dell additional warranties

emweaver

Ive a dell warranty left of 3 yrs, ive bought a new dell laptop, does any1 know if they let you transfer the warranty to your new laptop?

superscaper

Doubt it, personally I wouldn't bother getting additional warranties. Cheaper (free) to rely on your existing consumer rights, which for a laptop I would expect something like at least 3/4 years anyway.

emweaver

have u ever tried telling dell ur consumer rights!? i have over a battery what a load of hassle. im so glad ive got extended warrantny ive used it loads of times, twice being times when my daughter has knocked it off the table. i managed to pass it off as harddrive failure.

superscaper

I'm not in a position to splash out on warranties, but I've always stuck with my rights and knowing the law and that's served me well enough. Companies won't improve if everyone forgets about their legal obligations and give them even more money for the priviledge of ignoring the law. If I was caused any problems then I'd be quite prepared to go to court, it's a lot cheaper than an extended warranty.

motorguy

superscaper wrote: »

I'm not in a position to splash out on warranties, but I've always stuck with my rights and knowing the law and that's served me well enough. Companies won't improve if everyone forgets about their legal obligations and give them even more money for the priviledge of ignoring the law. If I was caused any problems then I'd be quite prepared to go to court, it's a lot cheaper than an extended warranty.

Good luck with convincing someone in a Dell call centre at the other side of the world that your three year old laptop with a dodgy hard disk is their problem. you'll need it.

Taking Dells standard Vistro laptop as an example, a full three year next business day warranty adds £79+vat to the price. A full four year adds £99+VAT to the price.

So for the four year one, thats £30 a year inc vat, or 60p a week or 8.5p per day.

If the laptop was over say, £400 new, i would get the warranty. For one of the entry level ones at around £300 if it does go pop a couple of years down the line, i'd put it on ebay for spares or repair and buy another one.

superscaper

pgilc1 wrote: »

Taking Dells standard Vistro laptop as an example, a full three year next business day warranty adds £79+vat to the price. A full four year adds £99+VAT to the price.

So that's an extra £79+VAT for no extra protection than you already have. Considering that even if Dell were too stubborn to concede their legal responsibility, the small claims court cost is much less than that and you get it paid back anyway when you win.

In summary:

3 year warranty, get laptop repaired or replaced, cost £79+VAT
3 years under SOGA, get laptop repaired or replaced, cost FREE

I think i'll go for the cheaper option which gives the end same result of free repair/replacement. I mean you've still not actually stated any advantage to an extended warranty. All I've heard so far is that it costs money but you get nothing for that money.

emweaver

Most of the time when you ring your transferred to India. Im always on the phone ages as we can barely understand each other. I dont fancy trying to explain my rights to them.

Anyway can any1 answer my question ?

albertross_2

no .................

superscaper

emweaver wrote: »

Anyway can any1 answer my question ?

From first reply "Doubt it".

superscaper

emweaver wrote: »

Most of the time when you ring your transferred to India. Im always on the phone ages as we can barely understand each other. I dont fancy trying to explain my rights to them.

You could say the same thing if they dispute terms of warranty. If you're so worried about them so easily breaking the law I don't understand why you can be more confident they'll stick the their own warranty. I'm only harping on about this because spending money needlessly on warranties and not using consumer rights isn't in the spirit of the website
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan

emweaver

they do stick to their own warranty ive used it about 6 times maybe. half of the times was faults caused by someone rather than manufacturing fault but luckily ive managed to get away with it