Generous responses to complaints.

Eejay

To be honest I don't expect anything in return most of the time (very occasionally I might hope for something, but only in certain circumstances). I just appreciate getting a response, especially if it's an amusing one too. I work on the assumption nothing is free, and so someone, somewhere is paying.

Saying that, I have ended up with quite a lot.

Found a non-veggie sweet in a packet of Haribo sweets (they looked completely different so it was obvious) - three extra packets of veggie sweets which was nice for my husband as not many places sell the veggie varieties (they weren't the same type).

Found a hair in a reduced Waitrose sandwich - made it very clear the sandwich was reduced so I hadn't spent much money but that it was something they might like to look into, but they sent me a £5 voucher.

Complained to Tesco that my cat had hated her Wiskas milk and it turned out it was six months beyond the BB but had still been full price. They sent me a £5 voucher and told me to treat her to some more milk.

Co-op sold me some ham that was a few days out of date. I only told them because it looked as though someone had been filling the shelf wrong and so that they could remind staff to put the new stuff at the back. They sent me £10.

My manager complained to the council (I wrote the message for her but she asked me to and also signed it) when I fell over on some stone paving because it had been wet and thoroughly covered in mossy type stuff. We had been on a nursery outing and I'd had hold of her daughter's hand at the time, who also went flying as a result (we both smacked our heads). The council cleaned it up a few weeks later which was good because it was quite a substantial area that was affected and was also on a hill, so we probably weren't the only people to fall.

A lad at university was a wheelchair user and would often persuade someone to push him from the main building to the student hub. It became clear it was a bit of a nuisance because although they had a ramp at one side of the zebra crossing leading up to the building (the equivalent of ten or more steps), at the other side there were two steps which meant wheelchair users had to cross, carry on up the road a bit (a quiet road but one where there was a bus every ten minutes or so and the odd car) and then get back on the pavement where it was next lowered. He didn't want to complain because he was used to things like that, so I complained instead. They actually looked into it and a few months later carried out a lot of work to reduce a wall at both ends and then create a ramp the other side with railings etc.

Pollycat wrote: »

The OP sounds a right bundle of laughs.

Actually, my friends often find my complaints hilarious. They're probably just a bit odd, but who cares? At least I'm not going around intentionally making everyone miserable.

Eejay

haras_nosirrah wrote: »

Hope non of this is impacting on staff. In my job if a complaint against you is uphold we are penalised 2.5% of our salary for 12 months so in my case an upheld complaint costs me £55 a month for 12 months

I tend not to complain about staff. I think there was just one time when we went to B&Q and had been told to return a cabinet that the hinge was dodgy on (it came as one unit), but when we got back with it, a different member of staff told us they weren't going to replace it. Another staff member came over and said it was tough as we'd had it six months (just under, actually) so we had to take it home on the bus again. They got the manufacturer to send some hinges and we ended up with completely the wrong type. Eventually they took the hinges off a different one and gave us them. Even then it wasn't just about one staff member though, so I don't suppose anyone got into trouble over it.

Money-Saving-King

haras_nosirrah wrote: »

Hope non of this is impacting on staff. In my job if a complaint against you is uphold we are penalised 2.5% of our salary for 12 months so in my case an upheld complaint costs me £55 a month for 12 months

Is this a retail job? I've not known of that before. Given the nature that some people seem to live life looking for things to complain about what happens to you wouldn't seem fair to me due to sometimes you encounter one of the people I've described so I'd then say there was probably nothing that could be done about the situation.

Pollycat

Eejay wrote: »

Actually, my friends often find my complaints hilarious. They're probably just a bit odd, but who cares? At least I'm not going around intentionally making everyone miserable.

I wasn't thinking about this thread, actually.

Eejay wrote: »

I tend not to complain about staff.

Really? :rotfl:

Eejay

Pollycat wrote: »

I wasn't thinking about this thread, actually.


Really? :rotfl:

Okay, but you implied that your opinion was about me in general, not just in one situation.

Yes I do complain about staff elsewhere but I don't make a habit of tittle-tattling to their managers about them with formal complaints. I'm sorry that I didn't make that clear.

DD265

OH hates the fact that I complain. I don't do it often but negative feedback is almost more important than positive feedback because who knows how many other customers are unhappy but don't say anything and just don't come back because of a poor experience.

I used to work in customer service so have dealt with my fair share! As long as you are reasonable, don't make it personal, and expect reasonable, if any, recompense then I don't see a problem with it.

haras_nosirrah

Money-Saving-King wrote: »

Is this a retail job? I've not known of that before. Given the nature that some people seem to live life looking for things to complain about what happens to you wouldn't seem fair to me due to sometimes you encounter one of the people I've described so I'd then say there was probably nothing that could be done about the situation.

financial services

is a real kick in the teeth when someone is awarded £50 compensation for some small mistake when they have had no financial loss and it costs me £660 out of my salary - most complaints seem to be upheld for small amounts... I wonder why

NICHOLAS_2

Eejay wrote: »

No, I went to Tesco afterwards. The person behind in the queue was moaning that we were taking too long and so I said the woman could cancel the purchase (she'd put the nappies through separately to see if that'd work so it was only two items) and serve them. She said I could go get a couple more packs instead and see if there was a 'minimum spend', but it still didn't work.

Then my husband kept whispering to me that I should apologise to the people behind as though it was my fault. I told him to get stuffed (well, not quite) - it was his shopping too! Last time I stick up for him anyway when that's all the thanks I get

Are you the lady that started the thread about Argos telling you to get out? At closing time?

I think i have built up a picture of you - a serial complainer who likes to argue about nothing!

I don't generally complain, if i get bad service or there's a problem i just generally never use that company again.

DCFC79

NICHOLAS wrote: »

Are you the lady that started the thread about Argos telling you to get out? At closing time?

I think i have built up a picture of you - a serial complainer who likes to argue about nothing!

I don't generally complain, if i get bad service or there's a problem i just generally never use that company again.

Yes its the same OP/poster.

Pollycat

Eejay wrote: »

As I have mentioned previously on this forum, I do more than my fair share of complaining.

Why do you think you do more than your fair share of complaining?

Would it help if your OH let you use the credit card more often?
Just wondered if you complain so much because you think there's something missing in your life.

And do you write to/email companies to commend them when they go above and beyond what is expected of them?

To me, both go hand-in-hand.
We used to call it 'brickbats & bouquets'.
I often contact my local bus company about missing services but if we have snow or severe rain that affects the service, I'm the first to write and say how well the drivers have done.

If you're a complainer only, your glass must be half full - if indeed you have a glass at all.