ASDA cancelled delivery without any notice (New member here)

Robin9

ASDA should explain why your order was cancelled.

Has the payment actually appeared on your CC statement and if so is there also a balancing credit ?

wealdroam

lilfoohk wrote: »

Is it wrong for me to expect them to explain why they cancelled the order and compensate me a bit?

Did you ask them for an explanation?
Compensation for what? What are your losses?

lilfoohk wrote: »

If ASDA can do this like 6-8 hours before delivery and doesn't give a xxxx about it like cancelling order is a part of their life, I guess I have to change my supermarket, any suggestions?

You could try Tesco, Lidl, Aldi, Morrisons, Sainsburys, Coop or Waitrose.

lilfoohk wrote: »

And should I bring about further actions like complaining to ombudsman?

Which ombudsman did you have in mind?

lilfoohk wrote: »

In Hong Kong these things hardly happens (Aussie living in Hong Kong for 20+ years)

How is that relevant?

powerful_Rogue

Did you ask Asda why it was cancelled?

lilfoohk

wealdroam wrote: »

Did you ask them for an explanation?
Compensation for what? What are your losses?


You could try Tesco, Lidl, Aldi, Morrisons, Sainsburys, Coop or Waitrose.


Which ombudsman did you have in mind?


How is that relevant?

Well that night I was waiting 8-10 and starving (Couldn't go out and pick up dinner nor cook as food ran out) until I realise the delivery wasn't here, didn't have time to pick up grocery on Sunday

They didn't bother to give an explanation, they are just rude, how can you cancel delivery 6-8 hours before, and not sending me the email to tell me, whereas when they are delivering the confirmation email was quick.

I am looking for recommendations of ombudsman.

Well, just saying, I used to think brits are nice people but not quite now :P

visidigi

lilfoohk wrote: »

Well that night I was waiting 8-10 and starving (Couldn't go out and pick up dinner nor cook as food ran out) until I realise the delivery wasn't here, didn't have time to pick up grocery on Sunday

They didn't bother to give an explanation, they are just rude, how can you cancel delivery 6-8 hours before, and not sending me the email to tell me, whereas when they are delivering the confirmation email was quick.

I am looking for recommendations of ombudsman.

Well, just saying, I used to think brits are nice people but not quite now :P

Rather than pulling the nationality card can you just answer the question.

What did ASDA give as a reason for cancelling.

Please answer it.

Master_Blaster

lilfoohk wrote: »

Well that night I was waiting 8-10 and starving (Couldn't go out and pick up dinner nor cook as food ran out) until I realise the delivery wasn't here, didn't have time to pick up grocery on Sunday

They didn't bother to give an explanation, they are just rude, how can you cancel delivery 6-8 hours before, and not sending me the email to tell me, whereas when they are delivering the confirmation email was quick.

I am looking for recommendations of ombudsman.

Well, just saying, I used to think brits are nice people but not quite now :P

Asda is owned by the Americans.

sheramber

visidigi wrote: »

Rather than pulling the nationality card can you just answer the question.

What did ASDA give as a reason for cancelling.

Please answer it.

see post 9 and post 15

no explanation was given

wealdroam

Asda told you:

"You would need to get a fax number and a authorization code from your bank. We will then fax them to advise the order was cancelled and they will have to make the funds available on your card."

Have you done that?

visidigi

sheramber wrote: »

see post 9 and post 15

no explanation was given

No as in, go back and ask them - escalate it if necessary - but to come in the internet and start throwing round nationalities being a reason is just plain rude.

If there's not escalation back what's the purpose of this thread now.

powerful_Rogue

lilfoohk wrote: »

Well that night I was waiting 8-10 and starving (Couldn't go out and pick up dinner nor cook as food ran out) until I realise the delivery wasn't here, didn't have time to pick up grocery on Sunday

They didn't bother to give an explanation, they are just rude, how can you cancel delivery 6-8 hours before, and not sending me the email to tell me, whereas when they are delivering the confirmation email was quick.

I am looking for recommendations of ombudsman.

Well, just saying, I used to think brits are nice people but not quite now :P

Was you waiting 8am till 10am, or 8am to 10pm or 8pm till 10pm.

Also, how did you find out the delivery was cancelled 12 hours (1st post) or 6-8 hours (quoted post)?

Im also finding out hard to believe that Asda did not tell you the reason for the order being cancelled when you phoned them.