BT "Price Hike" Letters

Olduserpasswordforgot

just requested my mac after telling them it is not good practice with so much competition to Hike the prices. told them of the sky offer but they could not match or beat it the closest they could come to the sky deal was at £26.50month (LR+anytime calls+BB) where as sky could do it all for £20.40month for the same package.

hope i do not regret going to sky. service has been okay with BT but the price i could not justify with all the BB+LR competion thats out there.

anyone know of any offers going around with sky BB&LR (i am an existing sky tv customer)

Quentin

Olduserpasswordforgot wrote: »

anyone know of any offers going around with sky BB&LR (i am an existing sky tv customer)

£25 M+S voucher plus free 12 months unlimited bb with line rental @ £15.40/month plus £105 cashback at topcashback

Olduserpasswordforgot

Quentin wrote: »

£25 M+S voucher plus free 12 months unlimited bb with line rental @ £15.40/month plus £105 cashback at topcashback

Thanks Quentin - never been sure how these Cashback sites work. is a there a certain browser i need to use and then how do i track it to ensure i get the cashback directed to my bank account?

Quentin

Read up on the cashback website help section on how to make a purchase. Topcashback has a guide whereby you can check that you are tracking OK.

angela*

Spoke to BT re the price hike and boy what an eye opener. Tried every way he could to hide the facts and keep me tied to BT. Glad to have MSE emails as i had read up before calling and at least knowing some info to challenge him with. Told me i had to pay #275 pounds to leave early. Told me - i had until 1 Dec to make up my mind. Wouldnt say what my deadline was to leave. Very unhappy and requested MAC info. DO I now have 30 days in which to find another supplier and when can i actually terminate, so as, to not incur any early cancellation charges? He wouldn't make this info clear.

Quentin

You have 30 days to finish with them from when they informed you of the price increase

Money_Saving_Dude

We are sorry that you're unhappy about how the price rises affects you and would rather that you stayed with BT as we believe we offer fantastic services and products. However if you have contacted us within 30 calendar days of receiving notification you may cease your services without penalty.

You are entitled to leave and to have any Early Termination Charges waived within 30 calendar days of receiving notification sent to you personally by Bt. Customers wishing to do this need to contact our Customer Options Team on 0800 800 030 select option 1. Opening Hours:
8am to 9pm Mon-Fri 8am to 8pm Saturday 9am to 6pm Sunday. Customers have 30 days to contact us after receiving their notification to advise us that they want to leave due to the price change.

Customers requesting to cancel within 30 calendar days of notification are allowed to cancel all services (even those not affected by the price rise) without penalty, if they wish, provided they have at least one service affected by the price rise.


Best Wishes
Margaret Chambers
Digital Care

dave030445

just got my email
like the way they say some of our prices are changing (not going up) what happens if you have paid upfront for the line rental like i have till April

dave030445

do sky give you free bt sports 1/2 and espn

Quentin

dave030445 wrote: »

just got my email
like the way they say some of our prices are changing (not going up) what happens if you have paid upfront for the line rental like i have till April

If you want to leave because of the price increase you can (and get refunded the unused part of the advance rental you have paid)


There are reports that they try it on by telling callers that advance rental was subject to a 14 day cooling off period and cannot be refunded but that is soon dealt with!