dell additional warranties

DellCA

I’m at Dell Headquarters in Austin, Texas and I just came across this thread and wanted to add a few things. In answer to the initial question, no, the warranty cannot be transferred from one system to another. The only exception to this would be if we replace a system for you. In that situation the exchange system would assume what remains of the old one's warranty.

As far as the discussion on repair contracts versus consumer rights, I'm not familiar with UK consumer rights and what sort of service they legislate but I'm curious if there may still be benefits to purchasing a contract to receive onsite service as opposed to having to bring it somewhere or to assure certain other details of the coverage.

Lastly, I find it ironic that a comment about damaging a system by abusing it and then intentionally misleading Dell into fixing it as if it were a manufacturing defect went unnoticed here. I spend a good deal of time on consumerism-type forums/threads and one of the themes I always see are customers that expect companies to treat them fairly and be honest with them. Even if you feel it's somehow justified, this type of thing doesn’t hurt Dell any more than filing fraudulent claims hurts auto insurance companies. It hurts the honest customers who end up having to pay for it.

Neil
Dell, Inc.

motorguy

superscaper wrote: »

So that's an extra £79+VAT for no extra protection than you already have. Considering that even if Dell were too stubborn to concede their legal responsibility, the small claims court cost is much less than that and you get it paid back anyway when you win.

In summary:

3 year warranty, get laptop repaired or replaced, cost £79+VAT
3 years under SOGA, get laptop repaired or replaced, cost FREE

I think i'll go for the cheaper option which gives the end same result of free repair/replacement. I mean you've still not actually stated any advantage to an extended warranty. All I've heard so far is that it costs money but you get nothing for that money.

Sorry, but its incredibly naive to think that say, 2 years 10 months after purchase, that if it goes faulty, you could phone dell up and they say no problem matey, we'll pop round in the morning and sort it out.

So, IF you want to pursure them through the courts, not a quick process i would imagine - weeks at best - possibly months, AND you want to waste a great deal of personal time running after the court case, then you go for it mate.

Even IF the law rules in your favour, Dell are not obliged to send an engineer out to your home to sort it out the next day.

The loss of my laptop for perhaps weeks, AND the sheer hassle of drumming up a court case, AND the hours of time you will spend doing so, all have a monetary value to me - considerably more than £79+VAT i'd have to say, so the ACTUAL benefits of the dell 3 year warranty are :-

Next day repair
No hassle (well considerably less hassle)
You dont have to chase some vague law through the courts

All that for £79+VAT for a whole three years cover seems like a bargain to me.

motorguy

DellCA wrote: »

As far as the discussion on repair contracts versus consumer rights, I'm not familiar with UK consumer rights and what sort of service they legislate but I'm curious if there may still be benefits to purchasing a contract to receive onsite service as opposed to having to bring it somewhere or to assure certain other details of the coverage.

Once again, its great to see Dell taking the time to answer queries, unprompted, on a forum like this. Thanks Neil & Dell.

I think you've hit the nail on the head with the extract above.

superscaper

pgilc1 wrote: »

Sorry, but its incredibly naive to think that say, 2 years 10 months after purchase, that if it goes faulty, you could phone dell up and they say no problem matey, we'll pop round in the morning and sort it out.

Not naive, just simply stating your rights under the law and what should happen. You're being extremely flippant and completely missed the point. If as you claim Dell would drag their feet then that's more about how poor they are as a company and yet you've just praised them for how good they are. Can't have it both ways, either they're a good company or not. In my opinion if they ignore the law then they are a poor company. I have only paid for an extended warranty once and that turned out to be a waste of money and I've never had a problem getting things repaired under normal consumer rights. If you want to spend money on something you're meant to already be covered with for your peace of mind then fine, I'd rather save my money as I have been doing. I've yet to see a paid onsite warranty work properly in practice, maybe I'm a statistical anomaly in my own experience and of people I know, but that's all I can base my decisions on and I've saved a lot in not paying for warranties. Ie never had problems using consumer law when I needed to compared to last time I had to deal with onsite warranty of a pc it took SIX months to fix it, so excuse me if I'm a little sceptical that warranties actually offer you anything more than taking the company of faith which to me is a double standard if you don't expect them to adhere to the law.

If you think, as you are implying, that consumer law is a waste of time or not worth pursuing then maybe you're posting on the wrong website as it's part of the site's ethos.
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

motorguy

superscaper wrote: »

Not naive, just simply stating your rights under the law and what should happen. You're being extremely flippant and completely missed the point. If as you claim Dell would drag their feet then that's more about how poor they are as a company and yet you've just praised them for how good they are. Can't have it both ways, either they're a good company or not. In my opinion if they ignore the law then they are a poor company. I have only paid for an extended warranty once and that turned out to be a waste of money and I've never had a problem getting things repaired under normal consumer rights. If you want to spend money on something you're meant to already be covered with for your peace of mind then fine, I'd rather save my money as I have been doing. I've yet to see a paid onsite warranty work properly in practice, maybe I'm a statistical anomaly in my own experience and of people I know, but that's all I can base my decisions on and I've saved a lot in not paying for warranties. Ie never had problems using consumer law when I needed to compared to last time I had to deal with onsite warranty of a pc it took SIX months to fix it, so excuse me if I'm a little sceptical that warranties actually offer you anything more than taking the company of faith which to me is a double standard if you don't expect them to adhere to the law.

If you think, as you are implying, that consumer law is a waste of time or not worth pursuing then maybe you're posting on the wrong website as it's part of the site's ethos.
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

I've used Dells extended warranty on my last laptop - mousepad faulty. Dell out next day, completely new base case on laptop.

Dell are a good company. But you get what you pay for, and thats what i like about them. You want a dirt cheap laptop for £300, you can get it. You want a RAM upgrade, a bigger hard disk and the security of an onsite warranty for four years, you can get that too.

Treat the extended warranty like an insurance policy to get the thing fixed when you need it, not as an infringement of your 'rights', and it makes perfect sense.

Maybe thats just the difference between you and me - my car breaks down, i phone the AA, yours breaks down you phone your solicitor.... guess who's back on the road quicker?

Good luck m8y, but lifes too short and i have enough stresses without invoking court action to fix a 3yo laptop, when i can have it sorted for just 11p per day. My life and my time are worth more than that.

motorguy

superscaper wrote: »

If you think, as you are implying, that consumer law is a waste of time or not worth pursuing then maybe you're posting on the wrong website as it's part of the site's ethos.

I never said that, nor never implied it.

superscaper

pgilc1 wrote: »

Maybe thats just the difference between you and me - my car breaks down, i phone the AA, yours breaks down you phone your solicitor.... guess who's back on the road quicker?

Now you're using reduction ad absurdem, as car recovery has got nothing to do with it at all and you're telling me what I'd do (which of course is completely wrong). :rolleyes: I've had far more hassle with extended warranties than without. If your experience has been different then fine but you can't dictate what my personal experience has been (in particular by calling my view naive which implies I've had no related experience). It IS my actual real world experience and finding out my rights through this very site that has formed my opinion. My own REAL WORLD EXPERIENCE was that using an extended warranty took LONGER and was more EXPENSIVE (on top of the cost of the warranty) than without. You seem to be arguing as if I'm only talking theory which is why it wouldn't apply to the real world, again I emphasise my opinion is formed BECAUSE of my experience.

"but lifes too short and i have enough stresses"
"My life and my time are worth more than that"

These are the precise justifications for me as well. We've come to difference opinions and conclusions based on our own experiences (in the last year my biggest timewasting and stresses outside of work have been dealing with extended warranties). You're no more right than me and vice versa. You don't need to instruct me on what extended warranty is or how to treat it as if I've never seen it before. We could each give personal examples that support our opinions until the cows come home and it has nothing to do with the types of people we are, just how experience has shaped what we do. If I have a particularly bad experience of a company that doesn't make a your good experience of the same hypothetical company any less valid but the same goes for the other way around.

You seem to have the impression that this is all based on the way I am in the assumptive statements you've made, which doesn't take into account (because you neither know me or my background, and I don't know you and yours) that I have actually changed my mind because of the experiences I've had.

superscaper

pgilc1 wrote: »

I never said that, nor never implied it.

"Good luck m8y, but lifes too short and i have enough stresses without invoking court action to fix a 3yo laptop, when i can have it sorted for just 11p per day. My life and my time are worth more than that."

So this doesn't imply it's not worth pursuing?

superscaper

Let's just agree to disagree (leaving out the ridiculous hyperbolic analogies). One method is cheaper and stress free for you and the other is cheaper and stress free for me. We can't talk in absolute terms because I may be wrong (I assume I am) about how it works out for you and you're definitely wrong about how it works out for me. Maybe we deal with different companies that are more responsive in different ways, who knows, but both of us are merely giving anecdotes which by their nature are both completely true accounts from our respective perspectives. If you've had bad experiences in not having warranties and have found it comparatively cheaper and stress free with them then fine I can't and won't dispute that, but conversely you can't dispute that I've had less stress and expense without them compared to when I did. Horses for courses, but please don't use that logic fallacy again that this somehow comes to mean that I have a solicitor on speed dial for every single incident. I don't have a solicitor and I've never personally needed to ever go to small claims court (although I've seen the entire process twice with my parents and am not in the least put off by the prospect), simply having enough knowledge has been enough for me to resolve any problems I've had.

emweaver

Im beginning to wish I had never asked for advice now. This has turned into more of an argument. Youve all hijacked my thread :money: