Cancelled order but they have dispatched anyway!

Collabora

timbstoke wrote: »

So what exactly are you hoping to achieve? You paid eBuzz £4.99 P&P and used a voucher code which presumably got you the camera for free? From their T&C's, they will refund "any money received from you", so you are right that they should refund the P&P. However, the voucher code wasn't money - it simply applied a 100% discount to the item. They have no obligation to make that discount reusable, and indeed I would expect it to be a single use code. Even if they do reactivate the voucher, it entitles you to buy that one product from that one site, so what else do you propose to do with it?

Exactly, just the same as stores do if you purchase with a Love2shop voucher and return. They wont give cash refund, they would just refund this with one of their own vouchers, so you could only spend with them. So OP you would be no better off as you would still have to spend with them.

unholyangel

bod1467 wrote: »

If they only listed it as an RRP or MRP then they don't have to have ever sold it for that price.

Taken my post slightly out of context there.

What I said was

The only way this would be misleading would be if they had never sold it at £69.99 and they'd basically made up the figure in order to make the deal seem better than it is.

Lupamonkey

timbstoke wrote: »

So what exactly are you hoping to achieve? You paid eBuzz £4.99 P&P and used a voucher code which presumably got you the camera for free? From their T&C's, they will refund "any money received from you", so you are right that they should refund the P&P.

From eBuzz that is all I want. What I was trying to avoid by cancelling the order with them was the hassle and expense of having to return the item. Hence my eagerness in corresponding with someone quickly before they dispatched the item.

timbstoke

So you're paying £17.99 for nothing rather than £22.98 for a dashcam? Whatever works for you, I suppose.

Collabora

unholyangel wrote: »

Taken my post slightly out of context there.

What I said was

but a RRP or MRP are not a made up figure, these are what a manufacturer recommends a retailer sells for.

dont forget before reaching enduser a product changes prices several times

Manufacturer > Distributor
Distributor > Wholesaler
Wholesaler > Retailer
Retailer > Enduser

I have been to some wholesalers where the RRP is say £12.99 but wholesaler price is £9.99 + VAT (£11.99) so impossible to sell at £12.99 and make a profit

unholyangel

Collabora wrote: »

but a RRP or MRP are not a made up figure, these are what a manufacturer recommends a retailer sells for.

dont forget before reaching enduser a product changes prices several times

Manufacturer > Distributor
Distributor > Wholesaler
Wholesaler > Retailer
Retailer > Enduser

I have been to some wholesalers where the RRP is say £12.99 but wholesaler price is £9.99 + VAT (£11.99) so impossible to sell at £12.99 and make a profit

*sigh* I thought my post was clear but obviously not.

I was saying the only way this scenario would be misleading would be if the retailer had made up the price and had never sold it at that made up price - in order to make it seem like a better deal than it is.

Collabora

unholyangel wrote: »

*sigh* I thought my post was clear but obviously not.

I was saying the only way this scenario would be misleading would be if the retailer had made up the price and had never sold it at that made up price - in order to make it seem like a better deal than it is.

but was your comment not a reply to my post #37 regarding RRP

wealdroam

Government guidelines say:

1.6 Comparisons with "Recommended Retail Price" or similar

1.6.1 You should not use a recommended retail price, or similar, as a basis of comparison which is not genuine, or if it differs significantly from the price at which the product is generally sold.

The last phrase "if it differs significantly from the price at which the product is generally sold" is interesting.

Collabora

wealdroam wrote: »

Government guidelines say:

The last phrase "if it differs significantly from the price at which the product is generally sold" is interesting.

Guidelines is just a guide and not LAW. How would this work if the RRP is pre printed on goods, does this mean to sell the item you have to remove them from the packaging that has the printed RRP on

the_lunatic_is_in_my_head

Collabora wrote: »

Guidelines is just a guide and not LAW. How would this work if the RRP is pre printed on goods, does this mean to sell the item you have to remove them from the packaging that has the printed RRP on

http://www.legislation.gov.uk/uksi/2008/1277/regulation/5/made

(1) A commercial practice is a misleading action if it satisfies the conditions in either paragraph (2) or paragraph (3).

(2) A commercial practice satisfies the conditions of this paragraph—

(a)if it contains false information and is therefore untruthful in relation to any of the matters in paragraph (4) or if it or its overall presentation in any way deceives or is likely to deceive the average consumer in relation to any of the matters in that paragraph, even if the information is factually correct; and

(b)it causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise.

(4) The matters referred to in paragraph (2)(a) are—

the price or the manner in which the price is calculated;

The hard part is proving £69.99 is made up, which let's face it most likely is.