MSE News: Been charged for unwanted Amazon Prime? Here's how to cancel

DoaM

You're being a bit disingenuous there. The "you are stupid" crowd are talking about people who don't realise they are signing up with Prime, because they don't read what they are clicking.

kim2013 deliberately and knowingly opted for Prime, so she (assumed) did read what she was clicking on. In this case Amazon have erroneously included previous Prime trial customers in their mailshot.

Misleading? Possibly. Deliberate? Who knows?

Exile_geordie

DoaM wrote: »

Anyone know why the above poster has suddenly been PPR'd.

Doesn't look to be anything wrong with that post.

Wow you seem to be up to date on what things mean on here and you certainly seem to post in the parking ticket board too .. Just like bod did with a similar style too

zagfles

DoaM wrote: »

You're being a bit disingenuous there. The "you are stupid" crowd are talking about people who don't realise they are signing up with Prime, because they don't read what they are clicking.

Yes people who don't read what's in front of them are indeed stupid, for instance those who park somewhere without reading the T&Cs and end up getting a bill, or those who sign up to internet forums without reading the rules they agreed to when they signed up, and so end up getting PPR'ed.

All very stupid. Why can't people just read what's in front of them? :rotfl:

CountryLad

The hysteria over this is hilarious.

General point with anything on the internet (or on paper or in life in general) - always read before you click on something that says 'I agree' or 'sign up' etc, and in this amazon trial even if you do somehow make several accidental clicks in a row, in most cases its just a free trial you've clicked into, so you'll get an email about it - you do read the emails to do with your online accounts, don't you? If not, count this as a lesson - a lot of companies won't be so forgiving, so you've probably learned your lesson the easy way, imagine it had been something somewhere for even more money and they wouldn't let you out of it?

It's a free trial for a paid service so cancel it before the free trial is up and you'll be fine.

I've seen a couple of people on this thread saying how they're always having to avoid clicking the annoying offer. I took the offer and they stopped offering it to me after I cancelled. It'll probably appear again in the future, but maybe if it's annoying you that much, you should just take the trial and then cancel it straight away!? That way you can relax, and if the offer appears again, just repeat the sign-up and cancel?

DoaM

CountryLad wrote: »

and if the offer appears again, just repeat the sign-up and cancel?

Except that's the problem kim2013 reported ... she signed up for the free trial (again), based on Amazon's offer email, but got charged because she'd previously had a free trial.

CountryLad

DoaM wrote: »

Except that's the problem kim2013 reported ... she signed up for the free trial (again), based on Amazon's offer email, but got charged because she'd previously had a free trial.

That's an offer by email, rather than the issue about the offer being presented to you in various places such as when you make an order - which is what I was talking about. You're not likely to accidentally sign up to the free trial based on an email you got sent, and I think the poster you're talking about wanted a free trial, and wasn't trying to avoid them. I'm fairly sure it'll have warned her of the charge during the signup, but even if they didn't she was able to cancel.

tomtontom

DoaM wrote: »

Except that's the problem kim2013 reported ... she signed up for the free trial (again), based on Amazon's offer email, but got charged because she'd previously had a free trial.

If it was the same email I received once you logged in it no longer offered the free trial, it took you to the sign up page but no mention of it being free. Frustrating but it only took a few seconds reading to see you were not being offered another free trial. I guess people would be caught out if they didn't read it ...

Sterlingtimes

Engineering degree, business degree and law degree. My profession is drafting and negotiating conditions of contract. And I inadvertently managed to order Amazon Prime (much to my shame). I have sympathy for all of those who have made the error. Amazon was very quick to put things right.

I suspect that the confusion is between ordering "free delivery" and "free super-saver delivery".

Money-Saving-King

Sterlingtimes wrote: »

Engineering degree, business degree and law degree. My profession is drafting and negotiating conditions of contract. And I inadvertently managed to order Amazon Prime (much to my shame). I have sympathy for all of those who have made the error. Amazon was very quick to put things right.

I suspect that the confusion is between ordering "free delivery" and "free super-saver delivery".

No you're wrong.

I just went to Amazon.co.uk, added a TV to my basket, went to the confirm page and Prime is there but not as you said or the possible confusions you listed. So basically you were just another case of not reading what you were doing.

DoaM

I've just ordered 2 new mobile phones from Amazon ... delivery options were very clear, and it was very easy to avoid signing up for Prime.