Sent refurbished item to replace faulty itme

mandybentley

I was bought a kindle as a present and within the 12 months warranty the battery stopped charging so I could use it. Amazon replaced it but replaced it with an item marked refurbished. When I questioned them they said they were items returned by other customers and probably hadn't been used. Are they allowed to do this? I would have thought is should have been a new replacement.

powerful_Rogue

mandybentley wrote: »

I was bought a kindle as a present and within the 12 months warranty the battery stopped charging so I could use it. Amazon replaced it but replaced it with an item marked refurbished. When I questioned them they said they were items returned by other customers and probably hadn't been used. Are they allowed to do this? I would have thought is should have been a new replacement.

Perfectly acceptable. They have basically replaced a used device with another used device.

Your product will be refurbished and then sent to someone else that has a faulty item.

visidigi

And you do not get a new warranty period with the replacement, you are still using up and entitled only to the original 12 month warranty.

And yes, they are allowed to do that and replace a used device with a refurbished model.

Zandoni

I really hate this but it's legal and happening more and more.

frugal_mike

Why do you hate it? If you take on goods that are half way through their expected lifetime should they be replaced with goods that are brand new? As long as the new goods are of sufficient quality to last out the remaining lifetime that the original should have lasted I don't see the problem.

Obviously this only applies for goods where it is acceptable to have something someone else has used. A refurbished toothbrush would be going a bit far.

Zandoni

frugal_mike wrote: »

Why do you hate it? If you take on goods that are half way through their expected lifetime should they be replaced with goods that are brand new? As long as the new goods are of sufficient quality to last out the remaining lifetime that the original should have lasted I don't see the problem.

Obviously this only applies for goods where it is acceptable to have something someone else has used. A refurbished toothbrush would be going a bit far.

I hate it because I look after my belongings and I don't like them being replaced with goods that have second hand parts in them.
Things shouldn't go wrong during the warranty period, if they do it's fairer to replace them with a new item.

Zandoni

Money-Saving-King wrote: »

This is why so so commonly see in law the phrase "what a reasonable person" would expect.

Wow, that's why they say that, you're so clever.

bod1467

Here we go again ...

It's Xmas - can you two not just leave it for a few days?

Zandoni

bod1467 wrote: »

Here we go again ...

It's Xmas - can you two not just leave it for a few days?

He started it, dad

visidigi

Zandoni wrote: »

I hate it because I look after my belongings and I don't like them being replaced with goods that have second hand parts in them.
Things shouldn't go wrong during the warranty period, if they do it's fairer to replace them with a new item.

If only you knew how many of your 'new' products had 'second hand' parts after failing the initial QC checks.

If it looks as good as new has the same warranty length then there really is no reason to hate it.

In fact, environmentally refurbished products are a good thing.

shaun_from_Africa

Zandoni wrote: »

I hate it because I look after my belongings and I don't like them being replaced with goods that have second hand parts in them.
Things shouldn't go wrong during the warranty period, if they do it's fairer to replace them with a new item.

"Things shouldn't go wrong during the warranty period"

How would you suggest this is avoided?
No manufactured item can ever be guaranteed not to fail and even top of the range, totally hand built goods made with top quality components still fail occasionally so what chance is there for mass market, low priced consumer electronics. (And in relative terms, most electronic goods are far cheaper now than they have ever been).

In an ideal world goods that fail should be replaced with new items and all goods should be built to such a high standard that failures are very rare but these changes will result in goods costing far more than they do now.