Affected by poor mobile phone signal?

Baileysmum

I currently have a contract with o2 and used to get signal more or less anywhere. My husband left o2 over a year ago and has an unlimited sim with virgin and I am astounded that he gets service everywhere.

I have continually complained to o2 that my data coverage is almost non existent and when i've been away in my caravan i regularly have no service whilst my husband enjoys full use of his services.

Our regular weekend away is at East Fortune just outside Haddington and he gets full coverage yet I get no internet at all and texts are a hit or a miss. Even when we go to North Berwick on the Saturday I get no internet and limited texts whilst he enjoys full service.

O2 are not interested and continue to hold me to a contract without providing me with the services I pay for. If Virgin can do it I fail to understand why o2 once the market leader cannot.

stub58

Hi we have a lot of problems in and around the Ilkley area of West Yorkshire. It's on T-Mobile and Orange not sure about others but I'd guess they have similar problems. I've just bought a twin sim phone to see if this will help combat the problem. It's strange I can get incoming texts and calls but struggle to make anything out going, we need help!!!!!

modgirl

I live in Arrochar....G83 7AD postcode and my signal just does not happen and it is so frustrating I also have terrible television signal ...no freeview all I do is argue for my right to have telecommunications with the outside world .....quite shocking that this is 2014 and we don't get what we pay for...

840inSussex

I only live 5 miles from Gatwick Airport. Mobile has always been rubbish. O2 is the best, but very marginal. Useless indoors, sometimes possible outside, but no hope of internet access, even calls cut off at least half the time. O2 say coverage is "good" here. Well they want to come and try it! Vodaphone is poor also, EE is totally useless, even though they promised the earth when I asked. When I complained, they could not even bother to call me.
The suggested Femtocell solution is all very well, but O2 do not have these - their answer is they spend their money on improving their network, not on local solutions. As far as I can see, the app solutions to use your broadband then use the Ts & Cs of your phone line, so if you have a home line package, then you get your calls free. Great, but no landline packages give you free calls to mobiles, so that is NOT a good solution. All of my neighbours are in the same boat, we really believe that it will never change here. None of the networks work even tolerably well, so switching to another one just does not cut it.

patricia_elizabeth

I move around a fair bit ,but am now based in Lancashire for a few months and the mobile coverage is terrible for O2 and Tesco,I have a deal with O2 that is a cheap way to call my kid in OZ so can't change, but where we are now I have to stand on the roof of my boat to talk to anyone! and still get cut off.The only good thing about it is I save money,but the bad reception doesn't seem to stop O2's annoying sales staff calling me and asking me to upgrade! they seem to have no trouble,why?

prestel

I live on the Isle of Wight. Voice is a struggle across most networks. If your on 3 dont even bother. If we live near Ryde we can pick up a 3G signal from Portsmouth.Masts regularly go down and it takes days for someone to come and fix them.

nickupnorth

I get very poor coverage (all networks) at home in Inverness. Half the street is in a dead spot. Call signal drops out, texts take a long time to send, internet access is intermittent and slow.
Was with Vodafone for mobile internet but it was patchy, so went to 3 but after a dongle upgrade their signal became pretty much useless and their customer service was pants so I ended up getting landline broadband. For calls I went to T Mobile. I had a good value contract and although internet could be a bit dodgy, it was ok til they became EE. Phone and internet signal seems noticeably worse now.

I also have problems with signal at my usual base for work (just South of Inverness on the A9). O2 is worst, and is the carrier which has been chosen by our head office IT folks who can actually get a useable signal where they are based. Call signal for other networks is ok unless weather is bad. EE internet is intermittent.

I drive all over the Highlands during the working week and huge tracts of the trunk road network (A9, A95, A96, A941, A82, A86, A87, A835, A836, A837, A831) have very poor coverage for calls. In some sections there is no coverage, no matter what network, but in other areas the option to use local roaming would really help as the strongest signal carrier varies as you travel around.

Why not implement all of the possible solutions to give the biggest possible improvement. I am sick of paying for minutes and internet that I cannot use due to the poor coverage in this part of the country.

ineczka71

Where I live, we don't get any network coverage. No Orange, no Vodafone, no EE ... The only signal we can pick up is O2 - and even that hardly. When my phone is on the windowsill in the kitchen, I can just about get a text message. I can only send one if I do it without picking up the phone.
Someone might think we live somewhere in the middle of nowhere. But the truth is I can get to Westminster in less than an hour. And yet feel like I live in Dark Ages.

danglestoes

I have intermittent reception/signal in Greenhithe DA9 with Tesco (using O2) which was acceptable until around 6 mths ago and have no idea what happened to change this. Upon complaining to Tesco they said I am in a "brown spot", how come I didnt live in one of those up until 6 mths ago? Well they instantly agreed to credit me £10 and said they will ask their Engineers to look at the problem, funny thing is 24 hrs later my reception/signal suddenly went back to the acceptable it had been before, what did they do, flick a switch? I still occasionally get dropped calls and failed texts, so its not perfect, but on reading the posts on here, it appears that there is not such thing as perfect mobile reception/signal :j

takman

840inSussex wrote: »

I only live 5 miles from Gatwick Airport. Mobile has always been rubbish. O2 is the best, but very marginal. Useless indoors, sometimes possible outside, but no hope of internet access, even calls cut off at least half the time. O2 say coverage is "good" here. Well they want to come and try it! Vodaphone is poor also, EE is totally useless, even though they promised the earth when I asked. When I complained, they could not even bother to call me.
The suggested Femtocell solution is all very well, but O2 do not have these - their answer is they spend their money on improving their network, not on local solutions. As far as I can see, the app solutions to use your broadband then use the Ts & Cs of your phone line, so if you have a home line package, then you get your calls free. Great, but no landline packages give you free calls to mobiles, so that is NOT a good solution. All of my neighbours are in the same boat, we really believe that it will never change here. None of the networks work even tolerably well, so switching to another one just does not cut it.

No that's isn't correct. The mobile app let's you use your mobile phone network through a broadband router so you use the minutes and texts included in you mobile contract. There is no possible way that you can be charged any money from your landline provider for this service. I use an app regularily when visiting rural friends.