ASDA Disgraceful behavior in store

somethingcorporate

Letter = TL;DR, I am sure Asda will think the same.

Well within their rights to turf you out and glad they did, evidently you tried to throw your weight around and got what you deserved.

Kernow666

OP is the sort of customer i dread when i am working instore

have to deal with at least one a week

MoneyMate

almooney wrote: »

Well Toady i was shopping in asda with my beloved,

We were doing the usual shop and then i spotted beef on offer at half price, the maximum amount per customer is 6 pieces so my wife picked up 6 and i picked up 2 then proceeded to the checkout,

Woman on the checkout ran all the wifes shopping through and she paid, she then looks at me with the 2 pieces of beef and says i cannot sell those to you, i say why on earth not?
because the lady you were with brought 6, i say but she is a customer and i am a customer,, so i ask for the manager,
here is a letter i have just emailed to ASDA, as its such a long one i couldnt write it all again i though better paste and copy here as i will also be pasting the responce ,

Please let me know what you think! as when i called the 0800 asda number i was told 6 pieces PER PERSON PER DAY! but i was not allowed to buy any!

Discusting from asda

heres the letter

Dear Sir/Madam,

I am writing this letter to you as today i was treated very embarrassingly and completely unfairly in your XXXXX store in XXXXX,
At 2.55 pm
I was shopping alongside my wife and saw your deal on beef, my wife picked up 6 pieces which is the customer limit, i picked up 2 pieces, we got the rest of our shopping and proceeded to the checkout,
When at the check out the lady on the till said that the limit for beef was 6 per customer, i pointed out the fact my wife was a customer and so was i, my wife payed for her shopping and left the store,
i was left standing with 2 pieces of beef on the checkout which the woman refused to sell me,
I asked to speak to the manager of the store, the security officer was then called over by another lady,
I then explained that 2 people are 2 customers as your staff did not seem to comprehend the situation, also i could quite easily have gone to the self service check out and not had this problem.

Well the manager approached me and was quite rude and insisted that the person which she did not know was my wife and already left the store was a joint customer along with myself and we were not entitled to buy the 2 pieces of beef i had.

So i was refused to be able to buy the beef, I was then told by your security guard to leave the store,
Now this was in front of a lot of people and very very embarrassing and most rude indeed.

on leaving the store i immediately called 08009520101 at 3.09pm and explained to a lady called susan on the phone what had just happened to myself.

She made it quite clear that 1 person is a customer as i was , she spoke to the manager at the XXXXX store and came back with a little bit of a different scenario which the manager had told her which was that i had attempted to buy 8 pieces of the beef,

this was completely untrue, it was completely clear to the manager of the store that i was buying 2 pieces and my wife had brought 6 ,

after a 22 minute telephone conversation i asked to speak to a manager on the telephone and Susan said that i would have to call the lowestoft store again , but Susan had already told me that the manager would not speak to me again so i was a little bewildered?

So i called back and spoke to the manager and asked why she had given a different version of events, ie me trying to buy 8 pieces of this beef when i was clearly only trying to purchase 2, then came to the conclusion that she was still correct and then i asked if it was now ok and i could go back and buy the 2 pieces of beef,
her response was "no and i dont want you back in this store again" so has she now added salt to the already distasteful saga by actually banning me from my local store because she dislikes my attitude?

I am absolutely disgraced by your staffs behavior today and i suggest you inform them of their duty to customers and that EVERY person is a customer! I am one my wife is another!

Also I will be making this public knowledge on every consumer forum on the internet what has happened and i will be publishing your response.

i have been shopping in ASDA store for a long long time and now will be taking my custom elsewhere unless you can give me good reason not to.

For now i await your response.
Sincerely
XXXXXXXXX

Totally agree I would have done exactly the same Disgusting From ASDA. NOT AN ASDA PRICE OBVIOUSLY :beer:

RuthnJasper

What a wonderful place the world would be if all we had to worry about was not being able to sneak 8 (8!!) pieces of beef past the Asda checkout bod...

I think it was a perfectly fair thing for Asda to have done. If I was trying to feed a family on a budget and thought that some nice beef was on offer, so that, oh goody - we can have roast beef for a treat this Sunday - only to find that Mr. Angry and his wife had taken 8 lots for themselves and leaving none behind I would have been very saddened.

Yet again - "solutions to problems that don't exist"... OP's ire would be better channelled in a more sensible direction. Helping with a donation or his time for a Christmas dinner at the local homeless shelter, perhaps?

hgotsparkle

Don't you know to use different checkouts if theres 2 of you purchasing a restricted item?
Like with medicine, you can only buy 2 at a time but in my mums house they can get through more than 5 boxes of Nurofen back pain in a week, so if my and my mum go shopping, she sticks 2 boxes in with my shopping and we pay at different tills. Job done.

antrobus

almooney wrote: »

...also i could quite easily have gone to the self service check out and not had this problem.....

That would be it.:)

Happened to me once when I went to M&S to buy some half price chickens. Stuck 4 in the trolley, checkout operator said there was a limit of 2 per customer. I said fine, paid for the 2. Went back in again and snuck another 2 through self service. It's not difficult.

What would be real stupid would be turning the whole thing into a major drama and getting yourself banned from the store.:)

pollypenny

Since1981 wrote: »

What I think is that you are incredibly greedy. How much beef can you possibly need.

This came to my mind.


OP, do you run a pub, cafe or restaurant by any Chance? :cool:

Exile_geordie

Wont somebody PLEASE think of the children?

lulu_92

Exile_geordie wrote: »

Wont somebody PLEASE think of the children?

Now all I can think of is this:

wealdroam

almooney wrote: »

...i am sure they did not like the fact i was basically explaining 2+2=4, ie the customer i be 1, my wife be another.

How do you get four out of that?

I be 1, my wife be another = 1 + 1 = 2.

Are those numbers too big? Back to school I think, Mr Al Mooney.