Cancelled order but they have dispatched anyway!

Collabora

Lupamonkey wrote: »

Haha, that's a pretty decent profit margin!!! If it can be bought for £10 on Amazon, I can only imagine what eBuzz actually paid, and now they are selling for £69.99? This is purely a scam to make people THINK the £17.99 voucher from Go Groopie is a good deal. Nothing about profit margins.

you will see many item price marked, but does not mean retailers have to sell at these prices.

an example as i sell toys during the summer. i purchased 1 x branded frozen item last year from a well know wholesaler in the UK and i sold it for £10 and that was with a 60% profit margin. Argos has the very same item for sale at £35. i wonder how many Argos purchased compared to my 1 if i could sell 1 for £10 with 60% profit how much were Argos paying for these.

so because it is more expensive does not make it a scam

daytona0

Lupamonkey wrote: »

I bought a voucher code for £17.99 from 'GoGroopie' for a dash-cam for my partner's birthday. I thought what great value. The dashcam was priced at £69.99 and I was going to get it for £17.99 + £4.99 p+p.

Ok cool, you are onto a winner right there....

So I bought the voucher from 'GoGroopie', redeemed it and purchased the actual item from the company 'eBuzz World'.

Ok so you haven't shopped around for better prices at this stage. That's absolutely fine, we all do that.

All fine I thought, then I decided to check out any reviews on the item (I know I should have done this all BEFORE going through with the purchase). That's when I discovered that I had in fact bought an item which can be bought £10 on Amazon. It was cheap tatt!!! It's a scam!!! I felt so stupid.

Ok so it was your fault that you didn't check beforehand.

So I instantly attempted to cancel the order I had placed with ebuzz within minutes of realising I had been had.

(in my strongest scouse accent) Oh so you've been had like? I bet you're devvoo'd about that. Shame you didn't check before placing the order and avoid this whole issue!

However there was no way to cancel on the site other than sending them a message which I did within a few minutes of ordering. I was going to back this up with a phone call to them.

I don't strictly mind that, as long as the company has a contact method which is durable (ie email) then it is fine. The whole issue stems from your mistake so, whilst you can't be penalised, the company shouldn't be expected to wipe up after you here...

They did not have a phone number on their site (yes alarm bells were ringing at this point!).

Ooh, the bells starting ringing at this point! Be thankful you didn't come across a company who had zero intention of shipping out an item to you!! You unfortunately sound like a prime target for an online mugging I'm actually sorry to say in a very blunt way. Gotta be more careful!

In fact I sent a 2nd message when I had got no reply by the next morning. I was quite curt and said that if they ignored my request to cancel the order and sent the item out, I would refuse the package.

Umm ok, so are you assuming that this company (whom likely operates during UK office hours) has ignored you between the hours of 8pm and 8am the following morning? Do you think that they have a dedicated monkey on the other end who is assigned to your account, and whom gets paid solely to answer your emails within 5 minutes? Or do you suspect that the emails may go into a general inbox and get dealt with withing a reasonable time frame of around 12-24 hours?

As a belt and braces, I also activated the returns process against the order just to alert them that I didn't want the item in case they ignored my message.

Cool, so you've just like chucked a spanner into the brew in the hopes that it causes a bigger hassle in getting the contract cancelled or the item returned. I love it

I couldn't have done any more to cancel this bleeding order!!!

Except for maybe not placing the order in the first place, subject to checking around first?

Later that day someone called Lisa replied to the second message,

Later that day?!?! Wow, that is a "slow" response time! But no in seriousness, given you have initiated a return item procedure AND sent a second email (which may be assigned to a second staff member) you could possibly have made the situation a bit more messy. May be better to contact the Lisa person and explain what else you have done so that she can close it down. As the old saying goes, too many chefs spoil the broth.

"Thank you for your email.

Unfortunately your order is in process and we are unable to cancel this.
If you do not accept the package it will be held at your local sorting office for 18 calendar days and then will be returned to us and the cost of P&P will be deducted from the price that you will be refunded."

Seems fairly legit. Also, due to you placing an order they are now out of pocket. I am 90% certain that it will boil down to their policies/terms and conditions. IF they have put it in here then you will need to pay the postage costs. If not then I don't believe you can be held liable, despite how I would love you to be held liable for it personally.

I replied thus:

No I’m sorry this is unacceptable. You have deliberately ignored my messages to cancel this order which I sent within minutes of ordering and it now showing as dispatched. I am entitled to cancel any order due to the distance selling regulation as you well know. If you do not have a system in place to cancel an order then that is your problem not mine. As I used a voucher for the item, I would only be expecting a refund of the £4.99 p+p inc any case.

Again, your email went into a general inbox and to be totally fair any company which responds within 12 hours is fairly decent! It is ironically VERY acceptable. You ARE entitled to cancel the contract, but that might require you to send the item back. You made them an offer to purchase and they accepted the offer. You have to take responsibility for making the initial decision and if it isn't possible to cancel before dispatch then you have to live with that. It is NOT their problem. It is your problem for buying the item in the first place.

I find it ridiculous that a simple process of cancelling the order was not in place to avoid that cost.

I find it ridiculous when someone buys an item without researching it first, and then tries to cancel it a few minutes later (and acts surprised when they suddenly find out that the company cannot be contacted by phone). But hey ho, that is my opinion!

As I do not wish to incur any further losses due to this scam, I will not be accepting the parcel and will instruct that it is returned to sender. It can bounce between us for ever as far as I am concerned, so you may as well accept it back when it is returned to you.

Comical line!!!

1. If it is a truly legitimate scam then what is to stop them from claiming that they never received the refused delivery item and thus refusing to refund you? That leaves you in a precarious situation. It isn't going to happen because they probably aren't scamming you, but it is an interesting thought.

2. They can refund you the amount minus the cost to post it. What do you do then? Chase up a few quid in small claims? Couldn't be bothered with that personally! But hey ho.

That was on Monday. It is now Wednesday. I'm awaiting the item.

Royal Mail standard delivery can take 3-5 working days!! haha, you are quite comical to be fair.

They made it impossible to cancel other than via message. This was totally inadequate. In fact it is against the 'Consumer Contracts Regulations' which I just found out surpasses the Distance Selling Regulations.
which states...
• details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it).

eBuzz had not such facility on their site.


• information about the seller, including their geographical address and phone number.

eBuzz do not display their phone number anywhere!

They will almost certainly have cancellation instructions on the website. A number may be available upon delivery of items BUT YOU MAY be onto something with that point in all fairness...

Also surely I can demand they refund the p+p seeing as they deliberately made it impossible to cancel my order any other way. It wasn't my fault they dispatched before dealing with my request to cancel.

Dispatch can be automated sometimes. It may not be possible to cancel before dispatch, but you can certainly cancel after dispatch.

With regards to the actual £17.99 voucher code I bought via Go Groopie, I have opened a dispute with PayPal about that.

Even though the items are technically still on the way back to you, and the company has offered you a full refund minus the cost of postage upon return?

Why the hell are you entitled to a full refund of that?! I hope paypal gets a sniff of what is going on so that they can knock you back appropriately.

Lupamonkey

foxtrotoscar wrote: »

What Amazon paid and what eBuzz paid is not relevant. Two hugely different enterprises.


You bought a voucher from GG which they delivered. You used the voucher and then realised you overpaid and then changed your mind.


Who exactly do YOU feel is at fault?

I prefer to see who PayPal feels is 'at fault'. You could argue that any scam is the customer's fault for not doing their research first as much as you like. That is what a scam is, it relies on a gullible victim. In this case me, I admit that. And as soon as I realised I had been had I acted on it and TRIED to cancel the order. Go Groopie are part of that scam.

foxtrotoscar_2

Lupamonkey wrote: »

That's getting quite pedantic. I've overpaid for goods in the past and just accepted it without feeling I was scammed. This is a scam therefore I feel there are grounds for a dispute.

Explain how this scam worked? How is it different from you having overpaid for goods in the past? Feeling scammed doesn't make it a scam.

Lupamonkey

daytona0 wrote: »

Why the hell are you entitled to a full refund of that?! I hope paypal gets a sniff of what is going on so that they can knock you back appropriately.

I really can't be bothered with responding to your post to be honest daytona. Your tone is just too aggressive. But thanks for all the time and effort you put in to helping me.

Lupamonkey

foxtrotoscar wrote: »

Explain how this scam worked? How is it different from you having overpaid for goods in the past? Feeling scammed doesn't make it a scam.

I've already explained it.

daytona0

Lupamonkey wrote: »

I really can't be bothered with responding to your post to be honest daytona. Your tone is just too aggressive. But thanks for all the time and effort you put in to helping me.

It isn't aggressive, it is simply being critical of the actions taken by yourself. I'm not claiming to be a guru or anything, but in the absence of a riposte I would hope that some of my post has otherwise proven to be fairly accurate.

Collabora

Lupamonkey wrote: »

I've already explained it.

yes £17.99 at 'GoGroopie' but £10 at Amazon so 'GoGroopie'is scamming you as they are charging more than Amazon

i better report Jessops for scamming people as they are selling a CANON PIXMA iP7250 - Printer for £62 but if you goto http://allshop-online.co.uk/ you get the same printer for £48 and the same one is £60 at Currys

foxtrotoscar_2

Lupamonkey wrote: »

I prefer to see who PayPal feels is 'at fault'. You could argue that any scam is the customer's fault for not doing their research first as much as you like. That is what a scam is, it relies on a gullible victim. In this case me, I admit that. And as soon as I realised I had been had I acted on it and TRIED to cancel the order. Go Groopie are part of that scam.

Did you get the voucher you freely bought and paid for via PayPal?


Did you use it?


Did you subsequently change your mind?

foxtrotoscar_2

IMHO the replies you've had are trying to help you and not criticise. Maybe you will get lucky and get refunded!