say that the price you have to sell them for

wealdroam

Collabora wrote: »

not taking about flash offers, but next time you are in the supermarket you will see goods marked up on the labels like

http://www.thegrocer.co.uk/Pictures/620xAny/3/5/7/10357_Walkers-price-marked-packs.jpg

http://www.slrmag.co.uk/wp-content/uploads/2012/09/PMP.jpg

it does not say that the price you have to sell them for

As you are "not taking about flash offers", then the second point in my latest quote from the Government guidelines is pertinent.
Here it is again:

1.7 Pre-printed prices

1.7.2 You are making a price comparison if goods have a clearly visible price already printed on the packaging which is higher than the price you will charge for them. Such pre-printed prices are, in effect, recommended prices (except for retailers' own label goods) and you should have regard to section 1.6.

I guess you missed it the first time... easily done.

unholyangel

Collabora wrote: »

but was your comment not a reply to my post #37 regarding RRP

No, why would you think that?

Generally (except for forum newbs perhaps) if people are replying to a specific post/poster, they'll quote the post they're replying to.

the_lunatic_is_in_my_head

Collabora wrote: »

not taking about flash offers, but next time you are in the supermarket you will see goods marked up on the labels like

http://www.thegrocer.co.uk/Pictures/620xAny/3/5/7/10357_Walkers-price-marked-packs.jpg

http://www.slrmag.co.uk/wp-content/uploads/2012/09/PMP.jpg

it does not say that the price you have to sell them for

With the crisps the reason for the price is likely that if Walkers sell them to the retailer for 30p and wish to offer a promo to increase volume and drop the price to 20p the retailer has the choice of whether to pass that discount on their customers or not.

By printing the price on the packet they are effectively fixing the price, the average person isn't going to pay more than the price on the packet, a small business most likely can't afford to go lower and larger businesses, like the supermarkets, aren't like to wish to confuse customers about the price (not in this manner anyway), the places you usually see these sold below the marked price are discount stores who have likely purchased cheap stock nearing it's best before date.

If I set up my own crisp label and print RRP £29.99 on the packet the shop can not say "was £29.99 now 50p" or indeed make any other kind of pricing comparison against the £29.99 as no one in their right mind pays £29.99 for a piddly 25g packet of crisps and it's clearly a disproportionate claim.

The problem lies between the genuine offer and the excessive claim, consumer protection laws are strong in this country but weakly enforced.

So a claim like this is hard to demonstrate and even harder to get anyone to listen to or act on if misleading but unless this seller is a John Lewis type of company (which they don't appear to be judging by their out of date return/cancellation policy) or some massive brand with a loyal customer base (I've never heard of them) I don't see why they'd expect to achieve so much more than the item can be found at on eBay or Amazon (as an example of general prices in a competitive environment), therefore the £69.99 is likely exaggerated regardless of where it may have come from.

How sofa, carpet, kitchen, jewellery and other such companies manage to continue to make their high discount claims, which are clearly nonsense in the main, I don't know.

Collabora

the_lunatic_is_in_my_head wrote: »

By printing the price on the packet they are effectively fixing the price, the average person isn't going to pay more than the price on the packet, a small business most likely can't afford to go lower

yes they can. recently in my wholesalers their was a lego set price marked at £39.99, but to me it would cost £4.36+VAT (£5.23) so i could sell that at £10 - £15 and make a profit just purchasing 1, while Argos would sell these at the full £39.99 and most likely purchased 100s if not 1000s cheaper than my £5.23.

This is how large chains can run 3 for 2 offers or 3 for £20 offers as they are getting the goods for pennys

the_lunatic_is_in_my_head

Collabora wrote: »

yes they can. recently in my wholesalers their was a lego set price marked at £39.99, but to me it would cost £4.36+VAT (£5.23) so i could sell that at £10 - £15 and make a profit just purchasing 1, while Argos would sell these at the full £39.99 and most likely purchased 100s if not 1000s cheaper than my £5.23.

This is how large chains can run 3 for 2 offers or 3 for £20 offers as they are getting the goods for pennys

Aren't you arguing against your own point here?

You're saying the RRP is loaded so the retailer can offer a 3 for 2 when really the customer isn't getting 3 for 2 they are are just paying full price for all 3 overall. The use of the inflated RRP creates the offer and alters their behaviour which technically falls fail of the Unfair Trading regs.

Collabora

the_lunatic_is_in_my_head wrote: »

Aren't you arguing against your own point here?

You're saying the RRP is loaded so the retailer can offer a 3 for 2 when really the customer isn't getting 3 for 2 they are are just paying full price for all 3 overall. The use of the inflated RRP creates the offer and alters their behaviour which technically falls fail of the Unfair Trading regs.

No i am not read what i stated. you sated a small retailer could not afford to sell cheaper than RRP which is false.

if a small retailer can purchase a £40 marked item for £5.23 and sell for £15 at a profit when only purchasing 1 and major retailers can buy 1000 of these and then sell at the marked £40 then they will be getting these well below the £5.23, so if they place these on special 3 for 2 or 3 for £20 they will still be making a large profit. but like any business, thinks like rent/rates/staff/insurance/utilities all have to be taken into count when working profit margins.
so going back to OP Amazon can afford to purchase in bulk at a lower price , so can charge less to the enduser if they wish too, which a small retailer cannot afford to do this