Mugged - in broad daylight - at Asda!

Collabora

never use them. if i want coins changed i take them to a bank and get it changed for FREE.

to get your £48 you have had to put in £52.75

Is there a charge to use a Coinstar machine?
We charge a 9.9% coin processing fee for cash transactions (but, fees may vary by location). There is a 7% charge for charity donations. The fee is deducted from the amount poured at the time of your transaction.

Collabora

geerex wrote: »

I'd ask that this thread is moved to the consumer rights section. A 24 hour redemption window is unnecessarily punitive, I'm not convinced that it would hold up in court as its a restrictive term.

i would say people using these machines intend to do their shopping straight away and its easier to put a load of loose coins in one of these machines and take a printed voucher to a checkout

pendragon_arther

I'm not sure from a legal aspect but I would have thought from such a restrictive condition this term should have been signed on the machine to anyone wanting to do a transaction would be forewarned beforehand and not after the transaction has taken place where the person has no choice to make an informed decision.

powerful_Rogue

Collabora wrote: »

never use them. if i want coins changed i take them to a bank and get it changed for FREE.

to get your £48 you have had to put in £52.75

Depends on your bank. I believe Halifax only take 5 bags of coins per day. The only exception is if your a child then there is no limit.

geerex

mije1983 wrote: »

Playing devils advocate here but I assume they would argue that 24 hours is more than enough time to walk from the machine to the customer service desk probably 100 yards away. It's not as if you have to go to another location to redeem it (in fact, you can only redeem it in the store you used the machine in).

I suppose it depends on the situation. The OP says they must be redeemed on the "same day". Does this mean a 24 hour timeslot, or does it mean literally that same day? If the latter, what about if you were to pop in 5 mins before closing and, due to the amount of time it took all of the tills were closed when you sent to redeem?
It's a ridiculously unfair term, there's no way it would hold up in court.

Hoof_Hearted

Outrageous. Mugging is not an exaggeration. I hope the OP follows this up and lets us know the result.

photome

It is shocking

BUT why does anyone use these machines most take about 8.9% commission.

I have seen kids and grannies use them to change £10 to £20, just why, I dont get why you want a machine to charge you for something you can do yourself

C_Mababejive

That sounds so wrong regardless of what it says in the small print. Keep pressing it.

As an aside, i would say to all,dont use coinstar machines,,simply drip feed your spare change into the self service tills when shopping where you will get better value for it.

TheGardener

photome wrote: »

It is shocking

BUT why does anyone use these machines most take about 8.9% commission.

Thanks all for your comments - unfortunately my bank does restrict the amount of change you can pay in - even if its counted and bagged, its quite common unless you are a charity, its a child's account or you pay for business services. I've always understood the shops also benefit as they get 'free' change - most banks charge businesses for change for their tills.

I accept it does say in the 'small print' but I think this is an exceptionally harsh penalty - I could swallow them taking an extra percentage but to trouser the whole lot is outrageous.

Hoof_Hearted

C_Mababejive wrote: »

As an aside, i would say to all,dont use coinstar machines,,simply drip feed your spare change into the self service tills when shopping where you will get better value for it.

I love the self-service machines for this reason. When my small change builds up I spend 10 mins. feeding it into the self-service checkout. And there is no commission!