fullfilled by amazon prime

keyser666

I would keep it and let them enter into litigation with the owner of the software or Amazon, not your issue

Nodding_Donkey

From the Sky news link:
The software is designed to keep businesses competitive by automatically repricing items of stock so they are cheaper than others in the digital market.

Isn't that doomed to failure from the get go? If two sellers sell the same product on Amazon using this software then there is only one way for the price to go.

SnowTiger

Nodding_Donkey wrote: »

From the Sky news link:
The software is designed to keep businesses competitive by automatically repricing items of stock so they are cheaper than others in the digital market.

Isn't that doomed to failure from the get go? If two sellers sell the same product on Amazon using this software then there is only one way for the price to go.

I would expect it to have an option to set a lower limit.

This whole things seems to have been caused by an Amazon problem. Sellers should seek compensation from them.

Colin2511

As someone who uses Amazon FBA (but not any 3rd party repricing tool)


- the items are dispatched automatically from Amazon- the retailer could not stop this -however the retailer COULD have manually changed the price back up to a higher price once noticed,


I think the tone of the email is quite disgraceful, even though I appreciate the retailers may be devastated at this loss, - This is not the way to talk to any customer, and especially when you are asking for a favour


They cannot charge the customer extra money - there is no facility for that on Amazon - and would be illegal since the customer paid the price that was shown


if the customer requests a return - once received, then Amazon will charge the retailer the cost of the return , and only put items back into stock that are sellable, if the item is opened / package damaged the retailer will then either have to pay for the item to be disposed of, or posted back to the retailers own warehouse,


this looks like a fault of the repricing tool - not Amazon - the retailer sets their price they want to sell at (or the tool does), so not sure how keen Amazon will be to give free returns to retailers etc,

visidigi

MEMBER02 wrote: »

Advice needed please,i bought some items off amazon this morning at what i thought was a promotion/bargain or a possible misprice

Oh come on, you bought items at 1p.

You knew exactly what it was. It was all over HUKD, people listing mattresses for a penny and all sorts.

In saying that they have no comeback, just depends if you want to take advantage of a small business trying to make ends meet.

doverswot

SnowTiger wrote: »

I would expect it to have an option to set a lower limit.

This whole things seems to have been caused by an Amazon problem. Sellers should seek compensation from them.

The SkyNews article states that it was a problem with a 3rd party application, RepriceExpress (http://www.repricerexpress.com/) which I suspect means this is nothing to do with Amazon. The RepriceExpress T&C's state that their liability is limited to a maximum of 12 months licence cost, which would be between £360 and £840, providing little compensation if their software was the cause of this significant loss.

soolin

That is going to be an Interesting piece of litigation if as the article suggests it was a third party programme, not the seller or Amazon's error.

I only ever sold books and small items on amazon and in the few categories I used it was possible even a few years back to set up with a piece of software to automatically undercut other sellers. Unfortunately this could be manipulated by other sellers who could watch their competitors and if they had an expensive book listed list one themselves for a stupidly low amount. The competitors software would then reprice their own book at 1p less at which point it could be bought, and their own copy de listed.

Nodding_Donkey

I'm just fed up I didn't hear about this sooner and pick up some nice 1p bargains

sinizterguy

I don't think the business can follow through on any of their implied threats except to go bust.

unholyangel

visidigi wrote: »

Oh come on, you bought items at 1p.

You knew exactly what it was. It was all over HUKD, people listing mattresses for a penny and all sorts.

In saying that they have no comeback, just depends if you want to take advantage of a small business trying to make ends meet.

They could take them to court - and they'd win (think the case thats relevant is hartog v colins & shields - or it may be shields & colins in which the judgement said " I have seen the witnesses and heard them, and in this case can form no other view than that there was an accident. The offer was wrongly expressed, and the defendants by their evidence, and by the correspondence, have satisfied me that the plaintiff could not reasonably have supposed that that offer contained the offerers' real intention. Indeed, I am satisfied to the contrary. That means that there must be judgment for the defendants.")

Of course whether they'd be able to afford legal action or not is another matter.