Thomas Cook Bargain Holidays or Error

ronniebowman

Hi, if anybody goes onto Thomas Cook right now and selects Holidays, then Beach holidays, then searches for all (do not apply and filters), then put the results in lowest to highest order, there should be a holiday there to the Dominican Republic in April 2015, 14 nights, ALL INCLUSIVE for....£20 per person. Amazing right? This has now had an error message placed onto it. Maybe this offer has gone by the time you read this but it has been there all day today. Amazing offers of this nature have been appearing daily. Yesterday there was 3 nights in Turkey for £7, the other day 9 nights in Spain for £23 and many more. The thing is, usually when you click onto the offer it will take you to another page with further details. There is then a green box saying "Get me a quote for this holiday". Every time we previously clicked this it returned an error message and says there are many people looking at this right now. This morning however, we successfully booked the £20 Dominican holiday for my wife's' parents as a gift. After successfully receiving the confirmation email for the booking we then booked ourselves the same deal, which also successfully went through and was confirmed via email. Of course, this seemed too good to be true. At about 2pm, Thomas Cook called my wife and explained it was an error and that we ad to pay the additional £2460 for the holiday. Where do we stand with this?? We have paid for a service offered by a company and they are refusing to provide that service and have changed the advertised price. The website does state the advertised prices are not "Live" and that errors do sometimes occur, but surely this is misleading information and as above, it is not just the one holiday, there are many. Any thoughts please??

meer53

My thoughts - did you really expect to pay £20 for an AI holiday to the Dom Rep ?

Where do you stand ? Nowhere.

jonesMUFCforever

Pay the rest or lose your deposit?

ronniebowman

Thanks Meer53, but your reply does not offer any help. Obviously that is an amazing price and too good to be true, however Thomas Cook advertised it at that price and we have booking confirmation emails. If I see a price online I expect that to be right and to receive what has been advertised and what I have paid for, just like Ebay, Very or any other retailer

ronniebowman

jonesMUFCforever wrote: »

Pay the rest or lose your deposit?

It wan't a deposit, I have an email with the full price at £40 and the balance owed at zero, with a discount of 98%. The wrong discount amount may have been applied, but that's not our fault....

meer53

ronniebowman wrote: »

Thanks Meer53, but your reply does not offer any help. Obviously that is an amazing price and too good to be true, however Thomas Cook advertised it at that price and we have booking confirmation emails. If I see a price online I expect that to be right and to receive what has been advertised and what I have paid for, just like Ebay, Very or any other retailer

This, from Thomas Cook T & C's :

"Where a price is obviously incorrect due to a system error, we shall not be bound by such price"

I assume you ticked to agree to the T & C 's ?

ronniebowman

meer53 wrote: »

This, from Thomas Cook T & C's :

"Where a price is obviously incorrect due to a system error, we shall not be bound by such price"

I assume you ticked to agree to the T & C 's ?

ive read that but there are numerous issues here. they have been advertising 'incorrect' prices on their website for weeks now, as we had noticed so many cheap deals, we thought this was one of them! its not asif this was a one off...it let us book the holiday twice. The price was correct, it appears the discount applied was wrong...and how would we know this price was due to a system error, Thomas Cook have just decided there was an error after they allowed us to book, pay and send us the tickets by email.

surely a well established company should honour a holiday they sold to a customer, regardless of their error. im sure if it was the customers mistake they wouldnt care/amend the booking

i understand people will look at this post and think 'oh did you really think you would get a holiday for so cheap' but im sure if they were in the same position they would book it and then fight to keep it? this is Thomas Cooks mistake, not ours.

meer53

It's Thomas Cooks system error. And as they say in their T & C's, they won't be bound by the price. I would have looked at it and thought, thats a mistake, there's no way they'll honour that.

If you want to fight, crack on.

jonesMUFCforever

OP if they had overcharged you by any amount would you expect to be reimbursed or are you telling us that they could keep the money?
Same thing in reverse.

ronniebowman

jonesMUFCforever wrote: »

OP if they had overcharged you by any amount would you expect to be reimbursed or are you telling us that they could keep the money?
Same thing in reverse.

it doesnt work like that, you telling me Thomas Cook would contact a customer and tell them theyve paid too much for a holiday and they can have some money back, doubt it. in their opinion once its booked and paid for, thats it. Im sure if i booked it for £2k each and then decided id made a mistake and i wanted a full refund, theyd tell me its tough and ive 'agreed to the T&Cs'. Same thing in reverse.

Fruit_and_Nut_Case

ronniebowman wrote: »

Hi, if anybody goes onto Thomas Cook right now and selects Holidays, then Beach holidays, then searches for all (do not apply and filters), then put the results in lowest to highest order, there should be a holiday there to the Dominican Republic in April 2015, 14 nights, ALL INCLUSIVE for....£20 per person. Amazing right? This has now had an error message placed onto it. Maybe this offer has gone by the time you read this but it has been there all day today. Amazing offers of this nature have been appearing daily. Yesterday there was 3 nights in Turkey for £7, the other day 9 nights in Spain for £23 and many more. The thing is, usually when you click onto the offer it will take you to another page with further details. There is then a green box saying "Get me a quote for this holiday". Every time we previously clicked this it returned an error message and says there are many people looking at this right now. This morning however, we successfully booked the £20 Dominican holiday for my wife's' parents as a gift. After successfully receiving the confirmation email for the booking we then booked ourselves the same deal, which also successfully went through and was confirmed via email. Of course, this seemed too good to be true. At about 2pm, Thomas Cook called my wife and explained it was an error and that we ad to pay the additional £2460 for the holiday. Where do we stand with this?? We have paid for a service offered by a company and they are refusing to provide that service and have changed the advertised price. The website does state the advertised prices are not "Live" and that errors do sometimes occur, but surely this is misleading information and as above, it is not just the one holiday, there are many. Any thoughts please??

Forget your Caribbean break and get yourself some paragraph breaks.