Feedback on The People's Operator (TPO)

coffeebeans1

sdduk wrote: »

How do you know you have been charged £4.54? if you can't check your balance.

You have to log-in to My TPO at the top of the page.

I did.. didyou even go on the link i sent you?

sdduk

coffeebeans1 wrote: »

I did.. didyou even go on the link i sent you?

Yes it sent me back to this thread.
May be the link wasn't right but i did try it.

Did you sort it out with TPO? May be the payment was a part payment for the month because you pay in advance.

iclayt

Wondering if anyone here uses TPO as their provider and what their experiences are. I had never heard of them until I read the MSE article on piggybacking and read they use EE's network. They have some really good value SIM only packages. I signed up for their £9.99 30 day contract deal, 750mins, 750 texts, 1.5GB data in April. They also donate 10% of your bill to a charity of your choice, apparently, which I liked.

Since I transferred my number over to their SIM card I've had the issue of all calls displaying as Unknown. I thought it was my phone at first but they confirmed this was a "known issue" and at first they engaged with the problem and kept me involved in trying to find a solution, calling me to get time/date stamps etc to look at the issue. This was May/June and since then I haven't heard anything despite me following up using the support ticket reference. They have a live chat feature on their website, I might give that a go.

This month I got a letter telling me my DD for July had failed and subsequently I owed them both July and August payments, and gave me 7 days to call and pay by debit/credit card. When I called they verified my bank details, which were correct, and couldn't explain to me the issue with the DD and told me to speak to my bank as it was their issue. I did switch current account earlier in the summer and thought it would be related to that. Having spoken to First Direct they have confirmed the DD is in place, the reference numbers are the same, and that TPO have never attempted to take payment, subsequently they have not rejected any payments, and to take it up with TPO. I've contacted their billing department but I am still in the middle of the 72 hours it will take it get back to me.

So all in all, excellent value, but not much use if I don't know who is calling me and can't actually pay without being threatened with the debt collectors. Problem is I can't find any SIM only deals to rival their value.

Anyone else with them? Any problems?

cupid07

Hi All, I received a TPO sim around Feb this year and topped up quite a bit on the sim to get double credit which was a promotion tpo had on at the time.

I've been out of the country and just got back only to find my number is now inactive and all the money on there has gone.

The only site I can find which makes reference to the sim card expiring after 90 days is here - http://kenstechtips.com/index.php/payg-inactivity-account-termination-and-credit-expiry

I have gone through their T&Cs here (https://www.thepeoplesoperator.com/Terms-And-Conditions#TPAYG) but again cannot find any reference to this 90 day limit?

Can anyone shed any light on this?

Chino

cupid07 wrote: »

I have gone through their T&Cs here (https://www.thepeoplesoperator.com/Terms-And-Conditions#TPAYG) but again cannot find any reference to this 90 day limit?

From section 8 of the terms and conditions you link to:

"8. Our rights to suspend or cancel the Services
We may suspend or cancel the Services (or any part of it) immediately and/or end this agreement if:
...
· you have not used the Services, or topped up your account, for more than 3 months. We will send you a text before we permanently deactivate your SIM and number allocated to you;
..."

macman

Common to all PAYG providers, usually 90/120/180 days, although they may not actually disconnect on the due date. All you needed to do was make a chargeable call or send a text to keep the SIM active.

PaulC5

Been having intermittent outage of 3G yesterday but thought nothing of it. Phone showing 2G and 3G signal.

I updated my iPhone last night at home on the wi-fi, come into work this morning and getting no internet connection at all.

Strangely when I try to access the UK TPO website all I get is the US, clcik the UK button on the bottom of the page and still only get the US.

Is anybody else having problems on TPO network lately or can get onto the UK site?

MikeWhite

Cannot comment on mobile service. Going to the .com TPO website is fine for me, though.

MintTea

I recently joined The Peoples Operator TPO and I've now had my account suspended without explanation and I'm being thrown off the network! As a customer of roughly 4-5 weeks I'm pretty shocked to just receive this email... (Is this even legal?! I actually thought the company had been hacked.)

"Your daily data usage throughout October has been very unusual, which indicates you’re in breach of our Terms and Conditions and our Fair Usage Policy. As a result, your data service will remain suspended until the end of November.

You'll still be able to call and text within your current bundle allowance, however we'll fully suspend your account from the 30th of November. Since our product doesn't seem to fit your needs, we will waive November's line rental.

If you have made any out of bundle calls/texts in November you'll receive a final last invoice mid-December and your final bill payment will be taken at the end of December.

If you'd like to keep your number, please give us a call on 500 and we'll issue you your PAC code which you'll need to use prior to the 30th November before your account is fully suspended.
Sorry it didn't work out,"

I wrote to ask WHY? And received this reply today:

"The letter you have received was the final decision on your account. The decision was based on both the needs of yourself as a customer and the service we provide as an operator. We have found that we are unable to accommodate your needs a customer.

Within the received letter you will have detailed information regarding the cancellation of your account, i.e. a PAC code can be issued at your requested."

Is this legal? For the record I have never tethered my mobi or accessed Adult websites.

d123

No company can be forced to have you as a customer, they have given you notice (just like you would if you decided to leave them) and have even waived the last months charge (which I doubt they had to).

You have a month to find a new provider, which is reasonable.

As a matter of interest, what amount of data were you using?