GB Energy Supply reviews: Give your feedback

matelodave

I've just had an E-mail from them telling me that my billing will change from monthly to quarterly. Does anyone know why?.

As others have said it's easy to send in a reading every month and then check the monthly statement to make sure that everything is on track.

Quarterly billing just means that three months worth of mistakes can accumulate which can make it more difficult to rectify if it goes wrong.

They don't send me a paper bill so they wont save any money.

I was a very happy customer, I won't be as happy if they implement this change

backfoot

I have received the same mail saying that the billing cycle is going to change to quarterly after the next monthly statement.

I don't really see this as a problem. I record my readings so keep track of usage and costs.

I have found GB Energy's billing process to be simple and accurate. I can't see that this change will introduce the chances of error. It could be argued that it could reduce that possibilty.

If you are concerned, give them a ring and find out the reason for the change and whether they may continue the monthly cycle for those that really want it.

matelodave

It's not going to cause me any problems as I record my own readings & do my own sums but there are a lot of people out there who seem unable to keep track and easily get into problems.

I just can't see why they are doing it

sillygoose

Their software barely holds together as it is! changing something like this is likely to break it big time, expect many issues!

Its taken me months of communication just to get the webpage straight without the wrong numbers showing in the wrong places over and over. I can rarely enter readings as their cranky site tells me I have used to much or too little by their calculation and won't accept them (even though they are perfectly sensible values).

This thread has reminded me, I was going to look at switching away.

1 bit of advice, their phone support is good (fast and polite) but agents lack much power. For more serious issues message them on their Facebook page, seems to get through to people with more authority.

smdsacom

Regarding meter reading, I have been complaining to them that I read my meter every month when requested but they still estimate my bill.


Apparently you are supposed to submit your readings on the anniversary day of the month you joined - ie if you join on 25th you have to submit readings on 25th. Unfortunately they actually don't tell you that anywhere. Thinking I was being good I have been submitting readings on the day they send the request, but NO!, you are supposed to wait a week and remember to submit them on the anniversary day.
What a silly, silly system!

smdsacom

I had been happy with GB Energy for 9 months but after their latest stunt I'm going elsewhere:
It seems I set my DD too high and had built up £300 credit over the winter. I asked them to return the overpayment but they only offered half saying it was their policy to ensure there was adequate funds to meet the higher demand over the winter. However this is June and the credit was built up over the winter. I had to threaten them with the Ombudsman before I got the full credit refunded. BEWARE!

sillygoose

smdsacom wrote: »

I had been happy with GB Energy for 9 months but after their latest stunt I'm going elsewhere:
It seems I set my DD too high and had built up £300 credit over the winter. I asked them to return the overpayment but they only offered half saying it was their policy to ensure there was adequate funds to meet the higher demand over the winter. However this is June and the credit was built up over the winter. I had to threaten them with the Ombudsman before I got the full credit refunded. BEWARE!

they shouldn't need to keep too much to cover the winter as they operate two payment bands a summer and a winter, obviously charging more during the cooler months, not to mention you pay up front when joining!

sillygoose

smdsacom wrote: »

Regarding meter reading, I have been complaining to them that I read my meter every month when requested but they still estimate my bill.


Apparently you are supposed to submit your readings on the anniversary day of the month you joined - ie if you join on 25th you have to submit readings on 25th. Unfortunately they actually don't tell you that anywhere. Thinking I was being good I have been submitting readings on the day they send the request, but NO!, you are supposed to wait a week and remember to submit them on the anniversary day.
What a silly, silly system!

Which is a problem for me as their system was creating crazy estimates for the time between my reading and the bill - often close to what my NEXT months reading would be so I couldn't enter it online then as it said it was not big enough value!

GDB_Kent

Broadly speaking I think that a customer should pay for what they use over the course of 12 months. If I had continued at the same monthly payment through the summer as I started then after 12 payments (which started in September) I would have had a credit balance of around £450 on my account with GBE (at least two months use, possibly more). So the D/D needed to change, and has done.
The moot point is whether we should be asked to permanently leave one month in hand with them. It clearly doesn't "worry" you; I'm not sure it "worries" me, but the element of risk in any new business is such that it makes me think, why? I had, incorrectly, assumed that the payments would be leveled after a period so that, broadly speaking, we begin and end the year at zero. It would have been helpful (to me, at least) if they had made clear that the idea is to begin and end the year at "plus one month's average usage", then at least there are no surprises. The intention of my post is to make others aware of their business model, so they don't have any surprises when they see a hefty credit balance forming.

JustD

Made a Phone call to switch to GB Energy on 24/05/2016, was told my welcome pack would be in the post an the process takes around 30 days.

Today I phoned back up to get an update as its been over 30 days.

I was told I couldn't be found on the system even though I had my Customer ID number in front of me which was sent on 24/05/2016 by Email and I would have to sign back up.

Whiled I've been waiting for GB Energy I've been paying a higher tariff.

Angrily I decided to sign back up to which I was told I couldn't get Fixed 12 Topaz no more..

Anyone else had this happen to them? I'm going to go else where.