Sent refurbished item to replace faulty itme

ThumbRemote

frugal_mike wrote: »

I may be completely wrong with this, but i would intuitively expect a 1 year old device to be more likely to last its intended lifespan than a brand new one (of the same make). If it lasts a year then it is probably less likely that it has a serious inherent fault than a brand new device.

However, being given a reconditioned unit means it's one that already has failed - so you know it's already had an inherent fault.

I'd have no idea what the likelihood is of a reconditioned item failing compared to a brand new item though.

ThumbRemote

krisdorey wrote: »

Umm the 3 and 5 year failure statistics would mean you'd be better off with a 1 year old Hitachi refurb then a new Seagate.

Surely comparing different models is like comparing apples and oranges. The only fair comparison is would you be better with a brand new Hitachi or a 1 year old Hitachi? As that's more like what you'd get for a reconditioned replacement.

Money-Saving-King

ThumbRemote wrote: »

However, being given a reconditioned unit means it's one that already has failed - so you know it's already had an inherent fault.

But then it's been fixed. And probably less likely to fail than a brand new one as the problem would be fixed by hand rather than mass production machines that make many things to start with.

I quite frequently buy reconditioned items from Amazon or eBay and I get the same lifespan as if I bought new. Basically nothing I've bought in that state over the years so far has gone wrong.

gik

ThumbRemote wrote: »

However, being given a reconditioned unit means it's one that already has failed - so you know it's already had an inherent fault.

I'd have no idea what the likelihood is of a reconditioned item failing compared to a brand new item though.

Nope...a reconditioned unit can be a perfect working unit that has been returned under a consumers rights...you know this so what point are you trying and failing to make here?

frugal_mike

ThumbRemote wrote: »

However, being given a reconditioned unit means it's one that already has failed - so you know it's already had an inherent fault.

I'd have no idea what the likelihood is of a reconditioned item failing compared to a brand new item though.

In the example we were given it wasn't the hard drive that failed. Zandoni was complaining about a working hard drive being replaced with a slightly older working hard drive due to an unrelated fault.