Phone was stolen, now o2 say I have to pay the bill!!!

grumbler

I dialed 999 and hung up.
Got back to the locked screen.

GwylimT

All UK providers have 24 hour lines to report stolen phones, the police are also available 24 hours a day to give you a crime reference number. I have a phone lock and sim lock on my phone, I would not go on day trips instead of sorting out the theft of my phone.

cookie365

Dr._Shoe wrote: »

If you dial 999 it unlocks your phone and then you can use it without even having to know your pin.

You must have a £25 fake iPhone you bought off a dodgy Chinese ebayer

Collabora

Dr._Shoe wrote: »

If you dial 999 it unlocks your phone and then you can use it without even having to know your pin.

Which Christmas Cracker did you get that from?

d123

Dr._Shoe wrote: »

If you dial 999 it unlocks your phone and then you can use it without even having to know your pin.

I heard that as well, did you also hear if you hold the phone upside down you can call Australia for free?

Collabora

d123 wrote: »

I heard that as well, did you also hear if you hold the phone upside down you can call Australia for free?

Don't tell him that he will believe it lol

DCFC79

Sorry OP but I'm in agreement with everyone else, you should have called the network much sooner, forget going on the excursions. Its your responsibility to report it lost/stolen asap.

missile

Set a limit with your service provider. If phone gets stolen you will only loose that amount.


EDIT to satisfy the keyboard warrior : I know of four who provide this service and four who do not. T Mobile (via EE), Tesco, Utility Warehouse and Three / O2, Vodafone, EE and Orange respectively.

grumbler

missile wrote: »

Set a limit with your service provider. If phone gets stolen you will only loose that amount.

Can you explain in more detail how to do this?
In fact, most providers, including O2, don't allow to set a limit (unless it's a natural limit on PAYG - your balance).

missile

grumbler wrote: »

Can you explain in more detail how to do this?
In fact, most providers, including O2, don't allow to set a limit (unless it's a natural limit on PAYG - your balance).

My provider has what they call a "Safety Buffer". I am limited to £X over my monthly call allowance. Thus if my phone is stolen My bill would not exceed £X.


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Why should I add a safety buffer?

So that you can gain complete control over your mobile costs. Your safety buffer will give you freedom to spend more than your monthly tariff if you want. And you'll always have the flexibility to move your safety buffer up or down.
How would I spend more than my tariff amount?

You'll spend more than your tariff amount if you use things not included in your monthly allowance, such as extra minutes, texts or data, calling or texting premium rate numbers, using your phone abroad and making international calls. The cost of doing these things will come out of your safety buffer until you’ve used it all up.
What’s the right safety buffer for me?

It's really up to you. Say you never want to spend more than £15 a month. Pick a £10 tariff and give yourself a safety buffer of £5. Or, if you never want to spend more than £40, give yourself a £30 buffer. The choice is yours.
Can I change my safety buffer?

Yes, you can change it any time by logging in to your account.
What happens if I use up all my safety buffer?

We'll send you a text when you’ve nearly used up your safety buffer. Then we'll text you again when you’ve used it all up. If you use up all your safety buffer, you can still use any minutes, texts or data you’ve got left in your monthly allowance. You just won't be able to use any extra minutes, texts or data, or do anything not included in your allowance. You’ll still be able to receive calls and texts.