BT Broadband top pick, we want your feedback

simoncorkswill

Noted the suggested package on MSE , filled in form to switch on 27th Feb, money taken , appointment made for 17th march .




In the meantime my son notes that what will happen is that they will then contact you to change appointment and possibly again and again , he had this experience and had to give up , they then kindly referred him to debt collectors .


Anyway I put this down to cynicism of youth , however low and behold contact from BT this morning , cant come now the 28th March , this despite them coming and wiring the exterior box only three days after ordering .


Complaint lodged via email , which responds with we hope to reply within seven days .


Too busy spending money on football rights , its not even as if they give you a space on their form when ordering to indicate when existing service ends so that you can give them plenty of advance notice to set up a co-ordinated switch.

AshleyH

I very recently joined BT. I left them in 2014 when they hiked their prices.

Within 24hrs of paying my first bill I received a letter telling me BT were going to hike their prices by £2.50 from 02nd April. Ok, so not a huge amount but they were clearly aware of this hike when I took out their contract ('contract'?) so why hide the fact. To make an informed choice when choosing BT I looked at the impending price hikes mentioned on my deal and there were 6x items outlined for price hikes, none of which I used so I assumed I would not be hit on a deal I was agreeing to for 6-months.

Now here is the thing I do not understand;
BT state that: "We may change any prices and terms during your contract. If this affects you, we'll tell you about the important changes in advance, and you'll be able to end your contract without any fees."

How can that be any fair contract at all then?
How can such an unfair contract term allow BT to do exactly what they want, when they want and how they want? The 'regulator' Ofcom tell me they consider this practice to be perfectly acceptable.
Disgusting service from what I consider to be Britains most reviled firm. And what ridiculous business sense too as my incentives to join (already received) was a £125 MasterCard, £80 Amazon card, £5 ongoing discount on their mobile (which I have been assured will be retained even when I cancel BBand), TV Box and router box. Plus BT will now lose a further £400-ish in lost monthly fees.

Utterly ridiculous way to run a business.

gyption

Hi,

Considering how awful BT customer service is, I find it useful to deal with complaints through the resolver tool (resolver.co.uk).

It's just a way of keeping things organised for yourself and it is a good place for information on your rights. It automatically notifies you when you are entitled to escalate to management and then to ombudsman.

If you do get to the ombudsman, at least you have all correspondence packaged up in the one place that you can forward.

B

Lux2000

I recently joined BT Infinity, on 21 Feb, via MSE on the basis of a £100 pre-paid Mastercard and £50 cashback. I've managed to apply for card via the BT site but cannot find the MSE link to the cashback.
Any idea how to claim this?

losdemas2000

Lux2000 wrote: »

I recently joined BT Infinity, on 21 Feb, via MSE on the basis of a £100 pre-paid Mastercard and £50 cashback. I've managed to apply for card via the BT site but cannot find the MSE link to the cashback.
Any idea how to claim this?

Same here. Logged in and claimed the £100 Mastercard, but where's the £50 cheque link?

Had to wait an additional 9 days to get connected BTW. BT claimed that this was owing to "recent extreme weather conditions"!:rotfl:Umm, yes, well it has rained a little! Pathetic excuse. There's a LOT of house building going on in the area around my new location, which will doubtless result in Virgin laying down more cables in the area in the next 12 months (surprised they weren't here already, actually). I fully expect to be moving away from BT once the year's contract is up.

pennyforthem

I am not remotly impressed ! I joined Oct last year on a deal like this, the n I was told my rate would go up. They told me this would be the same for EVERYONE even the new people joining and yet they are STILL offering the same rate I have been kicked off ! Sorry but they have had more than enough time to change their adverts to the correct price and I therefore can only conclude especially as they failed to reply in writing to my complaint that it is a compleat pile of crap and they are in fact charging these new customers the newbies rate that I was thrown off.

michmill

I've joined BT Infinity via MSE and was successfully connected on the 8th March So I have applied for the £200 reward card and £50 cashback. I have received a text and an email saying the £100 reward card in 30 days. Why has the price gone down? i.e. £100 instead of £200. Has anyone else experienced this? I have contacted BT to ask why this is and will hear within 3 days. The cheque for the £50 cashback will arrive within 45 days. Fingers crossed!

northern-delight

I recently took out the BT Broadband deal on MSE with £100 Prepaid Mastercard and £50 cashback. When trying to claim the £50 cashack I have filled out the form was was about the click submit when it mentioned agreeing to the terms and conditions. In those terms and conditions it mentions:

Terms and conditions

Our current promotion for cashback cheques are shown below – this is for customers who order a new BT Broadband or BT Infinity package. Orders placed outside these dates and via any other site do not qualify for this offer.

£50 cheque with Cable.co.uk and their partners for new broadband orders between 15/03/2017 – 21/03/2017 - claims must be received by 21/06/2017
£40 cheque with uSwitch and their partners for new orders between 15/03/2017 – 27/03/2017 - claims must be received by 27/06/2017)
£50 cheque with Broadband Choices and their partners for new broadband orders between 11/04/2017 - 19/04/2017 - claims must be received by 19/07/2017

Earlier promotions are shown below - CLAIMS FOR THESE HAVE NOW CLOSED unless otherwise stated.

£30 cheque with BroadbandChoices and their partners 26/02/2016 - 09/03/2016, 22/03/2016-05/04/2016, 10/06/2016 - 22/06/2016 with new BT Broadband or BT Infinity package.
£40 cheque with MoneySuperMarket 29/04/2016 - 12/05/2016 with new BT Broadband or BT Infinity package.
£30 cheque with Cable.co.uk and their partners 10/03/2016-21/03/2016, 21/04/2016-28/04/2016, 13/05/2016-25/05/2016.
£50 cheque with Cable.co.uk and their partners 22/7/2016 - 1/8/2016, 19-27 October 2016 (for fibre only).
£50 cheque with BroadbandChoices and their chosen partners between 14th - 23rd February. This is for customers who order a new BT Broadband or BT Infinity package. Orders placed outside these dates and via any other site do not qualify for this offer. Claim by 23RD May 2017 and only when your broadband has been activated.

Only orders made online via designated websites or by invitation directly from BT will be eligible to receive this offer.

None of the above mentions MSE at all. So if I fill in their form and answer the question:

On which website did you see this promotion:*

Am I then going to be rejected as MSE isn't in their terms and conditions? Should I use "Broadband Choices" instead as that finished on the same day as the MSE offer (April 19th)?

I just want to get it right so they honour the offer.

Thanks

MalC4

I followed the link from the MSE page, made my choices about BT Sport, calls packages, caller display etc, keeping an eye on my monthly figure with each change. So far so good! However, when I got to what I thought was the penultimate page I read all the summarised details and other information and found that somehow I was now signing up for a 24 month contract and NOT the 12 month contract mentioned on the BT page that MSE redirected me to. There was something I selected that was free for the first 12 months and thereafter chargeable and so I went back and removed this 'offer'. The same thing happened. At no point before this penultimate page had 24 months been mentioned and this was just slipped in there at the end. Very underhand strategy BT. Not impressed!

Negris

Placed my BT order on April 19 from MSE link to Unlimited Infinity 1 deal with £150 BT Reward Card and £50 cashback.

Went to claim my Reward Card, logged in with my BT ID as given to be told "You are not eligible to claim a reward, please see FAQs for more information" - Why?

I also have the same issue as other when attempting claim to claim the £50 cashback. There is no mention of MSE in the cashback sites!!
I am now going to be £200 out of pocket? MSE, you led me down this path. Help!!!