Credit Card Amount Increase without my Consent

avfc82

JKSandy wrote: »

avfc82 - They would have contacted you and given you notice of the increase with the option to decline it.


But I'm sure you didn't receive that communication.

I did not get any notification. Regardless if i did they increased it first then probably sent the notification. Would it not be easier for them to contact me first to ask me the question would i like a increase?

maas

avfc82 wrote: »

I did not get any notification. Regardless if i did they increased it first then probably sent the notification. Would it not be easier for them to contact me first to ask me the question would i like a increase?

Sadly it doenst work like that. You get notification that they are increasing your limit, with the option to cancel it.

I suspect if you ring them up they will tell you which statement the notice of limit change is printed on.

SeduLOUs

You still haven't answered what you actually want to achieve by complaining.

Do you just want an apology? They will just redirect you to the terms and conditions which will probably state how increases work.

Or are you expecting them to decrease your limit and write off all the money you owe from the additional spending? No hope.

bsms1147

You won't get compensation, if that's the crux of the matter.

jamesd

chattychappy wrote: »

So-called "vulnerable people" have a right to operate credit facililities. There must be a presumption that once you're 18 you are responsible for your actions. ... If lenders had to make more complex enquiries, the system would become very expensive to run.

That presumption exists. It can be rebutted when a lender has been informed that a mental illness exists, at which point there are established industry guidelines that apply and the Financial Ombudsman Service will consider what the lender knew and may tell them to write off the debt:

'If the consumer asked to borrow the money, they can't complain if they're lent it.'

No. For example, a consumer who believes they were pressured or wrongly advised by the lender may have a complaint, even if they applied for the borrowing themselves - particularly if they were vulnerable (perhaps older, or with mental health problems, or on a low income and already having debt problems). Whether that complaint is upheld by us will depend on what we find when we look into the matter in more detail.

'It's always wrong to lend to someone who is dependent on benefits or is disabled.'

No. A consumer whose income comprises benefits, or who is disabled, is entitled to the same consideration for credit as any other consumer. Those factors do not, on their own, make lending unaffordable. However, in some cases that we see the consumer's disability or financial position may have made them more vulnerable to the effects of unaffordable lending.

' If the lending was unaffordable, then it should always be written off.'

No. If we decide that lending was unaffordable, we take into account all the facts and circumstances, before deciding what the right outcome is for that case. This includes considering what overall effect the lending had on the consumer's financial position (both positive and negative). .
We sometimes conclude that writing off some or (exceptionally) all of the debt is the fair outcome in a case. But this will normally be where - amongst other things - we are satisfied that the consumer was vulnerable at the time the loan was made, and the lender knew that.

For example, in case 59/3 the FOS instructed a bank to write off the balance of a loan and all relevant current account charges because the customer was vulnerable due to learning difficulties.

pheonix254

You signed a credit agreement prior to you getting the credit card. Like most credit card credit agreements, there will be a clause on increasing credit limits, and reviews on credit limits, and you give consent to this happening when you signed that credit agreement.

They inform you, via your statement, when they are changing your credit limit, and tell you what to do if you do not want the limit increase.

This is standard practice for credit cards, they will have given you notice of the impending increase on your statement, and you provided consent to this practice when you first signed that credit agreement, as it was there, in the Ts and Cs. Do you understand?

SeduLOUs

Nothing in the OP suggests the new balance is 'unaffordable' though.

saver861

avfc82 wrote: »

I remember when I said I wanted to close my account after I paid it off and the person on the phone said that they couldn't transfer me to the department that closes the account as they do not have the option on the phone and could not provide me with a number either. I would love to get the recording for that voice message does anyone know if they still hold voice records for calls still?

You are completely blinded by the facts it seems. They increased your credit limit and you spent it. You now have to pay it back.

You had all the options before spending it to ask them to revert it back or not spend the credit. As for the above, the one thing you can find easily is the telephone number to ring about your account.

If you went to Tescos and you buy a dozen eggs as part of your weekly shop. Then one week they cashier puts an extra two dozen eggs in and asks you to pay for them if you take them. Now most people I know would say, no thank you! Seems like you would pay for them take them home and eat them - then complaint to Tescos afterwards! That ain't how it works bro .....


Just so as I am clear. What exactly is it you want Barclays to do now that this situation has occurred? Put another way, if you feel they raised the limit 'without your consent' then do you feel they should now revert it back to what it was and wipe off the additional amount you have spent?

avfc82

saver861 wrote: »

You are completely blinded by the facts it seems. They increased your credit limit and you spent it. You now have to pay it back.

You had all the options before spending it to ask them to revert it back or not spend the credit. As for the above, the one thing you can find easily is the telephone number to ring about your account.

If you went to Tescos and you buy a dozen eggs as part of your weekly shop. Then one week they cashier puts an extra two dozen eggs in and asks you to pay for them if you take them. Now most people I know would say, no thank you! Seems like you would pay for them take them home and eat them - then complaint to Tescos afterwards! That ain't how it works bro .....


Just so as I am clear. What exactly is it you want Barclays to do now that this situation has occurred? Put another way, if you feel they raised the limit 'without your consent' then do you feel they should now revert it back to what it was and wipe off the additional amount you have spent?

Blinded by the facts!? what are you going on about you Banker! If there is ever a bully then you are it! Wish I never raised this question! All I want to know is why they increased it when they know farewell that if they did a credit check i.e. like they do with Overdraft then they know I should n't be given a Increase on the credit card! They just increase it without doing any checks there end! So what makes them decrease the credit? They must do checks then to decide this? And I am not looking for compensation just wanted to know why they would do this.

saver861

avfc82 wrote: »

They just increase it without doing any checks there end! So what makes them decrease the credit? They must do checks then to decide this? And I am not looking for compensation just wanted to know why they would do this.

Have you asked them? If not, I'd suggest you do and they will put their reasoning in writing to you if you request it.

That would seem the most appropriate action, i.e. get it from the horses mouth and then, if you remain unsatisfied, follow it up from there.