dell additional warranties

Stubert

superscaper wrote: »

So that's an extra £79+VAT for no extra protection than you already have. Considering that even if Dell were too stubborn to concede their legal responsibility, the small claims court cost is much less than that and you get it paid back anyway when you win.

Somebody may have addressed this already but does the Dell cover accidental damage in that £79+VAT? Cos that wouldn't be covered in your warranty...

emweaver

no the accidental damage is a seperate sort of warranty they offer.

superscaper

Stubert wrote: »

Somebody may have addressed this already but does the Dell cover accidental damage in that £79+VAT? Cos that wouldn't be covered in your warranty...

Some people may be covered anyway under their contents insurance for accidental damage. Depends, but probably worth looking at your house insurance. You don't really want to essentially pay twice to cover the same thing.

Stubert

superscaper wrote: »

Some people may be covered anyway under their contents insurance for accidental damage. Depends, but probably worth looking at your house insurance. You don't really want to essentially pay twice to cover the same thing.

True. Just ordered from Dell but certainly didn't take the extended warranty so will look into house insurance, not that I plan on dropping it...

emweaver

nobody plans on dropping it or spilling drinks in it (recently happened to me) but accidents do happen. i didnt take out the accidental damage with dell as im already covered under my contents insurance

DellCA

Sorry if I wasn’t accurate. It certainly wasn't my intention to mislead anyone here or hijack the thread. I've worked here in US support for several years and have not heard of transferring a warranty except for the circumstances I described in my earlier post so I'm curious how that went. Was it some sort of a special case made or was the first system stolen very shortly after the warranty was purchased? I didn’t think that there would be a difference in US and UK policies there but I could be wrong.

As far as accidental damage coverage goes; and this may be quite different in England, many US customers buy the support despite having a homeowner's policy because their deductible is too high to help with a broken laptop. Mine is 1% of the house's value so I opted for the plan. Another important thing to consider, especially for those with renters insurance here and possibly elsewhere as well, is whether the policy will give you the "replacement value" or the actual value of the old one, which in the case of a 1+ year old computer could easily be less than half of what was paid for it.

Neil
Dell, Inc.

emweaver

They give you a replacement not for the value you paid but to match the spec.

Shaanbles

HELP!

I bought a Dell Laptop last October and now 3 of the keys on the keyboard don't work - I haven't dropped it, spilled anything on it - apparently this is a common problem and the fix is a new keyboard.

BUT - I didn't get the extended warranty and Dell say I am only covered for the first 3 months - but I thought under UK consumer law on electronics I was covered for a year? Can someone tell me if I am right before I take them on.

TIA

Shaanbles

motorguy

Whilst i dont agree with Superscaper about say the impact of a 3yo laptop breaking down, i think not honouring a fault like this after such a short time is wrong.

Any comments Superscaper on the way forward on this one?

superscaper

Well you have an iron clad case in terms of consumer law, it really comes down to how stubborn Dell are over it in terms of how far you have to go. You are definitely entitled to a repair or replacement under the Sale of Goods Act and in actual small claims court cases for computers a reasonable life from the court's point of view seems to be about four years. So you're definitely covered. You'll just have to remind Dell that they are obliged to repair it under the Sale of Goods Act which is your basic consumer rights and warranties they offer are nothing more than additional to the existing consumer laws. At less than a year old for the laptop you really should be pursuing this and ensuring Dell act legally.