ASDA cancelled delivery without any notice (New member here)

Robin9

Thankyou Visigig.

Never experienced this with ASDA - I always pay with CC rather than DC

lilfoohk

Robin9 wrote: »

Thankyou Visigig.

Never experienced this with ASDA - I always pay with CC rather than DC

Rich chap

Anyway in the end I got the bank letter stating the credit is authorised, upon my presentation of evidence and insistence ASDA offered 5 pounds of compensation. (ASDA refused to compensate at first)

I took 6 pounds in the end because I took the metrolink there on the first and second day, and 6 GBP is what two return tickets from Manchester City Centre to ASDA Eastside costs.

Well, at least justice is served.

halibut2209

And hopefully ASDA have lost a customer

visidigi

lilfoohk wrote: »

Rich chap

Anyway in the end I got the bank letter stating the credit is authorised, upon my presentation of evidence and insistence ASDA offered 5 pounds of compensation. (ASDA refused to compensate at first)

I took 6 pounds in the end because I took the metrolink there on the first and second day, and 6 GBP is what two return tickets from Manchester City Centre to ASDA Eastside costs.

Well, at least justice is served.

So I take it the authorisations were to blame?

peachyprice

lilfoohk wrote: »

Rich chap

Anyway in the end I got the bank letter stating the credit is authorised, upon my presentation of evidence and insistence ASDA offered 5 pounds of compensation. (ASDA refused to compensate at first)

I took 6 pounds in the end because I took the metrolink there on the first and second day, and 6 GBP is what two return tickets from Manchester City Centre to ASDA Eastside costs.

Well, at least justice is served.

And never use them again.

They did the same to me, just the once. Now if I need online groceries I will only use Sainsbury's/Tesco/Waitrose.

Morglin

Asda can be pretty abrupt with their ordering system - I ordered from them, paid by CC, and then got a text saying it had been cancelled, an hour before it was due.

I phoned them, got told the CC were running a random security check (?) so they had just cancelled it.....phoned the CC company, as there was plenty of limit left, and they said all it had needed was a phone call from Asda to confirm address etc., as they were doing routine checks.

Phoned ASDA to find out why they couldn't have phoned them or me, instead of just cancelling. and was just told it was procedures, unlike all the other supermarkets.

Won't be using them again lol

Lin

nanna15

I cancelled my order with Asda 7 - 10 days before it was due for deliveryt. On day of delivery I received an email from them informing me order was on way, I contacted them to inform them that order was cancelled, and not to send delivery. ALSO TO RETURN MY MONEY WHICH THEY TOOK FROM MY ACCOUNT THAT MORNING B4 DELIVERY DUE.

lo and behold Delivery arrived which I refused and never signed for. did all the things I had too ie, contact costumer help, contacted bank.... who gave me the Auth Code ........rang store, who were adament no monies were taken from my account, I beg to differ, terrible attitude from girl on phone.

Have to wait 5 - 10 days before i get money back.

If I went into asda and took goods off shelf and walked out door not paying thats STEALING but according to them they are allowed
to remove my money, but thats not STEALING :mad::mad::mad::mad::mad: