GB Energy Supply reviews: Give your feedback

System

melbury wrote: »

I was thinking of switching to this company for electricity, but after reading these posts don't think I will bother.

You might be denying yourself a good deal. My daughter has been with them for a year without any issues. I have been with them for 3 months and, again, no issues. It is a no frills company but their bills are very clear and they are developing their online accounts. I give them a meter reading on the 10th (my billing day) and I get an e-mail statement about 3 days later.

JJ_Egan

melbury wrote: »

I was thinking of switching to this company for electricity, but after reading these posts don't think I will bother.

Dont forget 99% of customers with a good experience don't post .
How many negative posts on here compared to the customer base .
Personally i never take note of those that join a forum to give a negative review the next day .
I am after a balanced view when i research moving to xx company or service .

oftm

I've switched and it's been straightforward so far. Only thing was having to send the initial meter readings using the contact form as the online way wasn't available. It appeared after those readings were acknowleged though so I can now submit readings whenever. I havent had to contact them directly so can't say how that side of things is but access to the website was quick and easy from when I first registered. Just waiting on a final bill from EDF so will see how smoothly that goes.

System

alanwsg wrote: »

Is anyone able to access their profile information on GB Energy's website?

I'd quite like to change the Email address they're using to contact me, but I always get "Sorry, we are currently experiencing some technical problems" when I try to view my profile.

I have just accessed the site this morning to enter a meter reading. The website has been updated and it looks like the Profile now has an Edit button.

mactheglider

Switched 3 months ago (electric), no hassle whatsoever.
Easy to use website. I get a monthly email request for a meter reading,and the bill is produced 2 or 3 days later.
No hesitation in recommending them.

Shrewdsaver_2

Initially, after a poor experience with their website I was going to post a critical review of GB Energy but have changed my opinion following a phone call today to their Service Line.

I logged in to their website on Saturday 12th March and applied for their Fixed 12 Sapphire tariff. After completing the form and giving all my bank account details I clicked on the “Complete Switch” button and was immediately bounced back to the beginning of the application process. There was no notification of the application being successful. The concern over what had happened on the web site was compounded when I realised that you can only speak to someone during (short) working hours on Monday to Friday. Clearly, that’s one way by which they are keeping down their costs.

But when I phoned their service line today, Monday 14th March, I couldn’t have been more impressed by their response. Firstly, I spoke to a real person within one minute of calling. Secondly, not only did their service representative take full responsibility for the problem I’d encountered and apologise without reservation, he ensured that my application (taken over the phone) was processed properly. He gave me his name and phone number so that I could contact him personally if I had any further problem. I received an email confirming the acceptance of the application to switch before I’d finished the phone call.

Clearly, the test will be whether that good service continues over the course of the contract, but for now I’m happy to give them a chance.

System

Shrewdsaver wrote: »

Initially, after a poor experience with their website I was going to post a critical review of GB Energy but have changed my opinion following a phone call today to their Service Line.

I logged in to their website on Saturday 12th March and applied for their Fixed 12 Sapphire tariff. After completing the form and giving all my bank account details I clicked on the “Complete Switch” button and was immediately bounced back to the beginning of the application process. There was no notification of the application being successful. The concern over what had happened on the web site was compounded when I realised that you can only speak to someone during (short) working hours on Monday to Friday. Clearly, that’s one way by which they are keeping down their costs.

But when I phoned their service line today, Monday 14th March, I couldn’t have been more impressed by their response. Firstly, I spoke to a real person within one minute of calling. Secondly, not only did their service representative take full responsibility for the problem I’d encountered and apologise without reservation, he ensured that my application (taken over the phone) was processed properly. He gave me his name and phone number so that I could contact him personally if I had any further problem. I received an email confirming the acceptance of the application to switch before I’d finished the phone call.

Clearly, the test will be whether that good service continues over the course of the contract, but for now I’m happy to give them a chance.

Hi - welcome to the forum. GBEnergy has just re-vamped (updated) its website and I have had no issues accessing my bills etc.

GB will e-mail you for meter readings on the day of the switch. If you want accurate bills (rather than estimates) the best advice is to provide them with an actual meter reading on the day before your billing date. My billing date is the 10th of each month, so I give them a reading on the 9th.

Finally, in case you haven't noticed GB will take its first DD three weeks from the day of your application - often this is before you are on supply.

wonko

Okay, I knew when I signed up that they take the first direct debit ahead of the actual switching event.


That said, they are using the highest estimated algorithm to calculate your usage - to extract the maximum amount they are allowed. This I queried and following a minor battle with them, they begrudgingly agreed to reduce the monthly direct debit to something more realistic, based upon actual usage over the preceding 12 months.


1st invoice landed in the middle of the night. My weekly reading submitted and confirmed through their web pages have, for the most part been ignored and moreover, they claim many of them as their own readings. Another which, is lower than my submitted reading, first thing in the morning (before the heating engaged) which was lower than my own submitted reading - suggesting the reader came in the wee small hours of the night.


Result is, they are using once again an algorithm that estimates the highest possible usage to extract the most they are allowed to without any regard to the actual reading supplied or applying any 'intelligence' to their calculations.


Naturally, I have complained and asked for the invoice to be adjusted - they 'aim' for their customer services team to get back to me within two working days.


Don't think I'll hold my breath... Based upon current experience, I'll be switching at the first opportunity to find a cheaper supplier.

System

wonko wrote: »

That said, they are using the highest estimated algorithm to calculate your usage - to extract the maximum amount they are allowed. This I queried and following a minor battle with them, they begrudgingly agreed to reduce the monthly direct debit to something more realistic, based upon actual usage over the preceding 12 months.

.

I am not sure that I understand. I am with GB for electricity only. I entered 3000kWhs in a comparison site and it came up with an annual cost of £359.50. GB are charging me £30 per month on its Premium Saver Tariff. Had I selected a Fixed Price Tariff, I would still have paid the same amount but my DD amount would have been £39.90 from October to March falling to £20.10 from April to September. I see no evidence of faulty algorithms being used.

stay_away_from_GB_energy

Stay Away From GB As Far As You Can!

GB is still showing on the national database as my prospective supplier, 12 days by now after I have cancelled contract with them within the cooling period (because their mess up with my meter details and terrible customer service). This is stopping me from switching to a new supplier now. Called GB several times but they kept saying the contract has been cancelled but don't know why it's still showing on national database, telling me to wait for a few more days, and today hung up on me after I was on the phone with them for more than half an hour. seems GB not willing to do anything to solve the problem but just holding you back once you unfortunately got into their trap!