Affected by poor mobile phone signal?

JayWalker

As a disabled person who may need to make an emergency call, I carry two mobile phones on different networks. One on EE (contract) and one on Vodafone (PAYG). I mainly use the EE one, but sometimes there's a problem on any network, so I like to have the backup. A local EE site was unreliable (!) for weeks recently so I was glad to have both.


I live in South-ish Wales, near the Heads of the Valleys.

strangel

I live in South Shields NE34 and with virgin. There signal is terrible in the house. Move the phone 2 inches and the phone drops from 4 bars to no signal!!!
Good signal if you sit on your bed tho. This isnt just my problem tho but loads of people who are on virgin in this area are the same.
Only reason that I stay with them is I have a brilliant priced sim only and it works well out side other wise I would be away.

tiggerse9

We recently moved from O2 to VF as the O2 signal quality had been getting worse. VF confirmed that in our area we had strong 4G coverage as well as 3G.

Delighted at teh prospect of being able to use 4G, signed up for two new contracts and shiny new iPhone6's - what a mistake that was, we have no service in the house and limited service in the garden, we are unable to make/receive calls.

After weeks of 'discussions' with VF in-store staff, their tech support (I use the term tech support loosely) and their on-line forums I have been informed that:
1. there is probably a problem with the phone(s)
2. there is a problem with one of the masts in your area, it has been out since April 2014 (I wonder then why when we signed up in October it wasn't known about)
3. Your are in a position where 2 masts coverage converge which is why you have problems. (I would have thought it would be the opposite)

VF have now told me I need to buy a Sure Signal box that uses our broadband to boost the signal - why do I need to pay another £100 to make the service I am already paying for work? #nothappy

alfielibby

We live in a very small village in Norfolk. I am on Tesco (O2), which was excellent for calls/texts when I first signed up 2 years ago, but is now worse than useless for calls although texts are still fairly reliable. I've always used our Broadband WiFi for internet as mobile internet has never been any good.
My husband is on Vodafone, which is also worse than useless. Much as I think it's a rip-off, and indeed a cop-out, on Vodafone's part, we bought a Vodafone Sure Signal and my husband now has an excellent signal (as do one or two friends/neighbours who we've registered!!).
I don't believe that any of the mobile networks work consistently in our area, sometimes they'll work if one walks out into a field, and ocassionally a couple of hundred yards up the road, but there's no guarantee!

rayinbelfast

I have been with Orange for over 20 years living in the same house just outside Belfast, most of those years the signal was good but when they changed to EE a couple of years back my signal became nearly none existant in the house, I have to run outside or upstairs near a window to answer a call. Their signal checker says I should get a good signal but I don't. My wife and daughter are also on EE and they to can hardly get a signal. I have spoken to Orange/EE and have been told lots of different reasons the last was far from helpful saying all they have done is change there name and we are welcome to go elsewhere. I would, but few networks seem to be much better. With the amount we have paid Orange over the years I would have expected better efforts from them. I wish someone would do something. It was fine until they changed to EE, why wont they believe me????

Dissapointed !!!!:mad::mad::mad:

sarlea

I moved to a village in Wiltshire 6 months ago (from a nearby town) and can only get a weak signal with my 3 mobile when I'm in the front bedroom. Most of the time I have no signal even though I can see a mast in the fields behind the houses opposite me.

I asked 3 for a device to improve my signal at home, which they provide free to contract customers, but they would not provide me with one (or let me buy one) because I'm on PAYG. I notice that they now provide an app for Apple and Android phones to use wi-fi, but I'm still stuffed because I've got a Windows phone

306james

I'm on Three (3g) here in Cockfield Co Durham and if I want to use my mobile I have to go outside in all weathers or hank out the first floor bedroom window.Come on Government get your finger out :mad:.

menshevik

The number of “bars” of mobile signal available here in the main street of the rural village where I live appears reasonable but it flatters to deceive. It’s nigh-on impossible to hold a mobile phone conversation inside our house, irrespective of provider, in our case it's Vodaphone, because the signal hasn’t got the legs to penetrate the brickwork. I suggest some of the £22.5 billion raked in when 3G was auctioned by the government should be ploughed back into the existing antennae – taller, more transmission capability inside/on them, more wattage. Access to a good mobile phone signal is a core need today to which everyone is entitled, just like a good TV signal became in the second half of last century.

MoJo

On Orange in rural Cumbria - on the coverage maps our property is in a 'black hole'.
Signals sometimes seem to drift in on the wind, no rhyme nor reason, only one bar and it doesn't stay long.
We've had builders here most of the year with a variety of mobile servers, not a peep.

skivvy

We live in a really bad area for any mobile network. Presently with EE and Orange before that. Have complained about this a couple of times but the response is rubbish. Fed up of not being able to make calls when I need to or even text messages. All I get is NO NETWORK COVERAGE. Usually end up walking down the garden waving my handset above my head. NOT GOOD. Making a call and then being repeatedly cut off is infuriating. No point in changing networks as they are all the same:mad: