City Link in Administration

jjlandlord

Barny1979 wrote: »

In defence of the driver, he may have just found out he was going to lose his job.

That's no defence and no excuse.

frugal_mike

I was actually going to post in praise/vents/warnings about a terrible experience I had with Citylink recently. An item I ordered never arrived, and when I contacted the company it seems Citylink had made 3 attempts to deliver and were now returning the item. On none of those 3 attempts did they put a delivery slip through the door so we couldn't arrange for someone to be in or pick up from the depot.

The company arranged for a fourth delivery attempt. Still no delivery slip. We had to get the company to give us a code for the parcel so we could collect it from the depot.

I'm not convinced any attempt was actually made to deliver it.

mro85

jjlandlord wrote: »

That's no defence and no excuse.

Totally agree, telling someone, in particular a customer to shut their f'ing mouth and shut the f up is never acceptable.

When I asked the driver that I couldn't sign and if he could take to the correct site he just said 'I ll just card them if you don't take the stock.'

Even pre administration the drivers are aggressive and rude - not a way to retain contracts.

Nodding_Donkey

Barny1979 wrote: »

In defence of the driver, he may have just found out he was going to lose his job.

I very much doubt he had just found out. What sort of moron would carry on delivering knowing they were doing it for nothing.

There is no way CL would have wanted the drivers to find out on a working day thereby giving them the opportunity to hold a van load of parcels to ransom.

mro85 wrote: »

When I asked the driver that I couldn't sign and if he could take to the correct site he just said 'I ll just card them if you don't take the stock.'

You can hardly expect any parcel delivery driver to go to one place for a signature and then deliver somewhere else.

arcon5

Nodding_Donkey wrote: »

You can hardly expect any parcel delivery driver to go to one place for a signature and then deliver somewhere else.

You can expect the driver to deliver to whatever address is on the label! IE the other site

bazster

Harreeson wrote: »

Zzzzzz

City Link were nothing but efficient and faultless in the years we used them.

Their are always far more satisfied customers than those banging on like the majority of posters here who probably went for the cheapest option possible.

What you don't know is how many recipients were screwed around by CityLink, couldn't be bothered to complain and simply took their custom elsewhere in future.

I once had a non-delivery from CityLink and when I 'phoned them they said, "oh, it's here, we forgot to put it on the van". So I said "I'm going away for a few days tomorrow so you can't deliver 'til next week now". So they said "can't do that, got to send it back after five days". Me: "So, because of your incompetence, a parcel you haven't even attempted to deliver is gonna get sent all the way back to the other end of the country?". Them: "Yeah, that's right".

And since then I refuse to buy from anyone who says they use CityLink. Worst courier company of them all, good riddance.

Nodding_Donkey

arcon5 wrote: »

You can expect the driver to deliver to whatever address is on the label! IE the other site

Absolutely, and he needs a signature from that address

bris

Well all you haters should be ashamed. For all the millions of parcels there is a few that don't end well, name a courier company that hasn't had the same problems.


Same with the drivers 1 or 2 bad apples doesn't make the whole barrel rotten.


Bottom line is thousands of good people are now facing the new year with an uncertain future, worried for their family's and home. Hope you lot are smug enough to be sure it doesn't happen to you.

mro85

Nodding_Donkey wrote: »

Absolutely, and he needs a signature from that address

Yep I only signed for the parcels for my site not the other.

It's sad when people lose their jobs in particular at this time of the year.

However I doubt he knew, the driver has been an @rseh@le for weeks.
If you don't like people don't work in a customer facing role (well he won't be for long from the looks of it!)

wiogs

bris wrote: »

Well all you haters should be ashamed. For all the millions of parcels there is a few that don't end well, name a courier company that hasn't had the same problems.


Same with the drivers 1 or 2 bad apples doesn't make the whole barrel rotten.


Bottom line is thousands of good people are now facing the new year with an uncertain future, worried for their family's and home. Hope you lot are smug enough to be sure it doesn't happen to you.

An inefficient poorly run dishonest company doesn't deserve to survive.

Nothing to do with "1 or 2 bad apples"