How to leave Vodafone at the end of a minimum term contract

husk

Hi all,

Please can you advise how to correctly give 30 days notice to Vodafone in order to successfully end ties with the company and not be charged a day over the minimum term (24 months in this case).

I have read that you have to send a dated letter to the Vodafone disconnections department by recorded mail, although Vodafone themselves say this is not necessary anymore I'm not sure I trust them to accept notice given over chat or email.

Do I have to give notice on exactly 30 days to the day, and if I send a letter do I just date it and send it before?

They appear to be very anal about these things so I would like to get it right and save myself some unneeded hassle.

Thanks

gjchester

Do you need to keep the number? If you do then its academic as you have little control over the porting cut over date.


Write them a letter asking for disconnection on a set date, sending it recorded, that's it.


I've never found Vodafone to be anal about written disconnections and prefer it in writing as they cannot say they never received it, that said I've also done it in calls with no problems, just ask for them to confirm it all in writing to you.


I suspect a lot of the problems are when people ask for a PAC code and give notice which cannot be done, and create confusion in their minds.

husk

Ok so the instances you described are what I find confusing.

You're saying if I request a PAC code then I shouldn't also give notice to terminate?

Which date then marks the termination date, is it the day of port or is the end of minimum term?

I don't want to incur charges for early termination if the port occurs before the end of minimum term.

Collabora

when you ask for your PAC code, this is your termination request as you have 30 days to use it, once you use your PAC with a new provider then this is your termination date. If you dont use your PAC code then you will just keep paying in normal way

wongataa

husk wrote: »

Ok so the instances you described are what I find confusing.

You're saying if I request a PAC code then I shouldn't also give notice to terminate?

Giving out a PAC will cancel any notice to terminate.

husk wrote: »

Which date then marks the termination date, is it the day of port or is the end of minimum term?

I don't want to incur charges for early termination if the port occurs before the end of minimum term.

The date of porting is the termination date. If you don't want any early termination issues you will have to port after the minimum term has been reached.

chanz4

never had an issue terminating with them, some do like most companys

Collabora

i think also some people will get confused with the different dates. i am will EE and have 3 dates

CONTRACT END DATE: 22 Nov 2015
UPGRADE DATE: 08 Oct 2015
EARLY UPGRADE DATE: 23 May 2014

DCFC79

Collabora wrote: »

i think also some people will get confused with the different dates. i am will EE and have 3 dates

CONTRACT END DATE: 22 Nov 2015
UPGRADE DATE: 08 Oct 2015
EARLY UPGRADE DATE: 23 May 2014

The date to go on is the contract end date is it not ?

Collabora

DCFC79 wrote: »

The date to go on is the contract end date is it not ?

not with EE for some reason, i was in the shop a few weeks back getting a new phone and this other couple were arguing as they cancelled 30 days before the CE date, but it was never cancelled, as they needed to inform EE on the upgrade date that they would be cancelling at end of contract

husk

So basically there isn't a way to port out before the end of the minimum term without incuring charges, and i'm forced to port out after and pay Vodafone's undiscounted rate for however many days until the port occurs.

How will I have confirmation that my account has been closed?

I've definitely read reports where customers were being billed even after porting out as the account wasn't properly terminated.

Collabora

husk wrote: »

So basically there isn't a way to port out before the end of the minimum term without incuring charges, and i'm forced to port out after and pay Vodafone's undiscounted rate for however many days until the port occurs.

How will I have confirmation that my account has been closed?

I've definitely read reports where customers were being billed even after porting out as the account wasn't properly terminated.

Exactly, with any provider you need to see out the whole of the contract or pay the fees to cancel early