Halifax online can't access CC statements

Harold.Finch

beardiedog wrote: »

I've sent an official complaint tonight about this so hopefully I should get a call from them at some point tomorrow.

I hope you have better luck than me. I sent an official complaint three days ago and they have not contacted me back. That is despite the fact that they guarantee to respond to all complaints within 48 hours!

Please let us know what they say if they reply.

Only conclusion to draw - they don't care!

Even got an email a few days ago stating that my statement was available to view. Guess what, no new statement on statement page.

Biggles

I sent a (second) complaint at 10:30 last night and got a call almost immediately.

beardiedog

I received a call this morning to say they had passed it on to the IT dept and they would get back to me.

EssexExile

First it worked, then it didn't, then it did, now it doesn't again.

I've had enough of Halifax, a while ago their email to me to say my statement was ready didn't get through so I didn't pay it. The first I knew was the next statement came in the post with added charges. When I phoned they told me the email to me had bounced back so they knew I hadn't received it. I asked why they didn't post me a copy & was told it's a different department! I got all the charges refunded plus compensation then the next month they added some interest, it went on for a while.

While I'm moaning about Halifax, why do they keep posting letters to me offering wondrous deals for transferring balances, home insurance, etc? Haven't they heard of email? Oh I forgot, different department.

Harold.Finch

beardiedog wrote: »

I received a call this morning to say they had passed it on to the IT dept and they would get back to me.

I too have just received this information. However, they say there is no time scale for a fix.

beardiedog

Sorted, for me at least, plus a bit of compo for the inconvenience

He said it's an issue for 'a number of customers' and I should ring him direct if it happens again.

Looks to me like they're sorting it on an individual basis, though I don't understand why they can't implement a global fix.

Harold.Finch

beardiedog wrote: »

Sorted, for me at least, plus a bit of compo for the inconvenience

Same here, including the compo.

Let's see what happens when the April statement is due. You could be right that it is now being fixed on an individual basis. I explained it all to a guy yesterday and this morning the statement had appeared.

Fingers crossed it's a permanent fix as I will be travelling a bit over the next few months and downloading the statement to view off line is much more convenient.