The connection was reset

bsod

internet explorer the same?

kwikbreaks

bsod wrote: »

internet explorer the same?

I hadn't realised that internet explorer was able to fix problems with internal phone wiring. Can you tell me where the option for doing that is as I can't seem to find it.

bsod

I didn't realise this was a !!!!!! waving competition, carry on, yours obviously needs some fresh air

J_B

bsod wrote: »

internet explorer the same?

Not sure as a rarely use it, sorry.

kwikbreaks

bsod wrote: »

I didn't realise this was a !!!!!! waving competition, carry on, yours obviously needs some fresh air

Try reading the thread. If you know anything at all on the subject you'd realise that your suggestion had no bearing on the issue at all.

bsod

Sometimes, in the rush to display ones superior knowledge and contempt for others, mistakes happen

J_B

OK - I'm back, apologies for the delay ... finally found time to check wiring/connections etc

Just to recap the details of our system:
Main line comes into the loft then down to the main BT faceplate

We have connected 'telephonically'
an alarm system (more later)
Netgear Router
Panasonic cordless phone system
Brother network printer/scanner/fax
Abitana box which routes various cables around the house for various things - sound / TV / phone etc
BT Duet phone - for when there's a power cut!!

So - what I did ....
Removed the faceplate
The alarm immediately started beeping 'phone line error'
On the back of the faceplate were only 2 wires connected to 5&2
I reckon these go back to the alarm as when I reconnected the faceplate, the beeping stopped!

Anyway - line stats here:-

All with a BT filter in place

With the router plugged into the master socket (faceplate removed)


With the faceplate back on and router (only connected)


Then I added the Panasonic phone


Then the fax machine


Then the Abitana box


Then finally the BT Duet


All items were added in tandem in the order that I say above (I think!!)

What does it all mean :eek:

bsod

it all means it's nothing to do with your equipment .... but you have a lot plugged in, simplify where possible

Your rogue noise stat has gone, probably as a result of the router reboot, the last reboot was >33 days ago, first thing to try.

start at software, browser, virus scanner, malware , if it returns

GunJack

J_B wrote: »

OK - I'm back, apologies for the delay ... finally found time to check wiring/connections etc

Just to recap the details of our system:
Main line comes into the loft then down to the main BT faceplate

We have connected 'telephonically'
an alarm system (more later)
Netgear Router
Panasonic cordless phone system
Brother network printer/scanner/fax
Abitana box which routes various cables around the house for various things - sound / TV / phone etc
BT Duet phone - for when there's a power cut!!

So - what I did ....
Removed the faceplate
The alarm immediately started beeping 'phone line error'
On the back of the faceplate were only 2 wires connected to 5&2
This is correct for modern phone systems, and these are for the extension to the alarm. If you had more phone sockets, there would be more wires to terminals 2&5, in fact the same number of pairs as sockets.

I reckon these go back to the alarm as when I reconnected the faceplate, the beeping stopped! See above.

Anyway - line stats here:-

All with a BT filter in place

With the router plugged into the master socket (faceplate removed)


With the faceplate back on and router (only connected)


Then I added the Panasonic phone


Then the fax machine


Then the Abitana box


Then finally the BT Duet


All items were added in tandem in the order that I say above (I think!!)

What does it all mean :eek:

Last set of router stats required - take the faceplate off the master socket and plug the microfilter with router only attached into the test socket (the one behind the faceplate). Ignore the alarm's hissy fit for a short while.

From the stats you have posted already, I'm pretty sure there's a line fault, as your upstream attenuation is only around a quarter of your downstream attenuation - as a rough guide it should be around half. A set of stats from the test socket will confirm or otherwise.

Check which version of DG834G yours is - should be on the label or within the router's interface (where you got the stats from), if it's the right version (some of the 834Gs used a different chipset) you could run DMT or Routerstats to monitor your line's behaviour

J_B

GunJack wrote: »

Last set of router stats required - take the faceplate off the master socket and plug the microfilter with router only attached into the test socket (the one behind the faceplate). Ignore the alarm's hissy fit for a short while.

I already did that - see post 28

GunJack wrote: »

Check which version of DG834G yours is - should be on the label or within the router's interface (where you got the stats from), if it's the right version (some of the 834Gs used a different chipset) you could run DMT or Routerstats to monitor your line's behaviour

It says v3 on the back of the router
When logging into the router it says under Router Status


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