So my iPhone 6 arrived......

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........ and it's dead as a dodo :mad: won't power up at all. tried leaving it for half an hour to charge, tried a new charger, tried a soft reset, all to no avail.

I was online first thing on the 12th to pre order.....

Had to spend half an hour on an 0845 number, basically to be told, no I can't exchange it directly at my local apple store (as it was ordered online), they will send a courier to replace it, but it will take about a week.

Not chuffed! What makes it even more annoying is that I ordered 2, one for me and one for DH and his is working fine! Sadly they are different colours or I would have papped the faulty one off on to him!
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Comments

  • chanz4
    chanz4 Posts: 10,906 Forumite
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    LOL sorry I bet your jumping up and down, good old apple
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • grumbler
    grumbler Posts: 58,629 Forumite
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    Have you tried another charger?
  • wiogs
    wiogs Posts: 2,744 Forumite
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    grumbler wrote: »
    Have you tried another charger?

    According to the original post they did.
  • lee111s
    lee111s Posts: 2,988 Forumite
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    I'd walk into a store and speak to them about it. Their customer service is really good and there's a good chance they'll sort it out for you.
  • mumbles87
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    I would ignore any advise over the phone about not taking it back to apple.

    Apple are normally fantastic with these kind of things take everything with you explain what happened. I wouldnt be surprised if they handed you over a replacement
  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    lee111s wrote: »
    I'd walk into a store and speak to them about it. Their customer service is really good and there's a good chance they'll sort it out for you.

    ok, I called my nearest store, and they basically said I need a genius bar appointment (can't do a straight swop at the tills as it was an online sale) and if it's faulty (it is) then they would exchange it with a refurb, but in this case, because the model is so new, they don't have refurbs so it would be a new handset.

    BUT the next app outside my working hours is Friday evening, and I will prob have my replacement by then anyway.

    They said I could go along tonight and they might be able to squeeze me in if there is a cancellation or a no show but they can't guarantee it.

    What to do????
  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    The traffic is a total mare getting back from the store (getting there will be OK as I finish work at 415), but if the can't see me I'll be even more peed off and have to sit in a 45 minute traffic jam to get home!
  • lee111s
    lee111s Posts: 2,988 Forumite
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    If it was me I'd just head down there and see them. The 45 minutes of traffic will be worth it when you have your new handset :)
  • 19lottie82
    19lottie82 Posts: 6,027 Forumite
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    lee111s wrote: »
    If it was me I'd just head down there and see them. The 45 minutes of traffic will be worth it when you have your new handset :)

    I think I will and I really hope you're right. As I said they said I will need to just show up and chance my arm that there is a genius bar cancellation / no show. Keep your fingers crossed for me :(
  • wiogs
    wiogs Posts: 2,744 Forumite
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    You could (perhaps) speed up the process if you stand and talk loudly to a member of staff and tell them that you wish to return this faulty iphone 6.

    They wouldn't want you dissuading potential customers;)
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