BT "Price Hike" Letters

Olduserpasswordforgot

Olduserpasswordforgot wrote: »

They are giving whole load info to different people. well if by Tuesday i do not have my Mac Code, Mr Patterson and Mr Buckley will be getting a stern but polite email

Got my Mac and now off too sky, hope the transfer happens smoothly. although noticed sky did not request me to give them my Mac.

will call sky tomorrow just to make sure all is ok and give them my Mac and then call BT in a few days to ensure i do not get any suprise bills.

also got 115 squid from Topcashback boom :T very happy bunny today :rotfl:

Quentin

If sky don't ask you for a Mac they don't need one as you will be going onto their own bb.

dave_ged1

Did those that have decided to leave request their MAC codes before placing orders with new suppliers or vice versa? Just wondering how the cancellation side of things works in practice, do BT continue to supply you with the service until the new provider takes over and bill you up to that date?

jessmist

I joined bt in may.I haven't received a letter or email about any price rise.
Should i have received notification by now.

Thanks

CarlMalibu

Have just spoken to somebody in CEO office.

They are sticking to their guns, saying that they will not refund pre-paid line rental and instead offering retention offers (subject to new 18 month contract) to try and diffuse the situation.

Will have to see what the outcome is, they said they are referring to legal dept who aren't open at the weekends and will contact next week.

Quentin

Have you complained in writing to the CEO office?


Normally once you complain there it gets passed to a different "high level complaints team" who get in touch to resolve the issue (ie not the actual CEO office)


If you are asking to leave without penalty after receiving your own notice of the increase, then whoever you spoke to is trying it on!

CarlMalibu

Quentin wrote: »

Have you complained in writing to the CEO office?


Normally once you complain there it gets passed to a different "high level complaints team" who get in touch to resolve the issue (ie not the actual CEO office)


If you are asking to leave without penalty after receiving your own notice of the increase, then whoever you spoke to is trying it on!

It was the CEO email I used, and the respondent was from aforementioned office.

They have evidently changed their complaints handling policy in this regard.

I'm pretty sure they'll cave but it just requires a bit more effort on the part of the complainant.

If the regulator gets a look in I'm almost certain they'd side with the consumer, but I guess BT are relying on apathy here to try and make sure that doesn't happen.

Swipe

Looks like this rise rise is backfiring on them and people are leaving them in flocks. I spent ages on hold last weekend trying to get my parents their mac code. I've previously never been put on hold.

[Deleted User]

Swipe wrote: »

Looks like this rise rise is backfiring on them and people are leaving them in flocks. I spent ages on hold last weekend trying to get my parents their mac code. I've previously never been put on hold.

I don't think you can equate one instance of being kept on hold with people "leaving in flocks". You just rang at a busy time!

You'll have to wait for BT's official Results; when they'll announce whether their customer base has dwindled significantly or not.

CarlMalibu

CarlMalibu wrote: »

It was the CEO email I used, and the respondent was from aforementioned office.

They have evidently changed their complaints handling policy in this regard.

I'm pretty sure they'll cave but it just requires a bit more effort on the part of the complainant.

If the regulator gets a look in I'm almost certain they'd side with the consumer, but I guess BT are relying on apathy here to try and make sure that doesn't happen.

Have had an update from BT's executive complaints department today who say their legal team agree that they have no obligation to refund the line rental saver fee.

It will be interesting to see what the ombudsman thinks. I have never dealt with the telecoms ombudsman previously.