Pointless rant

bouicca21

So stoozing sounds such a good idea. I have a lot of expenditure coming up, halifax offer a O% purchase credit card! what could be simpler?

Well first, despite having more than one account with halifax, they nevertheless want me to go through all the money laundering palaver, all over again. This may be because they have somehow wiped my address off my accounts, and when they try to reinstate it computer says no. Apparently branch staff can only alter addresses if there is one to alter. Filling in blank fields takes some spotty adolescent at head office.

So ok we do all this. It takes ages but it gets done and my shiny new card finally arrives. It has the credit limit I requested. More than enough for my needs. I jump through a mini hoop to activate it. And this morning I sit down to order my nice new furniture. Only to have the card declined by halifax. Good thing I didn't order in store or I would have been totally humiliated.

And of course it being Sunday there seems to be no way to contact the swear word bank to find out what has gone wrong. And the website only has a phone number rather than an email, and no indication of whether it is staffed on a Sunday. So the only way I can get rid of my frustration is to vent it on you lot.

Stoozing isn't quite as straightforward as it seems

Archi_Bald

Halifax credit card CS can be contacted 24x7, on phone numbers published on their website

http://www.halifax.co.uk/contactus/callus.asp#Credit_Cards

bouicca21

Thanks - that amount of info isn't on the page I normally get as a customer!


https://www.halifax-online.co.uk/personal/logon/login.jsp

Dobbibill

bouicca21 wrote: »

Thanks - that amount of info isn't on the page I normally get as a customer!


https://www.halifax-online.co.uk/personal/logon/login.jsp

This is the page to sign in to online banking so isn't going to provide phone numbers there, they are on the website though as the other post details or if you flip your card over there should be a telephone number on the back of the card as well.

Hope you got it sorted

DB

bouicca21

Oh great. Long conversation with Halifax complaints and their fraud unit and the card is unblocked, ready to use, I just need to do the transaction again. I leave it a while just to make sure the system is all updated. Make my purchase again and bingo - blocked again, though this time I do get a automated text from the sh*ts asking if I am really me. Unfortunately confirming it's me does not make any difference to the transaction which is still declined, although it suggests that if I wait and try again it might be ok.

Do these people not realise that the whole purpose of a 0% credit card is to buy stuff? Expensive stuff not your average supermarket shop. And even expensive in this case is way below my credit limit.