amazon prime help

jimboo1212

No, I have to pay the full amount to receive my membership again , despite the fact Amazon cut it short for reasons unknown .

suicidebob

£79-£54 = £25

You get another 12 months of Prime.

You win.

The end.

Oh wait.

You want compensation as well.

jimboo1212

Hintza wrote: »

So to be clear (time line)


Amazon took £79 for a new Prime membership
Amazon refunded that £79.
Amazon also refunded original membership fee of £54 (Jan 2014)

Amazon now want £79 to reinstate a new Prime membership.

So in effect you have had Prime free since Jan 2014?

To be clear . Amazon cancelled the prime membership , took £79.00 from my bank account.


Amazon said they realised their mistake and refunded the £79.00 and the original £54.00 paid in Jan.


Amazon insist the only way to sort it out is to re-start and recharge me to activate the agreement we had for a years membership of prime.


I have not had free prime as such , the reasom being that I should have had prime for a limited period of one year.


If you complain to Amazon about poor service (late delivery , etc ) they will often extend the membership for a month. I have had this happen 3 times.


I asked where my package was. I didn't ask to cancel my membership , I didn't ask for the £54.00 to be returned either. Amazon had no right cancelling our contract and no right to charge me for new membership either.


It seems to me that many of you think I am lucky or 'quids in'. How many contracts do you sign , happy in the knowledge that a years contract can be terminated following a mistake ? If this had happened a month or three months or 11 months and two days into the contract , then Amazon will not admit they stopped the prime they will ,however , insist you pay for another years subscription irrespective of the part they played.

suicidebob

You're getting boring, OP.

jimboo1212

suicidebob wrote: »

£79-£54 = £25

You get another 12 months of Prime.

You win.

The end.

Oh wait.

You want compensation as well.

Bob with respect you have not understood. Would you be happy if you asked where your package was and then found out you had lost your membership ? I offered Amazon the opportunity to keep the £54.00 , they want £79.00 instead. If you think having a contract terminated 5 months early and having to sign a new contract for £79.00 after not receiving your prime service you paid for is 'winning' then I don't know what you think losing is.


All I want is my prime contract honoured. Amazon cancelled the contract instead of extending it.

jimboo1212

suicidebob wrote: »

You're getting boring, OP.

Thanks Bob , very helpful. I hope when you need advice and I know the answer I can help you out without adding comments that are unnecessary. No need to contribute any more , thanks for your input

suicidebob

jimboo1212 wrote: »

Bob with respect you have not understood. Would you be happy if you asked where your package was and then found out you had lost your membership ? I offered Amazon the opportunity to keep the £54.00 , they want £79.00 instead. If you think having a contract terminated 5 months early and having to sign a new contract for £79.00 after not receiving your prime service you paid for is 'winning' then I don't know what you think losing is.


All I want is my prime contract honoured. Amazon cancelled the contract instead of extending it.

I do understand. You need to pay just £25.00 for another full year of Amazon Prime.

I feel sorry for you. I think you have other issues in your life that you are neglecting because of this.

Issue court proceedings.

custardy

jimboo1212 wrote: »

Bob with respect you have not understood. Would you be happy if you asked where your package was and then found out you had lost your membership ? I offered Amazon the opportunity to keep the £54.00 , they want £79.00 instead. If you think having a contract terminated 5 months early and having to sign a new contract for £79.00 after not receiving your prime service you paid for is 'winning' then I don't know what you think losing is.


All I want is my prime contract honoured. Amazon cancelled the contract instead of extending it.

You paid £54 in January.
It is now December.
so lets call it 10 months depending on the dates. You have had your £54 refunded with 2 months to go.
You pay £79 now and get an 'extra' 10 months for £25.

suicidebob

He's got 2 months to rack up £54 in delivery costs, and he'll still break even.

He also seems to be wanting a refund to the free Prime Amazon has already given him.

jimboo1212

And lose 5 months of a contract terminated for no reason . If the same scenario happened two weeks into the new deal then I would be charged £79.00 to have it re-instated.