Fuming over accident

wiogs

hollydays wrote: »

Ok . So we've established it's not me., despite all the attacks saying it is..

Are we not here to support and advise the op?

I am sure the OP would welcome all helpful advice

DevCoder

Fishcake_Random wrote: »

Kris - thank you for your reply. Your outline is pretty much what I want - an acknowledgement of what happened and an apology to DD. I would dearly hope they would put things in place to stop a reoccurrence or ensure their staff are made aware of what they should actually do.

Hollyday - thank you for your continued support with all the personal attacks. Your wonderful x

And I hope you get this, it does sound like some staff training / awareness or customer service skills need to be put in place.

I would expect an apology at least to be honest, maybe them saying they'll review their Risk Assessment of the area involved, if the site management has any customer services skills.

hollydays

krisdorey wrote: »

It probably would have, but there is no legal right to record the full name and address (or indeed anything) of any accident. RIDDOR came into effect, to ensure the legal responsibility of employers to report accidents involving employees.

to recap

1. You insisted that CCTV footage could be disclosed of a third party to a fellow third party (alluding to the OP's post 14) . This is incorrect
2. You insisted that the CCTV footage could be gained under DSAR. This is incorrect.
3. You insisted that DSAR trumps the CCTV disclosure and DPA regulations. This is incorrect.
4. You insisted that the full name and address needs to be recorded in an accident book for non employees (i.e. non RIDDOR). This is incorrect. This is considered best practise (only for customer service, if they really care about that) but is not legally binding.
5. You insist that CCTV footage can be "edited" to comply with CCTV regulation (they may do this but they probably won't, its not a legal entitlement). In reality it would require repeated HSE complaint (from multiple parties) or a criminal complaint (as the police don't get involved in civil matters) for this footage to be released to the relevant authorities who may (not would) go to the expense of video editing (or just drop the CCTv evidence from any case).

As I said , don't try the RIDDOR QUOTES, as I never Mentioned RIDDOR ( do you think this is the only accident book that should be kept) I never suggested about things that are legally binding.. Just a child that was hurt and ignored.. Legally binding my ariss as a certain tv personality would say..

As for SAYING I insisted .. For non employees..

I never uttered any such expression. " disprove me by quoting me"

You've spent too long behind a desk

DevCoder

You stated that the name and address of the affected public party should be stored.

I merely corrected you with the RIDDOR guidance.

I think an accident book should be kept for both public and employee but there is only one of those that *actually* needs to be kept.

So 1/5 is up for debate.

wiogs

hollydays wrote: »

As I said , don't try the RIDDOR QUOTES, as I never Mentioned RIDDOR ( do you think this is the only accident book that should be kept) I never suggested about things that are legally binding.. Just a child that was hurt and ignored.. Legally binding my ariss as a certain tv personality would say..

You seem to be missing the point(s) totally

hollydays

krisdorey wrote: »

And I hope you get this, it does sound like some staff training / awareness or customer service skills need to be put in place.

I would expect an apology at least to be honest, maybe them saying they'll review their Risk Assessment of the area involved, if the site management has any customer services skills.

I agree- at the very least..

hollydays

krisdorey wrote: »

And I hope you get this, it does sound like some staff training / awareness or customer service skills need to be put in place.

I would expect an apology at least to be honest, maybe them saying they'll review their Risk Assessment of the area involved, if the site management has any customer services skills.

I agree- at the very least..
But personally, report their serious shortcomings to the health and safety executive because they are impartial..

DevCoder

You can do this (report to HSE), but HSE won't do anything unless there is repeated complaints.

Surely it is better to raise with site management and get a resolution that way... That way something has been done. HSE will ask if you have raised it through the relevant channels at the site in question anyway.

DevCoder

Actually, to clarify, HSE won't do anything for these cases as they deem them "minor" and not "serious" unless there are repeated complaints.

HSE , of course, will do something if there is a major breach (serious injury or death).

Bantex_2

Probably best to just close the place down.
Think of the children.