Generous responses to complaints.

Mrs_Ryan

I'm always complaining
I'm locked in a mammoth complaint fest with Halifax at the moment and its about to go to the Ombudsman. Shortly before I tell them where to shove their lousy account.. (Yes I have several back up accounts. Including one newly-opened TSB one) I think the satisfaction of doing that would outweigh any compensation they could pay me

pdhroche

tomtontom wrote: »

I'd suggest getting out more but on the other hand ... best stay safely indoors.

Not where 'exploding' nappies are concerned.

pdhroche

Money-Saving-King wrote: »

Is this a retail job? I've not known of that before. Given the nature that some people seem to live life looking for things to complain about what happens to you wouldn't seem fair to me due to sometimes you encounter one of the people I've described so I'd then say there was probably nothing that could be done about the situation.

Probably not retail considering the salary is £26k per year.

Shelldean

I've just realised I seem to get a better response to my 'silly' complaints than my serious, more justified complaints.

I complained today to a coastal borough that we'd been charged an extra hour due to their machines being out of order or missing. Meaning we needed to search various levels to find one to pay, and be able to exit the car park.

I got a refund of the extra hour plus two hours free on a day of my choice.

Not bad result for an email that took less than a minute to write. AND I did say in my mail, it was more a matter of principle than a complaint.

SevenOfNine

Barclays: Hundreds of pounds when they KEPT ON writing to my dead aunt (after we told them to freeze her a/c & gave them a copy of the death cert).

Dulux: £200 & a voucher for further £100 worth of paint, when their 'washable' claim on the tin turned out to be completely false and they stupidly put "it's not washable, only wipeable" in an email to me! Trade Descriptions Act & all that.

Kleenex: Voucher for 2 boxes when I complained a new type were rubbish, plus 2 free boxes of an amended type to 'trial' (still rubbish).

Ben & Jerry's £5 voucher because it seemed to have defrosted in the store and all the choccy bits had sunk to the bottom. Easier to complain to them than schlep back to Asda.

Flash Bleach Spray: £5 voucher because the tube leading to the spray split on 2 bottles. Same batch code on both.

Yes of course people should complain I've been doing it for years, though I'm never rude to staff. Why should I pay for shoddy products or customer service. I even got a refund voucher for some choccy covered lollies once, all I said was "if you think I haven't noticed that the chocolate is thinner, you're mistaken".