BT "Price Hike" Letters

dave030445

Quentin wrote: »

If you want to leave because of the price increase you can (and get refunded the unused part of the advance rental you have paid)


There are reports that they try it on by telling callers that advance rental was subject to a 14 day cooling off period and cannot be refunded but that is soon dealt with!

Hi what happens if you stay do you have to pay the increase from Dec till your line rental runs out

natley

I upgraded from bt broadband to infinity in August on an 18 month contract.
Does this mean I can leave as no mention of a price hike was said at the time of upgrading.

Quentin

dave030445 wrote: »

Hi what happens if you stay do you have to pay the increase from Dec till your line rental runs out

You won't have to pay any increase in your line rental till the advance rental you have paid reaches the end of its 12 months

Quentin

natley wrote: »

I upgraded from bt broadband to infinity in August on an 18 month contract.
Does this mean I can leave as no mention of a price hike was said at the time of upgrading.

Yes .

paye

Quentin wrote: »

If you want to leave because of the price increase you can (and get refunded the unused part of the advance rental you have paid)


There are reports that they try it on by telling callers that advance rental was subject to a 14 day cooling off period and cannot be refunded but that is soon dealt with!

I rang BT today as i wanted to cancel my broadband because of the price hikes, which they agreed to but when I asked them about the unused part of the advanced line rental they told me exactly that, that I had a 14 day cooling off period earlier and i cannot be refunded.i just sort of accepted. But is there away to get the part refund on the line rental?

thanks

Quentin

Complain to the CEO office that you are being wrongly penalised.


Discussed here: https://forums.moneysavingexpert.com/discussion/5069511

Olduserpasswordforgot

Sill waiting for the Mac code to arrive in my inbox. the rep did state 5-7 days before i get the mac. they best not even try charge me an early termination fee!

Gordon_Hose

They told me I wouldn't need a MAC code!

Olduserpasswordforgot

Gordon_Hose wrote: »

They told me I wouldn't need a MAC code!

They are giving whole load info to different people. well if by Tuesday i do not have my Mac Code, Mr Patterson and Mr Buckley will be getting a stern but polite email

xman

Sort of happy with BT but would be nice to upgrade to Infinity - has anybody been offered some sort of retentions deal?